“Time for delivery longer than expected and then when arrived there was no grass seed in the delivery so had to ring up and be told it was a picking error and would be posted out under separate delivery”
Hi (Name), thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your missing seed. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Why send messages to customers requesting reviews about services provided. I have placed an order, paid the full amount and only received an automated response. Your automated response is excellent the rest of the service rubbish.”
Hello David,
Many thanks for your review.
These will be ready in April as stated on your invoice.
We expect these to be ready from the middle of April onwards, and once dispatched, you will receive the tracking details.
If you need anything else, please contact our customer service team directly - customerservice@bostonseeds.co.uk
Kind regards,
Jenna
Hi Wilson,
Thank you for your review. I do apologise that this has arrived to you damaged and late.
Unfortunately, we have not been made aware of this, and I will ensure that a replacement bag is dispatched for you. If you need anything else or have any other queries, please contact our customer service team directly and they will be able to sort any issues swiftly for you.
Best wishes, Jenna
“Can not commit on the seeds just yet as I've not planted them. But I did pay for next day delivery as it was a bank holiday I thought they would be here Wednesday. I rang up Thursday afternoon to find out where the seeds were, the lady said they were with the carrier, they turned up that evening!”
Hi, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes,
Jenna
“Decided to buy the premium seeds after weeks of research. More expensive than a lot of other brands but went with them anyway. 2 weeks since sowing and still not germinated. Waste of time and money. Will now have to buy elsewhere.”
Hello Garry,
Many thanks for your email.
I would have expected this to have germinated by now.
At this time of year, the ground temperature is cooler than ideal for the seeds to germinate, so they will always take a bit longer.
We would not suggest watering at this time of year, as we are getting regular rainfall and dews in the mornings and evenings.
Each time you manually water the area you are bringing the soil temperature down and therefore hindering the germination process.
If you wanted to send in some photos to customerservice@bostonseeds.co.uk and I will be happy to advise further.
Best wishes, Jenna
