“Excellent service. Next day delivery, and when I unpacked it to find it had been damaged in transit, Customer Service were quick to despatch another one which arrived the very next day too. Loved the bee hotel - looking forward to seeing some guests.”
Hi Steven,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your delivery charges in recognition of the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
“I’ve used Boston Seeds for many years now, I don’t even look to compare prices any longer.
Great range of seeds, that always put on a great show, creating a snug sense of satisfaction. Customer service is outstanding too, with humans at the end of the phone👍🇬🇧”
“Had a non delivery from EVRI, who had given information and timing of my ordered goods.. An excellent response from Jenna at CS, who initiated a different carrier for my replacement ordered goods ..”
Thank you for taking the time to leave your review. I do believe that both items should have arrived in the smaller package that has arrived. If the smaller bag does not have a green label stating the grass mixture, you should find the spreader in this outer bag. We are trying to send smaller items together to ensure that they are not split during transit.
If you find that this is not the case, please contact our customer service, and they will be able to help rectify it swiftly for you.
Best wishes, Jenna
“The service was really good and the wildflower seed looks fine.... just hope I have followed the instructions for planting so that I will soon have a small patch of meadow!”
