Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,638 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th August 2025

Charles Cui

Bonners Music 5 star review on 26th June 2025

Jimmy Chen

Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

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“A good service”

Helpful Report

Posted 4 years ago

“Very good indeed. Made an update to an order over the phone with someone who was helpful, and also arranged delivery day at the same time too. I have used them in the past for a part exchange on used for new instrument, and that was perfect too. Not been in the showroom at Eastbourne for a while, but that was always a good experience for trying out their pianos including digital.”

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Posted 4 years ago

“So helpful. By far the best piano supplier. Very friendly staff.”

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Posted 4 years ago

“I would highly recommend Bonners Music to anyone. The whole experience of making enquiries about suitable pianos over the internet, on the phone, and in person at their Milton Keynes store instilled confidence that the right choice was made. Their patience and professionalism is very creditable. They have a large range of pianos in their stores, which was a bit daunting, but their help with the selection was exceptional and very much appreciated.”

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Posted 4 years ago

“Great service”

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Posted 4 years ago

“I wanted a Roland P90x and by luck I found Bonners Music on the Internet! From the moment I chose to buy it… everything proceeded like Magic in incredibly short time! I could hardly believe it after the trouble I had when I bought my small Yamaha .. The delivery was swift, and a charming TNT deliverer!”

Bonners Music 5 star review on 16th June 2021

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Posted 4 years ago

“very happy with my new synth and the information i gained over the telephone was exceptional couldn’t be more happy great service and great communication thank you Bonners.”

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Posted 4 years ago

“Solid service, good prices. Prompt despatch and delivery. Thank you.”

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Posted 4 years ago

“Competitive pricing and prompt delivery. Packaging adequate but product box a little beaten. Perhaps display item?”

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Posted 4 years ago

“Very rapid service, - everything arrived as promised, no problems, all good.”

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Posted 4 years ago

“Great item and service, thank you”

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Posted 4 years ago

“Very quick delivery as promised. Good product as described”

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Posted 4 years ago

“Very impressed with Bonners Music. I ordered by beloved Gibson Les Paul on line which was so simple and user friendly. To make sure I had done everything correctly I followed up with a call to the shop and found the staff exceptionally friendly and helpful. After I placed my oder I was phoned by the technician telling me he had my guitar on the bench and was doing all the final checks and discussed the best times to have my guitar couriered to me. I had a slight issue on the arrival of the guitar (probably due to the transportation) but again spoke to a team member who was super helpful and sent out a replacement part promptly. I would highly recommend them from there knowledge, support and professionalism.”

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Posted 4 years ago

“Bonners were great. Personal email to say it was on the way, regular updates about the arrival and quick delivery. I love my keyboard!”

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Posted 4 years ago

“Excellent. Dealt with my delivery issue very quickly and clearly.”

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Posted 4 years ago

“All staff were polite and helpful when I phoned and I am very happy with the piano that I eventually received. However there was a significant delay in receiving the piano (after the date I was given when I placed the order) and no reply to the email when I enquired what was happening. I understand the delay was outside Bonner's control but I only found out about this when I chased it up by phone. The package was also delivered without a piano stool which I understand was also outside Bonner's control but again I was not advised of this in advance. The piano stool that I was then offered was different to that advertised”

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Posted 4 years ago

“Good purchase experience let down by bad delivery. Big purchase of a digital piano. The staff excuse for non delivery is that they still knowingly use couriers that can not meet the standards that Bonners offer. Very disappointed. Split delivery. Late. No tracking. No delivery emails. Excuses from Bonners but at least they are contactable.”

Helpful Report

Posted 4 years ago

Dear David, Thank you for your review, and our sincere apologies for the poor service you experienced from the courier. As a result of this and a few other recent reports, we actually took the decision yesterday to stop using the courier in question and will be using an alternative provider from today onwards. Thank you for your feedback on this. We do hope you enjoy your new Roland FP90x - an excellent choice - and let us know if you need any further help or assistance in the future. Best Wishes, Bonners Music

Posted 4 years ago

“Very pleased with Kawai digital piano. Arrived well packaged and promptly. The Bonners youtube video of the piano being played was very helpful in making a decision.”

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Posted 4 years ago

“Great product, quick delivery. The problem was there was no mention of when it would be delivered. It would have been good to know at least what day it would be delivered on.”

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Posted 4 years ago

Hello Sam, Thanks very much for your positive review. I'm very sorry that you didn't receive our automated shipping information email - it was definitely sent to the email address on your account, so it's possibly in your spam? I hope this didn't cause you too much inconvenience. In response to customer feedback, we have actually now changed our courier from the one we used to ship your piano, and this new courier sends additional tracking info and email confirmation as part of their service, so this should provide a much improved delivery experience for future customers - and yourself if you choose to buy from us again! Best Wishes, The Bonners Team

Posted 4 years ago

“Lovely friendly staff, high quality products. Delivery earlier than expected. Would have given 5 stars but the stool is yet to arrive”

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Posted 4 years ago

Bonners Music is rated 4.9 based on 4,638 reviews