“Disappointing experience with delivery of products. Website states that they offer next day delivery - in reality it took 8 days. Customer service team offered to expedite when I complained, but nothing was done. Very little was offered by way of an apology either.”
Hi, thank you for taking the time to leave your review. I’m sorry to see that your parcel has not yet arrived within the expected timescale.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“I seeded all of my lawn with Boston Seed, except for one small area when I ran out of BS. There I used a box from a local garden center . That one area is pale and thin and far inferior to the lawn done with Boston Seed. I reseeded it 2 weeks ago with BS and now it is filling in. I wont use an alternative again.”
“Boston Seeds are fabulous. Always competitively priced for grass seed for horse paddocks. Very quick delivery. The seed seems to germinate quickly with very good coverage.”
