Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,907 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 20th August 2026

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I received really helpful advice before I decided on what to buy, and the instrument was with me within a couple of days of the purchase. Very happy with the overall service, especially this close to Christmas.”

Helpful Report

Posted 2 years ago

“Excellent company. Very informative and helpful when advising customers on instrument specifications. Also excellent telephone manner and customer service. They shipped my piano immediately which I received the next day. Excellent service from start to finish. Thank you.”

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Posted 2 years ago

“High praise to Amanda - she treated me professionally and with understanding. I am grateful for her help and will certainly make Bonners my first choice in future.”

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Posted 2 years ago

“Recently purchased a KORG PA5X Pro - I had a wonderful visit to Eastbourne Bonners Music Shop. The entire experience, from the moment I walked in, was fantastic. The staff was friendly and efficient, and Jackie was not only knowledgeable but also took the time to address all my questions and concerns. I can't speak highly enough of Bonners Music, their staff is not only friendly but also highly skilled. I was completely impressed with their professionalism and customer service. Pricing is fair and transparent - definitely value for money. The entire team at Eastbourne Shop displayed a high level of professionalism. I highly recommend Bonners Music for their excellent service.”

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Posted 2 years ago

“Great service, the item arrived quickly via tracked courier.”

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Posted 2 years ago

“The team were great going to great lengths to help me get a gift voucher. There was a problem with the website but they found a way for me to be able to complete the transaction.”

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Posted 2 years ago

“Good communication, delivery at agreed delayed date”

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Posted 2 years ago

“Prompt service”

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Posted 2 years ago

“Phenomenal sales service and advice, had all the time i needed to answer my daft questions and then the piano arrived within 2 days in perfect condition. First class service.”

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Posted 2 years ago

“Excellent communication and product well packaged and shipped quickly, would recommend.”

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Posted 2 years ago

“Quick and easy online shopping and the guitar was set up perfectly for straight out the box”

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Posted 2 years ago

“Great service, had a few problems with the delivery but one call to Bonners and they went out of their way to make sure the delivery was rearranged.”

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Posted 2 years ago

“Arrived quickly, well packaged and at a very good price.”

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Posted 2 years ago

“I just missed out on the Black Friday deal so contacted Bonners and they kindly offered me the piano at the Black Friday price.”

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Posted 2 years ago

“Another quality product delivered on time. Not a lot more to add. A totally professional and knowledgeable company. Helpful and reassuring.”

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Posted 2 years ago

“I had an extremely positive experience with Bonners and they would be my go-to company of choice for purchasing stage pianos. They gave me limitless opportunities to try different models, over a long period, and this helped me make the right decision for my particular situation, which had quite specific needs. Staff were welcoming and well-informed, and they listened to and responded to my specific requirements. I never felt pressurised or rushed. Goods were delivered exactly per the timescale quoted, in the sort of reliable condition that meant I could use the piano for a professional job on the same day as acquiring it. Tim and Toby at Milton Keynes excelled in personal and kindly service. Telephone support to their national number prompted the same personal help and gave the impression of a company where staff across different departments knew each other as people, not just names, and worked in sync.”

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Posted 2 years ago

“Fantastic service! The lady I spoke to was completely on the ball and immediately took me to exactly what I was looking for on the website. Lovely demeanour too. Competitive prices and very fast, free delivery. I thoroughly recommend Bonners.”

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Posted 2 years ago

“Excellent price excellent service, thank you.”

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Posted 2 years ago

“I spoke to Amanda at Bonner Music in Eastbourne. She was excellent in looking after me throughout my purchase. Bonner Music stores are brilliant as they can’t do enough to help you with musical instruments. My purchase of the new Yamaha Genos2 was a breeze.. now playing it, and wow what a machine it is. I would recommend Bonners Music to anyone. Thank you Bonners.”

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Posted 2 years ago

“Excellent product. Excellent service.”

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Posted 2 years ago

Bonners Music is rated 4.9 based on 4,907 reviews