Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,641 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th August 2025

Charles Cui

Bonners Music 5 star review on 26th June 2025

Jimmy Chen

Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service from Bonner's Music. Bass guitar deliverd very quickly and was very well packed. I am very impressed. Highly recommended seller. AAAAA +++++”

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Posted 1 year ago

“Very quick delivery and communication, solid unit - many thanks!”

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Posted 1 year ago

“Superb customer service. Very generous with their time and no hard sell. I would recommend them purely on their interactions with me alone. The price was very competitive too”

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Posted 1 year ago

“Very helpful staff , when I called I got straight through and spoke to a sales person. Delivery was on time and fine My only wish is for delivery to have a sat/sun option”

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Posted 1 year ago

“Top quality service , my piano went missing courtesy of TNT parcel company . Bonners quickly responded and the piano was delivered the next day . Thanks to Emma .”

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Posted 1 year ago

“Good price, quick delivery, staff very nice, can't complain!”

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Posted 1 year ago

“Always professional and items always arrive on time. Excellent service AA**”

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Posted 1 year ago

“Hii very straightforward once I decided which piani to buy, great choice, all look amazing. Kept in the loop about delivery and guys who delivered were happy and helpful. The rest is up to me. Many thanks”

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Posted 1 year ago

“I wouldn't normally buy a guitar on-line, but Bonners seem to have a number of safeguards. (I could have returned the guitar) and the price was very competetive. Communication from Bonners was good and timely, and the guitar arrived exactly on time and well packed. Based on this experience I would buy from Bonners again”

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Posted 1 year ago

“Very helpful on the phone.Confirmation of order immediate by email. Goods arrived on time as promised and perfect. The place to go!”

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Posted 1 year ago

“Very helpful and efficient”

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Posted 1 year ago

“Bonners was helpful with advice about the right piano for an eight year old who has been learning for a year. The price of their package of keyboard with accessories was very competitive. They were happy to make adjustments when I changed from wanting the package to be delivered to asking if my son in law could collect it.”

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Posted 1 year ago

“Bonners music has provided an excellent service and I am totally happy with their process from initial enquiry to actually having the product set up and working. There was no shame in contacting them if I had a problem or a query regarding my order or regarding the item. I will be making purchases from this music store again. I would totally recommend them for their competency and their professional attitude and caring attitude to customers.”

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Posted 1 year ago

“Excellent professional service, great communication.”

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Posted 1 year ago

“Excellent communication and service provided”

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Posted 1 year ago

“Fast delivery next day delivered, will shop there again definitely.”

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Posted 1 year ago

“We visited Bonners on line and then the Eastbourne shop. We had excellent and cordial advise; also the many exemplars in the shop did help to decide what to go for. In the end our choice was based on the Bonners review and piano samples commentaries on line, and we ended up purchasing a digital piano which costed more than the one we had considered at the start. The transport and assemblage was organised prompty and efficiently according to our availability. The whole prosess lasted less than a week, from ordering to playing. We highly recomment Bonners.”

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Posted 1 year ago

“The piano stool was as beautiful as in the picture. Delivered courteously and on time.”

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Posted 1 year ago

“Alas I live nowhere near a Bonner's shop, but online and over the phone they made spending over three grand on a fab Hammond organ and stand a distressingly painless experience, so I'm now destitute but happy! Tony's videos on their website earned the fifth star; more of these please.”

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Posted 1 year ago

“Everyone was professional, helpful, had outstanding knowedge - no question could not be answered and with confidence and explanation. They listened carefully to what we were looking for and were patient, helpful and supportive. The delivery was outstanding. Very profressional and respectful. We went to lots of shops and this was a level above everyone else! Thank you.”

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Posted 1 year ago

Bonners Music is rated 4.9 based on 4,641 reviews