“Excellent service when original delivery was lost by delivery firm, replacement seed arrived next day after prompt action by customer service department.”
“The products are great but the delivery was delayed and not neck day as advertised. Yes it was Easter but the tracking was not good.
But the product is brilliant”
Hi Bryn, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Ordered good Friday presuming they would arrive the following Tuesday for a job i had Wednesday. Come tuesday i had no travking information so i telephoned to ask about my order was but I was told that it was all over the website so i should of knew. I must of missed it because had I known this I wouldn't of ordered from here. Ended up having to buy seed from elsewhere to complete the job
This rating is based purely on experience and not the seed.”
Hello,
Thank you for taking the time to leave us a review.
I do apologise if this was not clear, but all of our delivery dates are clearly stated on the delivery page.
If we can help any further, please do not hesitate to contact our team directly.
Best wishes, Jenna
“I ordered 3 products, but only 2 delivered (DHL at fault, not Boston Seeds). They sent out the missing product the next day but it was the wrong product I'm waiting for a response as it's Friday evening and I'm guessing they are closed until Monday.”
Hi James, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order and the missing item. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
