Hi Mark,
Thank you so much for taking the time to leave us a review. We are delighted to hear you are happy with our products and service. Please don't hesitate to get in touch if we can assist you in the future.
Best wishes, Jenna
“Excellent service at every stage. I spoke to the team initially to ask a couple of questions to clarify which product I needed, their customer service team was very helpful, they placed the order for me, and delivery arrived within 48 hours. Perfect service! I will definately be using Boston Seeds again.”
Hi Matty,
Thank you so much for taking the time to leave us a review. We are delighted to hear you are happy with our products and service. Please don't hesitate to get in touch if we can assist you in the future.
Best wishes, Jenna
Hi Anthony,
Thank you so much for taking the time to leave us a review. We are delighted to hear you are happy with our products and service. Please don't hesitate to get in touch if we can assist you in the future.
Best wishes, Jenna
“The order of Double snowdrops was delivered promptly . The plants were carefully packaged and were in an excellent condition when we opened the box. They are now all happily growing out in the garden flower beds. Thanks Boston Seeds. J Freeman”
Hi John,
Thank you so much for taking the time to leave us a review. We are delighted to hear you are happy with our products and service. Please don't hesitate to get in touch if we can assist you in the future.
Best wishes, Jenna
“It is very easy to order what you want on their website, The items are dispatched very quickly and well packaged. You will not be disapointed with your purchases.”
Hi Thomas,
Thank you so much for taking the time to leave us a review. We are delighted to hear you are happy with our products and service. Please don't hesitate to get in touch if we can assist you in the future.
Best wishes, Jenna
Hi Anita,
Thank you so much for taking the time to leave us a review. We are delighted to hear you are happy with our products and service. Please don't hesitate to get in touch if we can assist you in the future.
Best wishes, Jenna
“I'm very happy with the grass seed I have bought. The premier lawn seed is very good quality which produces good coverage quickly.
I also bought some field grass as I'm keeping some grassed areas long for wildlife. Again, great quality and produces lovely mixed long grass.”
Hi Caroline,
Thank you so much for taking the time to leave us a review. We are delighted to hear you are happy with our products and service. Please don't hesitate to get in touch if we can assist you in the future.
Best wishes, Jenna
Hi Tony,
Thank you so much for taking the time to leave us a review. We are delighted to hear you are happy with our products and service. Please don't hesitate to get in touch if we can assist you in the future.
Best wishes, Jenna
“Content with my order: delivery, packaging and product (wild garlic bulbs) all excellent.
Bulbs are growing well allready, planted in five good spots, most along a public footpath.”
Hi Alan,
Thank you for leaving us a great review. We are grateful to you for sparing the time to write this. We are so pleased to hear you are happy with our products and services.
Best wishes, Jenna
“I recently ordered "green" snowdrop bulbs which arrived promptly and well packaged. They have now been planted and are thriving. I have dealt with Boston Seeds over several years and always been happy with their service and products.”
Hi,
Thank you so much for taking the time to leave us a review. We are delighted to hear you are happy with our products and service. Please don't hesitate to get in touch if we can assist you in the future.
Best wishes, Jenna
Hi Richard,
Thank you so much for taking the time to leave us a review. We are delighted to hear you are happy with our products and service. Please don't hesitate to get in touch if we can assist you in the future.
Best wishes, Jenna
Hi Michaela,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your order in full in recognition of the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
Please do not hesitate to contact us directly if you have any further queries.
Hi Paul,
Thank you for your review. The bulbs we supply as 'In the green' are in the sprouting stage and lifted whilst actively growing with the roots intact. We have tried to make this clear when ordering, but we apologise that you are not happy with the product received.
These are viable bulbs that should be planted upon arrival straight into situ, with any leaf growth just above the soil. Our current stock is just coming into flower now, and I hope that yours are now beginning to flower.
I apologise that you have not had initial success, but I am confident that these will flower next year for you.
Please do not hesitate to contact us directly if you have any further queries.
“I paid 'next day delivery' postage and snowdrops came looking little wilted and dry. I phoned hoping I may get a small refund on the postage but didnt. The person I spoke to was very polite and was sure the bulbs would recover which they did. Nice large flowers which I hope will be even better nxt year.”
Hi Sally,
Thank you for your review. As your order was placed over the weekend, your order was processed on the next working day. I can see that the delivery arrived on time, but apologise that the bulbs did not arrive in the condition that you expected.
I can see you were in touch with our Customer Service team, who advised that once planted and watered, these would be ok. I am pleased to hear that the advice was correct and that your bulbs have now recovered.
We pride ourselves on maintaining high standards across all aspects of our service, and we’re very sorry that this was not your experience this time.
