Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,351 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,351 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 22nd April 2025

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great to deal with, simple ordering system, quick delivery, very happy with the product”

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Posted 1 year ago

“First class service. Kept up to date by email and all stages and delivery was as projected.”

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Posted 1 year ago

“I was very very happy with the advise given and the knowledge of the staff. They are truly professionals. It was not easy to find the right product as there was so much choice! Finally with Emma's help I made the right choice and I am very happy with the kawai I bought. I will definitely recommend Bonners and turn up again for an upgrade in the (not too near) future! Many Thanks Nicole”

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Posted 1 year ago

“Very fast delivery of my Yamaha NP32 Piano, and I am very pleased with the overall sound of the instrument. Bonners Music are an excellent company to deal with as I have purchased two keyboard's from them in the past, and would not hesitate to do business with them in the future!”

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Posted 1 year ago

“Great service and great customer service. Highly recommend.”

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Posted 1 year ago

“Bought 2k keyboard Friday before lunchtime, not posted until Monday, tracking info was worse than poor, initially showed anothers order on TNT.. called them assistant said "you would be as well calling them yourselves" did so but because I am not the account holder no info. Tom in the keyboard Dept was the only one that went out of his way to help ...Then I spotted they had the wrong address - highlighted this and it still got delivered to anothers property ... I then had to collect it and take a large heavy keyboard to my own home..I'm in my sixties NOT GOOD”

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Posted 1 year ago

“Very knowledgable, helpful and pleasant. Shame the delivery driver wasn't!”

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Posted 1 year ago

“Excellent service, my digital piano arrived on time and was packaged well.”

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Posted 1 year ago

“simple delivery on time. Excellent”

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Posted 1 year ago

“Always friendly service and prompt delivery.”

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Posted 1 year ago

“Myke and the team at Bonners have sorted me out with a lot of brilliant gear in the past and also make sure their guitars leave their store perfectly set up to your specifications. I have recommended them to friends and family and will continue to give them my business as much as my wallet will allow”

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Posted 1 year ago

“Fantastic service and absolutely love my new guitar 🙌 will definitely order from Bonners Music again”

Bonners Music 5 star review on 23rd November 2023

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Posted 1 year ago

“Excellent communication, I really appreciated the video on the website explaining the piano and fast delivery. I’m really pleased with my purchase.”

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Posted 1 year ago

“Very happy with my Roland piano from Bonners, quick delivery and very well packaged. Easy process to order online.”

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Posted 1 year ago

“As always,Bonners Music can't be beaten for their prices, delivery,trade ins,sales and advice,and for the excellent staff,many thanks”

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Posted 1 year ago

“Item perfect, packaging spot on for an acoustic guitar and delivery speed and communications excellent”

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Posted 1 year ago

“Fast delivery and quality produce”

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Posted 1 year ago

“Absolutely Fantastic buying experience from start to finish. After being badly let down by another company I spoke to Tom at Bonners music, about sourcing a Yamaha Montage M8X Keyboard (Which are seemingly impossible to get, having just launched) He took my details and called back to confirm that 1 was available immediately. I had to arrange to get a refund from the other company so I was delayed a day before I could order. Although it was Toms day off, I spoke to Tim, who took over and confirmed it was still available, so I placed the order. Concerned about the lack of availability, and my recent experience with another company, I was worried that it may turn out to be a let down again, or even an ex-display model. I couldn't have been more wrong. Tim, gave me every assurance that it was available and that it was a factory sealed box unit that would be couriered to me within 2 days. I did email Tim with my concerns and he emailed back with reassurances each time, and even a confirmation when it was due to leave the warehouse. In actual fact, it only took 24 hrs (which, given I am in a location that is considered The Highlands for postal purposes is Astounding. ) Tim also gave me some product advice when I asked for it and further reassurances about the delivery process. The package was secured to a pallet for extra protection and arrived today. Its is a great product, but its the whole buying experience that has been hugely impressive. I am very grateful. Credit, where credit is due! Thank you.”

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Posted 1 year ago

“Hi, Thanks. My items arrived well-packed and in good condition. I would rate the experience as good. There was a little issue with the headphones which were sent a few days after they were meant to arrive - but I have them also now...so very happy. Thank you. Ian”

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Posted 1 year ago

“Fast delivery. They are fast in responding queries, and tried their best to accommodate my delivery instructions too.”

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Posted 1 year ago

Bonners Music is rated 4.9 based on 4,351 reviews