“Very helpful when talking to sales to advise on the best product to use. Delivered as stated. Only criticism is that delivery address label was stuck over the product instructions and information”
“Counter difficult to find down side far. From customer parking poorly signed when receptionist already with customer inside long wait in cold and still not sure if in right place Order taken ok then goods come from opposite side of yard Not user friendly for people not familiar with system Product been applied to lawn but results not shown yet Thanks”
Thank you for taking the time to leave us a review.
I will definitely take your comments forward and have already spoken with Operations in terms of adding more signage. We will review our process for customer collections and hopefully make this more user-friendly shortly.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“I WAS VERY PLEASED WITH THE SERVICE.I HAVE USED THE FERTILSER WHICH HAS NOW ALL DISOLVED ABOUT TO SEED THE LAWN BY THE END OF THIS WEEK. I HAVE USED THESE PRODUCTES IN THE PAST AND FOUND THEM TO BE VERY GOOD.”
“It was easy enough to make the order and I got seed fertiliser and a spreader all in one place. However the order was not delivered on time and whilist I was warned and got an apologiy it meant that I missed some good weather for scarrifing and re-seeding so now I have to wait on another suitable spell of weather.
John Kirk”
Hi John,
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met and was delivered a day later.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Service was terrible my plants arrived 2 weeks late and in very poor condition and the added costs of VAT and delivery made the very expensive.
Will not purchase from this company again”
Thank you for your review.
We dispatch plug plants all year round, and depending on the time of year, the plug plants may have very little to no leaf growth. This is completely normal and you will find that they have a strong root base, which is the most important part.
We have tried to make this clear when ordering.
The plugs will benefit from being planted straight into the ground and will soon turn into established plants. I do also apologise for the delay in getting these to you and we will work closely with our nursery to improve our delivery times going forward. Please do not hesitate to contact us directly if you have any further queries.
Best wishes, Jenna
“Ordered well within Next Day delivery window and did not receive order for a week. Customer Service very obtuse in support and refund of delivery charge.”
Thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met. I will follow this up further and speak to the colleague who followed up on your order.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“The delivery 🚚 was on time but I haven’t used the seed yet as I’m waiting for the weather to improve I can post a comment later on when it’s done thanks”
