“The bulbs I ordered were sold as 'in the green'. Thesnowdrops daffodils & English bluebells were well passed that. It was disgraceful. My neighbour and I had put the time aside from our work, to plant the bulbs in a communal space to brighten up the Close. They were kept in cool environment and planted the day after delivery. It was shocking to see what arrived. They all had long yellow growth I t was a total waste of our time & dissapointing for those we had told about our contribution to improving the look of the Close. The product bore no comparison with your advertising photos. My neighbour suggested we plant a few of them as they might come up next year. We failed in our part of project due to your breach of product description. We have no blooms as promised, just a dull area with a few bulbs in that may flower next year. This has been a very dissapointing transaction with your company.
I hope I will receive a refund but even that barely covers the waste of time and expectation zi had if your company. I would like an explanation as to why you trade like this.”
Hi Helen,
Thank you for your review.
We dispatch the bulbs whilst they are actively growing throughout the 'In the Green' season. We have tried to make this clear when ordering that at different stages the bulbs may only have a few shoots, or have finished flowering and will be dying back with the nutrients going back into the bulb for the following year's flowering.
I apologise you were not satisfied with the bulbs that you have received and if you wish to contact our customer services, they will be able to help rectify this for you.
We truly appreciate your patience and understanding, and we hope to provide you with a smoother experience next time.
“Fantastic products. Always delivered with prompt efficiency, and on one recent occasion the customer service team were brilliant in resolving my issue. I never get my lawn care items from anyone else.”
“I bought some wild flower plug plants, they arrived in excellent condition. They were tiny and had only just been put into the modules so I left them a couple of weeks to settle, they had a great root system when I planned them out. Really hoping they'll all grow away now they're in their permanent location. They have the best chance I think.”
“Service was excellent even though the delivery was only delayed by a single day I was communicated to about the change immediately.
customer service great !
Tony”
“The goods I ordered were of good quality and a very good delivery service ordering over the phone was easy for me with a pleasant speaking lady taking my order.”
“Was so easy to order but the next day service let them down,in fact it took three days to receive the moss killer.so have only give them four stars.But I have no problem with the moss killer or the firm.Have used them before for grass seed and the product was brilliant.Never have had a bad batch.Of course I would use them again,the products work well.”
Thank you for taking the time to leave your review. I can see that your parcel wasn’t delivered within the timescale quoted.
Once an order leaves our warehouse, it is in the hands of our courier partners. We closely monitor their performance and are currently achieving a 98% success rate for next-day deliveries. I’m very sorry that, on this occasion, the expected service level wasn’t met.
Thank you so much for your review. We appreciate your lovely feedback.
Best wishes, Jenna
“I was pleased to get a wild flower mix for heavy clay soil that I can plant now in mid march.
The seeds we're delivered very promptly and with clear guidance on how to plant.”
