Hi Robert, thank you for taking the time to leave your review. I’m very sorry to see that your parcel did not arrive as expected.
I can see your order left our warehouse on 6th March and is showing as delivered on the 9th March to the updated address given. If this still can not be located, please contact our customer service team directly, and they will be able to look into this further for you. customerservice@bostonseeds.co.uk
Best wishes, Jenna
“Still waiting to receive our parcel. Not impressed. We paid for next day service and still not here so please refund the postage . Don't think I will use you again.”
Hi Vincent, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order for delivery to you tomorrow. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Ordered during online during the Easter weekend, my order was actioned on the first working day after the bank holiday & delivered the following day. An excellent efficient service, thank you. Highly recommended.”
“I am a diy make it up as I go along gardener. I always use Boston Seeds for my lawn. They have never let me down. Top quality, good pricing and delivery is outstanding. Can't go wrong.”
“Placed the order on a Bank holiday and it was delivered 2 days after. Great service. We ordered 80kg of seed for a new 1200m2 Recreation Area and it went down the same day as delivery without any problem.”
Good afternoon,
Many thanks for your email.
I have looked into your order and can see that this was for the Quality Fine grass seed.
At this time of year, the ground temperature is cooler than ideal for the seeds to germinate, so they will always take a bit longer.
I would advise giving these another 2-3 of weeks, and I hope by then you will see signs of germination.
This seed, in ideal conditions, will take around 4 weeks to germinate.
You shouldn’t need to be manually watering at this time of year, as we are having dews in the mornings and evenings with regular rainfall. Each time you manually water the area you will be bringing the soil temperature down and therefore hindering the germination process.
If this has still not established, please get back in contact with me with some photos, and I will be happy to advise further.
Kind regards,
Jenna
