Hello,
Many thanks for your review.
I do apologise that you did not receive any explanation, but we are unable to dispatch to Northern Ireland.
Your order was refunded in full for you.
Best wishes,
Jenna
“Always easy to pick the correct seeds for what type of lawn/area/repair you are attending to, which is so important . Deliveries come the next day except on bank holidays, and I go nowhere else for my grass seeds.Top website and company”
“Whilst there was an initial problem regarding processing my order the company quickly responded and ensured next day delivery. Overall,very good service.”
“The service from Boston seeds was amazing! Our parcel got lost in the post by Evri (shock...). But I spoke to their customer service and they got our order sent out again with DHL next day delivery. Couldn't be happier with the service received!!”
“Evri didn't deliver for 4 days, said they missed the delivery. Nearly a week later I've only had the seed delivered and not the fertiliser, but I've paid £5.99 for "next day delivery".”
Hello Chris,
Many thanks for your review.
I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
You should find that the outer bag will contain all of the items for you.
We are trying to send smaller items together to avoid them being split in transit.
If this is not the case, please contact our customer service team directly, and we will follow up further for you. customerservice@bostonseeds.co.uk
Best wishes, Jenna
