“Ordered 3 items, all next day delivery.
1 item took 3 days to arrive
1 took 5 days to arrive
1 item still to be delivered and it’s now 7 days
DHL have been awful, poor communication,
Poor customer service
It’s now causing me delays”
Hi Andrew,
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
If the missing item has still not arrived, please contact our customer service team who will be happy to rectify this for you.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“Incredibly bad service. Ordered seed and feed on next day delivery. Delivered wrong seed and over a week later still no feed despite 10’s of emails with customer support and multiple promises of next day delivery being sorted. Offered the wrong seed by way as apology but it was wrong because it’s not suitable for my garden. Would not recommend.”
Hi Jim,
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
I can see that you were sent out a premium mixture instead of the one ordered, as we were out of stock. This was then rectified and the correct seed sent out. Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“Excellent service. Order arrived on time with no hassle or issues. Seed has been spread and is already has signs of germination. Would recommend this company with no hesitation.”
“Excellent customer service. They experienced very heavy demand as the weather improved- for a few days - and wrote to explain the situation and the delay. No problem!”
“An excellent prompt service. Protocol included re soil preparation, target sowing target, colourful leaflet full of pertinent iformation etc. 5 star as always”
“I called at your premises and found getting access to your reception difficult. I got in when another customer arrived.
The lady who served me was most helpful with the advice she gave me and was extremely pleasant.10/10”
“I made a mistake on not adding my street on my order the customer service team were brilliant . They were really friendly and sorted it out . My goods came really quickly i would recommend Boston Seeds .”
“My Clarry Sages are enjoying my South Facing window. I have been using Baldwins Clary Sage essential oil for over 60 years - a couple of drops in a childs bath makes sleep almost instantaneous and I will see if I can use these in any way. Thank you.”
