Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,365 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent”

Helpful Report

Posted 6 years ago

“I rang up to check if they had the piano i wanted, they did, I arrived, it was ready, They loaded it into the car, they told me it was one of the best and it is. What more could I ask for. All done in 2 hours door to door. And with a smile. I loved exporing the showroom too. If only I had the space!”

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Posted 6 years ago

“I recently bought a Yamaha P-515 Portable Digital Portable Piano from Bonners and was very pleased with the service provided, right from the promotional videos through to delivery and Customer Support. Customer Services were very easy to deal with, communications were good and staff demonstrated a high level of product knowledge and commitment to helping the customer. The price paid was very competitive, and a better deal could not be found at the time of order placement. Delivery of the product was timely and was arranged with me on a day of my choosing. The first piano sent to me had a minor frequency dependant resonance problem with the left hand speaker. Customer Services were very understanding and a new replacement instrument was sent within a few days, with collection/delivery arranged at my convenience via TNT (with more precise delivery slot information provided via TNT Chatline). The new piano is a great product and I would highly recommend it to anyone looking to purchase a high quality portable digital piano with an impressive specification and wooden keys which give a great feel. Thanks again to everyone at Bonners.”

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Posted 6 years ago

“Outstanding experience dealing with Bonners Music and highly recommended as reliable and friendly. I contacted the Eastbourne branch on Monday to enquire about ordering a digital grand piano (Roland GP607) and paying for it through installments due to a credit limit on my desired credit card. They facilitated this request and managed to arrange delivery and receipt of the item by Wednesday - in less than 3 calendar days! Also a big thanks to the delivery men who were very courteous and professional in setting up the instrument without any disruption. Will definitely use Bonners Music again and will recommend to friends.”

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Posted 6 years ago

“In December, 2017, I traded my Tyros 4 in at Bonners for a used Tyros 5/76. Out of several music stores, Bonners' p/ex deal was the best. The staff at Bonners (specifically Amanda Jones and Tom Parsons) were excellent, and the whole transaction was handled swiftly and flawlessly. On unpacking my T5/76, I found it to be in brand new condition - not a single blemish that would hint otherwise - and I am as thrilled with it now as I was on the day it arrived! I am happy to highly recommend Bonners, and would have no hesitation whatsoever in using them again in the future.”

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Posted 6 years ago

“All the staff at Bonners were very helpful, and very knowledgeable. A great shop, with a great selection of choice. One of my favourite music shops.”

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Posted 6 years ago

“Used Bonners trade in to purchase a new guitar. The whole process from getting a good trade in price to organising delivery of the new guitar and uplift of the trade in was handled faultlessly. Great communication and I was kept informed throughout the process. Many thanks to Myke and Dan for handling the process so professionally.”

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Posted 6 years ago

“Used the Bonners trade-in program for new Nord Stage 3, an excellent and responsive service.”

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Posted 6 years ago

“I was looking for a keyboard to learn on and was taken back by the choice on offer, fortunately Emma was on hand to run me through all the pros and cons of the suitable keyboards. I settled on a Roland FP30 that has lovely sound and suited my budget perfectly.”

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Posted 6 years ago

“Absolutely brilliant deal and the piano is superb. However I have been so busy I have failed to get a problem resolved which is the middle sustain pedal not working. Hasn't done from the off and I keep meaning to get in contact to sort out but there is always something else to do. It would be great if you could contact me on 07980 852366 and get it working. Best Regards. Adrian Crask”

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Posted 6 years ago

“I recently purchased a Yamaha PSR-EW420 from Bonners and I'm very pleased with it and the quick delivery. Thankyou Happy New Year to the Staff at Bonners From drb”

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Posted 6 years ago

“Excellent service in all respects; from the initial telephone call, the show room service, the price match through to the collection of the final keyboard. Bonners Music is exemplary in every detail. Honest, efficient and utterly professional. A rare find these days!”

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Posted 6 years ago

“Thank you Bonners, A great keyboard shop with informed, attentive and capable staff. Not only did you have Dexibell SX7 Module in stock and a SX9 to play, you actually had the form needed for Customs so that I could claim a refund on the VST as I was taking the unit back to Australia. Thank you”

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Posted 6 years ago

“Fantastic second hand synth in great condition. Delivered promptly. Thank you very much.”

Bonners Music 5 star review on 19th December 2018

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Posted 6 years ago

“Great service and good price. Recommended.”

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Posted 6 years ago

“Amanda was excellent to deal with.”

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Posted 6 years ago

“I found Bonners excellent to deal with excellent after care would certainly deal with them again”

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Posted 6 years ago

“From first enquiries by email to showroom visit and finally home delivery, Bonners made buying a piano a truly first rate experience all round and well worth the journey to Eastbourne.”

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Posted 6 years ago

“Excellent service and great price for the product”

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Posted 6 years ago

“I simply couldn't have asked for more. Super fast service. Perfect product. Great communication from very helpful friendly staff.”

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Posted 6 years ago

Bonners Music is rated 4.9 based on 4,365 reviews