Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,638 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th August 2025

Charles Cui

Bonners Music 5 star review on 26th June 2025

Jimmy Chen

Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with my K200, and Bonner’s gave an exceptional service and took care of everything, making the whole process really easy. Couldn’t recommend them highly enough :-)”

Bonners Music 5 star review on 31st March 2021

Helpful Report

Posted 4 years ago

Thank you very much Josh, and your new piano is looking great in your studio!

Posted 4 years ago

“Order of Yamaha P-121: Excellent service, good advice, and smooth delivery. Recommended.”

Helpful Report

Posted 4 years ago

“I bought a preowned Taylor 414ce online from Bonners. The instrument is nearly 17 years old with the odd mark and blemish. Buying online can be daunting but any problems were clearly highlighted in the web description. The guitar exceeded my expectation upon delivery. It was clean, set up properly with fresh strings and the hard case still had the Taylor logo covered with cellophane! A brilliant experience and a highly recommended retailer.”

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Posted 4 years ago

“Ordered a keyboard stand last night,it was here this morning, you can’t get any better than that. Very pleased with the stand, it is sturdy and easy to adjust. Thank you.”

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Posted 4 years ago

“Enquired about strings for my son's acoustic guitar. The guy I spoke to couldn't have been more helpful. Recommend which ones I needed and what code I needed to enter on the website to order them.”

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Posted 4 years ago

“I ordered a Roland FP-30X from Bonners Music, received confirmation, an invoice and delivery details on the next working day from a real person with actual contact details. The keyboard arrived two days later. There were no problems with the order but if there had been I'm confident that I would have been able to contact someone at Bonners and get the problem resolved. Brilliant instrument, excellent service. Will definitely use Bonners again.”

Helpful Report

Posted 4 years ago

“Very helpful on the phone during my purchase and kept me up to date regarding delivery etc.. Very happy with the service and goods i ordered.”

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Posted 4 years ago

“Really good, fast delivery. Can't fault it!”

Helpful Report

Posted 4 years ago

“Ordered a digital piano. Good price and arrived quickly. Customer service also quick, polite and informative with a query email I sent. Would definitely recommend!”

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Posted 4 years ago

“Excellent. I purchased a used fender strat. They called me and asked how i would like it to be setup (action, etc) and even threw in a few picks at my request. Arrived 2 days later and it is in such good condition i would not have known it was second hand if they didnt tell me.”

Helpful Report

Posted 4 years ago

“After seeing Bonners' review of the Kawai NV5 on YouTube I went to Milton Keynes to try it. Tim dealt with the sale, he was very helpful but explained that I probably wouldn't get the piano until March as they were in short supply. Imagine my surprise when the delivery guys called and I took delivery two days before Christmas. A few weeks ago the piano started to develop a niggling problem which I lived with for a while but I eventually called and spoke to James. He called Kawai and the Engineer, Nigel found the problem in short time, A clicking Sustain pedal caused by a small piece of foil tape caught in the mechanism. Now it's as good as new. So, 5 stars to Tim, 5 stars to James, 5 stars to the delivery guys (can't remember their names) and 5 stars especially to Nigel from Kawai. I'm delighted with my new piano, the tone and feel are superb and if you're in the market for this type of instrument, go to Milton Keynes and try The NV5, they'll look after you.”

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Posted 4 years ago

“Im soool super happy and impressed by bonners oh my goodness. Thought about selling a piano over a few years for a long time just didnt know how or where to begin. The process of sending the details of the piano and pictures to bonners was so simple. I had a response from david and was in communication with him. They assessed the piano and the price was so fair and reasonable and you can tell they know what they are doing and have genuine expertise and care about musical instruments. The payment for the piano was made on day of collection and it was collected by two of the nicest people super polite, happy and moved the piano safely and with no issues or hassle. Thank you soooo much definitely recommend for anyone wanting to sell or buy a piano because they care about the instruments and give very well-informed and fair prices. Hope your business goes from strength to strength! Byee!”

Helpful Report

Posted 4 years ago

“Hi, ordered ks100 keyboard speaker on Friday 5th, delivered today, the 9th as promised. What fantastic service and I was kept informed daily. The best thanks to Yamaha London who could not supply until June but supplied a link to you as you had in stock, not many competitors would do that! Thanks again”

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Posted 4 years ago

“Open, knowledgeable and patient! Ordered one particular piano... then! Changed my mind to another. Staff (James & Tony) flexible and helpful. Would definitely feel confident in any purchase from Bonners. Thanks 🤩”

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Posted 4 years ago

“Purchased a Fender Performer Strat which was the cheapest I could find anywhere. Delivered next day in pristine condition and very nicely set-up. Communication was also very good. An altogether excellent experience and certainly several levels higher than recently experienced elsewhere. I’ll definitely return!”

Helpful Report

Posted 4 years ago

“We ordered a Roland FP90 keyboard with premium kits in early January 2021. This premium kit included everything, keyboard, stand, piano seat, and headset that we needed. It's our second piano in the house, the other being a Kemble upright which we've had for 20yrs. The Roland FP90 is a fantastic and was recommended to us by a friend. Unfortunately due to BreXit and Covid, it did take over 7 weeks to get to us, then on arrival the packaging was damaged and the keyboard was dented. We were rather sad this has happened and suspect its the delivery company's fault more than anything. Following an email to Tom, he quickly sorted it our for us. Bonners is fantastic and we would recommend this to you. We got it on 0% as well to spread the cost of such investment for us. Thank you Tom for sorting it out for us so quickly. Tu”

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Posted 4 years ago

“Ordered a digital baby grand online and it was delayed as they were having problems getting the stock from Roland through no fault of their own. Was a bit nervous as I hadn’t heard of the company before but spoke to Jackie on the phone and she was very professional and helpful and put my mind at ease. Changed a few things about and took delivery of a lovely Kawai. Delivery guys also very professional, polite and friendly. I wouldn’t hesitate recommending Bonners to anyone. Thanks Jackie.”

