“Very good service Just watch the postage cost as it’s £4.99 UKMainland per each item on your order not £4.99 per order as this increases your total cost very considerably.
Cheers.”
Thank you for leaving us a great review. We are so pleased to hear you are happy with our products and services. I am pleased we were able to resolve your issue quickly.
Best wishes, Jenna
Hi Stephen,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your delivery charges in recognition of the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
“Seeds look great, pity the same can't be said for the courier who patently can't read house numbers and delivered it to a different address. Fortunately with the "proof of delivery" picture we managed to find the delivery house and retrieve the consignment.
Address on package was correct, it's just that some people seem incapable of reading....”
Hi Allan,
Thank you for taking the time to leave your review. I apologise that our couriers have let us down on this occasion and did not deliver to the correct address.
I am pleased that your order was located and again apologise for the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
