Hi Stephen,
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
I can see from our records that we refunded your delivery charges in recognition of the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
“Seeds look great, pity the same can't be said for the courier who patently can't read house numbers and delivered it to a different address. Fortunately with the "proof of delivery" picture we managed to find the delivery house and retrieve the consignment.
Address on package was correct, it's just that some people seem incapable of reading....”
Hi Allan,
Thank you for taking the time to leave your review. I apologise that our couriers have let us down on this occasion and did not deliver to the correct address.
I am pleased that your order was located and again apologise for the inconvenience caused. We truly appreciate your patience and understanding, and we hope to provide you with a much better experience next time.
Thank you very much for your review.
I do apologise that this was not clear when ordering, and we will look into it.
Please do not hesitate to contact us directly if you would like us to try and help rectify this for you, and if you have any further queries.
Best wishes, Jenna
“Easy to navigate website with plenty of information on the type of products available. Easy to contact customer service department by phone or E-mail. Competitive prices with next day delivery. Products well packaged and arrived next day.”
“Very prompt delivery. My second. The first lot is germinating nicely in my customers garden. Paddock grass this time. Very good price. I’m officially a customer now”
