“Good information on lawn care on the website. The quality of the seed and fertiliser is excellent and my repeated orders have always achieved great results. Delivery time is quick and overall it's a great value company to buy from.”
“Very fast dispatch and delivery of my order. Well packed. Brilliant website with lots of information made it easy to make the right choice for my grass seed. This time I was ordering seed for my lawn. Last year I was ordering seed for the horses paddock. The paddock grew well so I had no hesitation ordering from Boston Seeds for my lawn. Much better than chancing it on cheap supermarket grass seed that doesn’t always grow. I highly recommend Boston seeds.”
“The product is excellent, and I appreciate all the detailed information provided with the seeds. Plus, the shipping was incredibly fast. Thank you so much!”
Hi , thank you for taking the time to leave your review. I’m very sorry to see that you will not be returning, and if you wanted to get in contact with us directly regarding what we could have done better, we would appreciate the feedback.
Best wishes, Jenna
“I've ordered from Boston a few times before and had excellent service. However unfortunately on this occasion everything that could go wrong did.
I ordered 2 packs of 2kg seeds (different types) on a Sunday - expecting delivery the next Tuesday.
Late Monday afternoon I got an email to advise that one pack of seeds was not available and that it would not be delivered until Thursday. The email was not explicit enough to state that the 'whole' order would not be delivered until Thursday. I accepted the delay to the single pack, and thought that I'd still be able to get on with the other pack on the Tuesday.
As a result I waited in all day on Tuesday expecting the other pack of seeds - but nothing arrived. I emailed late that afternoon asking where my order was - only to be told that the other pack would be delivered when the 'out of stock' pack was available on Thursday. This was really annoying as I'd set aside Tuesday and Wednesday to work with the seeds.
On contacting support to highlight my annoyance, the firm replied with an apology. I replied stating that I'd've expected more than an apology considering the implications to my plans. They replied and they refunded my delivery charge.
On Thursday the delivery arrived - inside 2 packs of the same seed - not the two different packs I was waiting for. What made matters worse is that the pack that was previously 'out of stock' was not included!
I emailed Boston once again, and Jenna promptly replied to my email and apologised for the error - advising that she would refund the cost of one of the packs (the previously 'out of stock' seeds), and arrange for the final pack to be delivered on Friday morning.
Friday morning came and went, no second pack of seeds. I received an email from DHL advising that the seeds would now not be delivered until Monday morning. I wrote to Boston again advising of this delivery failure and Bethany reponded with yet another apology.
On Monday morning the second pack of 'out of stock' seeds was delivered.
To be fair after the initial error was spotted by Boston they did try to repair the complaint.
The subsequent failures just compounded the situation.
I don't know what's occured at Boston since my last orders - I'm not a big purchaser of seeds, but when I do, I expect a good repeatable experience - to set their service above those of their competitors. I was previously very happy with the firm, but I'm not sure if I'll try them again at the end of this year when I'll need to purchase again.”
Hi Julian thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order and by part refunding your order and delivery charges. We are working closely with suppliers to ensure less delays with products and ensure good stocks all year round. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
