Thank you for bringing this to our attention. We sincerely apologise that the third-party courier driver did not follow the correct delivery protocol on this occasion.
This is certainly not the standard of service we expect, and we take matters like this very seriously. I will ensure that DHL are made fully aware of the situation so they can investigate and address this directly with the driver involved.
We pride ourselves on maintaining high standards across all aspects of our service, and we’re very sorry that this was not your experience this time.
We do hope this isolated incident won’t put you off ordering with us again, and we look forward to providing you with a much better experience in the future.
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