“Great service and product but being let down by Evri. My next day delivery was 48 hours due to Evri.
If you can find a reliable delivery company, will happily change to a 5 star.”
Thank you so much for your review. We appreciate your lovely feedback.
We do use a range of different couriers, so if you would prefer us to use someone else for your next order please contact us at the time and we can arrange this for you.
Best wishes, Jenna
“I am persevering with establishing a wildflower area in my little meadow and Boston Seeds is always my first choice for wildflower seeds.
Their advice is always really helpful too and much appreciated. Thank you!”
“I was expected seeds to be delivered on Thursday after customer services confirmed they would be. I had a company come prep the lawn for spreading on Thursday or Friday. It’s now Saturday and Seeds were not delivered. Really disappointed with this service.”
Hi Jagdeep, thank you for your review. I can see your parcel was delivered on 28th April and was therefore delivered on our next day service as stated when you placed your order.
As your order was placed after 2pm, your order was processed on the next working day, 27th April and delivered 28th April.
For further delivery information, please see the delivery page on our website. If you would please consider amending your review, this would be appreciated.
Best wishes, Jenna
Hi David, thank you for taking the time to leave your review. I am sorry to see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries.
I’m very sorry that, on this occasion, the expected service level wasn’t met.
I’m pleased that we were able to resolve this quickly by resending your order. We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
If you have any further queries please contact our customer service team directly and they will be able to resolve.
Best wishes, Jenna
“I ordered various products for my lawn and all were delivered promptly and in good time. Part of that order was for a 5L hand pressure pump which on delivery had some parts missing, on notifying Boston Seeds they immediately dispatched a replacement which was delivered within two days, the service was exemplary.”
