“Ordered good Friday presuming they would arrive the following Tuesday for a job i had Wednesday. Come tuesday i had no travking information so i telephoned to ask about my order was but I was told that it was all over the website so i should of knew. I must of missed it because had I known this I wouldn't of ordered from here. Ended up having to buy seed from elsewhere to complete the job
This rating is based purely on experience and not the seed.”
Hello,
Thank you for taking the time to leave us a review.
I do apologise if this was not clear, but all of our delivery dates are clearly stated on the delivery page.
If we can help any further, please do not hesitate to contact our team directly.
Best wishes, Jenna
“I ordered 3 products, but only 2 delivered (DHL at fault, not Boston Seeds). They sent out the missing product the next day but it was the wrong product I'm waiting for a response as it's Friday evening and I'm guessing they are closed until Monday.”
Hi James, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order and the missing item. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
Hi Robert, thank you for taking the time to leave your review. I’m very sorry to see that your parcel did not arrive as expected.
I can see your order left our warehouse on 6th March and is showing as delivered on the 9th March to the updated address given. If this still can not be located, please contact our customer service team directly, and they will be able to look into this further for you. customerservice@bostonseeds.co.uk
Best wishes, Jenna
“Still waiting to receive our parcel. Not impressed. We paid for next day service and still not here so please refund the postage . Don't think I will use you again.”
Hi Vincent, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order for delivery to you tomorrow. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
Best wishes, Jenna
“Ordered during online during the Easter weekend, my order was actioned on the first working day after the bank holiday & delivered the following day. An excellent efficient service, thank you. Highly recommended.”
“I am a diy make it up as I go along gardener. I always use Boston Seeds for my lawn. They have never let me down. Top quality, good pricing and delivery is outstanding. Can't go wrong.”
