Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.89

4.9 Rating 4,771 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,771 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 6th March 2026

STEPHEN CHADWICK

Bonners Music 5 star review on 16th February 2026

Andrew Fredrickson

Bonners Music 5 star review on 17th August 2025

Charles Cui

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and helpful staff, quick efficient service and a happy buying experience! Thanks!!!”

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Posted 3 years ago

“Really friendly and helpful staff - at the shop, and the guys who delivered the piano.”

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Posted 3 years ago

“I recently purchased a piano from the phenomenal Bonners Music Shop, and I must say, the entire experience was nothing short of harmonious perfection! I initially discovered Bonners through their informative and detailed YouTube videos that provided insightful comparisons and reviews of various pianos. Their expertise and passion for music shone through, and it was an easy decision to trust them with my purchase. From the very beginning, the ordering process was hassle-free and incredibly efficient. The staff at Bonners are knowledgeable, helpful, and eager to ensure my satisfaction. But the true crescendo of my experience came with the delivery and installation. The piano arrived at my doorstep within 24 hours of placing the order, a testament to their commitment to prompt and reliable service. The team that installed the piano was fantastic but also friendly and expeditious. They carefully unpacked the instrument, skillfully assembled it, and left no trace of packaging or mess behind. I couldn't be more thrilled with my purchase and the outstanding service I received from Bonners Music Shop. They hit all the right notes and delivered a beautiful composition of quality products and exceptional customer service. I wholeheartedly recommend Bonners for a seamless and enjoyable piano-buying experience. Bravo!”

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Posted 3 years ago

“Brilliant customer service! It was quick and easy to order from them online and the product bundle was shipped off and arrived promptly. Thank you for also sorting out the missing item from the order list. I will be sure to recommend your shop to my musical friends!!!”

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Posted 3 years ago

“Great service and guidance on what guitars to go for thank you”

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Posted 3 years ago

“I ORDERED FROM AUSTRALIA AND THEY WERE VERY PROFESSIONAL AND RETURNED MY EMAILS WITHIN A DAY. WELL DONE. I HOPE MY GRANDSON ENJOYS HIS DIGITAL PIANO.”

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Posted 3 years ago

“Good service”

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Posted 3 years ago

“Excellent service from Bonners, good communications, quick dispatch and delivery. The only negative in the process was that the courier, TNT / FedEx, only gave a date for delivery without an estimated time which caused a problem. However, the service from Bonners was great.”

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Posted 3 years ago

“I recently purchased a Yamaha PSR SX900 from Bonners Music stores. I have been looking for a musical instrument with which to replace my 6 string & 12 string guitars & a couple wind instruments which I am f.am fond of playing & sometimes performing. Unfortunately advancing age and arthritis has rendered me in able of snail chord and executing the quick movements required on the fretboard. I find that I can still use a keyboard quite easily. I was going to purchase a synthesiser or similar keyboard, and use my Vox guitar amp. Luckily after unsuccessfully trying to get some advice regarding this, I came across Bonner's. I was put in though with a person called Greg, who explained to me thay]t what I had in mind was completely impractical and why. He was extremely helpful & without any 'sales' pitch, he informed me that what I needed was an.arranger keyboar, explaining how they differ. He made a few suggestions & now have the ideal instrument, which is versatile eNough for my needs, and will likely last the rest of my life. I also purchased the recommended stand for the keyboard. I can't say how much I owe to Bonners for giving me a second life in the world of music! I would highly recommend Bonner's, for anyone who wishes to purchase musical instruments, they have a very comprehensive stock of just about all the musical instruments a person may desire.”

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Posted 3 years ago

“I have used Bonners Music on numerous occasions and have always found excellent service and advise,hence i always use them for any musical purchases.I highly recommend them.”

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Posted 3 years ago

“Excellent service and delivery as promised. Piano stool I would recommend .”

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Posted 3 years ago

“The purchase and delivery of our Yamaha piano, was easy and fast. Many thanks.”

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Posted 3 years ago

“Couldn't have had better service and such friendly staff.”

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Posted 3 years ago

“Thanks, Bonners. The website was easy to use to find what I needed. Ordering was simple and dispatch was quick and as communicated. I'm really happy with my Gator case.”

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Posted 3 years ago

“Good price, good service. Quick delivery.”

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Posted 3 years ago

“Excellent customer service from Richard. Was kept up to date with the progress of my order & even told the day I would actually receive my order. I would definitely recommend this company & reorder again!”

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Posted 3 years ago

“Fast and efficient service”

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Posted 3 years ago

“Gibson SG purchased. Arrived set up as per phone call. I can thoroughly recommend Bonners. Price was best as well!”

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Posted 3 years ago

“The usual excellence at Bonners Eastbourne. I bought a twenty one year old rare American Fender Stratocaster. The trade in prices were sensible. The team are always polite and professional, super new premises combined with a vastly more convenient location at Hampden Park with good parking. The range of pre-owned instruments is increasing all the time and I like the way that some guitars are photographed in the store adjacent to an amplifier. Terrific!”

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Posted 3 years ago

“Great experience, will return.”

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Posted 3 years ago

Bonners Music is rated 4.9 based on 4,771 reviews