Helpful Report

Posted 4 years ago

“Ordered Kawai ES110 in white, competitive price and excellent customer service from Bonner's Tony the did the demonstrations and assisted in this eventual choice. Terrific keyboard to learn on and a delight to play and progress. Highly recommended.”

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Posted 4 years ago

“My entire experience from November 2020 through to delivery of my beautiful Kawai KDP110 on 26th January, has been exceptionally positive. At 65 year of age I decided last year that I would return to piano playing after a very long gap since we last had a piano. I felt it would be something I could work on in my impending retirement years. After much research and looking around websites I decided to buy a digital piano as long as I could find one which sounded as much like an acoustic piano as possible. It's been sometime since I ever looked at pianos and keyboards and after looking at all the different brands and felt Kawai stood out very well but there was a Roland I quite liked too. After more research I found many You Tube videos of people demonstrating various piano models including the 2 I had narrowed down. The video which really caught my eye was Tony from Bonners demonstrating the Kawai KDP110, the exact model I'd pinned down to my short list. After hearing Tony's rendition of 'Over The Rainbow' as 'piano' and then overlaid with strings, I was totally sold on that piano, though felt it would be good to look at the Roland for comparison. On the Bonners website there is a shop mentioned in Bletchley which is just 25 miles from where I live but Tony hadn't mentioned it on the video, so I emailed Bonners to check whether there was a shop there. Response to my email was very quick, yes there is a shop in Bletchley and the reply was from Tim who works at that shop. After lots of email exchange, December shop reopening came around after the November lockdown and I went there with my husband to look at the Kawai and a Roland I wanted to see as well and they had both in the showroom to try. I'd already established that Tim would be there that day so after meeting him I also noticed Tony sitting at another desk, so met him too. There were other staff in the shop, I think I met James, but they are all extremely polite and very helpful and welcoming. Very happy to answer any questions. After showing us both the Roland and the Kawai, we were left to spend some time with both pianos and I was graduating very quickly towards the Kawai. Tim had previously told me that they had a consignment of Kawai pianos on order which were due to arrive in the UK in January and he said they do get snapped up quite quickly. He told me I could leave a deposit for one, but if I decided on the Roland, or even changed mind altogether, it wasn't a problem, I could switch the deposit or have it refunded. So it made sense and I left a nominal deposit. The Kawai in the shop was in the Rosewood finish and although it's very nice, I found I definitely preferred the black looking at other black Kawai models. So I'd have to wait patiently for a few weeks for the black ones to arrive. We spent 2 hours in the shop that day, then I went back on my own about 6 days later to take another look at the Kawai and that confirmed my opinion that I preferred it to the Roland. For various reasons I preferred the Kawai over the Roland and decided to go back a few days later on my own for another look. Spoke to Tim who was again very helpful and after sitting at the Kawai for half an hour or so, made the decision this was the one I would like. Confirmed this with Tim and left the store. January arrived and the Tier 4 restrictions, non essential shops closed. On 18th January a call came from an Eastbourne number. It was Jackie from Bonners. The consignment had arrived and my Kawai could be delivered on Tuesday 26th January. That was fine, so I checked all the details just to make sure I was going to get the right piano, plus the stool and headphones I'd requested. I paid the balance while on the phone to Jackie. Everything very straightforward and very efficiently done. 26th January. Got a text message from the carrier with a time window for delivery and they arrived at midday. My husband was working from home that day, so we could get the boxes in and assemble the piano together. The box is absolutely massive, it was quite amusing moving it into the space we'd got ready for the piano. Tim had told me Kawai are 'pretty good' with packing and he was right. There is even an assembly diagram on the inner flaps of the box of what order the parts go into the box, so if we did ever have to take it apart and repack it, it's perfectly possible. Each component is wrapped in protective packing and labelled with what it is. My husband did all the assembly which took 2 and a half hours. Pressed the on switch and it worked! I did send an email to Tim to let him know everything arrived safely and has been assembled without issue. I have a lot of practice to do to get back to be able to play to the standard I'd got to years ago, but I'm delighted with my piano choice and very pleased I chose Bonners to buy from.”

Helpful Report

Posted 4 years ago

“Ordered a Kawai ES920 digital piano with Taurus stand and stool from Bonners for my son who’s outgrown his basic Casio electric piano by some way. He and I prefer the warmer sound of Kawai acoustic pianos to some other brands so one of their digital pianos seemed a sensible choice, preferably a portable one as he’s off to uni later this year. Having watched Tony White’s excellent demo and review video of the ES920 I phoned up and ordered one on trust. The sales team were excellent and very helpful, the ordering process online being very easy. Delivery was next day by TNT who were also excellent and we managed to sneak all 3 boxes into the house and set it up as a surprise for him. He’s delighted with it, the keyboard action is superb and the sound quality is top notch. We can hear it reflected in the improvement in his playing which is what all good instruments should do. Superb product from Kawai (the Taurus stand and stool are also excellent value for money) and excellent service from Bonners. Highly recommended.”

Helpful Report

Posted 4 years ago

Bonners Music is rated 4.9 based on 4,638 reviews