Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,365 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,365 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“You could not have been more helpful and the selection of digital pianos was outstanding. Thank you so much. We are delighted with our purchases.”

Helpful Report

Posted 6 years ago

“Part exchanged a Kurzweil keyboard for a MODX7. Negotiated a reasonable P/x price, and very happy with service. Collected the MODX from Reigate. Very helpful staff, lots of parking. Have used Bonners several times before. Always professional, and a breath of fresh air, compared with so many of their competitors out there, and I do speak from experience.”

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Posted 6 years ago

“As usual the stand arrived very quickly .I bought it off the website , but know that the staff would have been happy to help if I needed it. Thank you again.”

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Posted 6 years ago

“The amp arrived as expected in perfect condition and super quick. Thanks for superb service.”

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Posted 6 years ago

“1. They had an extensive and varied in-store stock of the sort of instrument we wanted (in this case, a digital piano). 2. The staff member was quick to appreciate exactly what we were looking for, knew his stock well, and gave clear and relevant information about several instruments that met our specifications. 3. There was time to hear and play several pianos, to narrow down our choice to the one we preferred. 4. There was no sales pressure to be quicker, to spend more than our intended budget, or to buy additional items (i.e., no 'upselling'). 5. The whole visit to the Eastbourne shop was relaxed, good-humoured and 'unstuffy', but focussed and business-like. And they had their own parking spaces.”

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Posted 6 years ago

“Always excellent service and advice. Great range of equipment and sales people able to play and demonstrate it.”

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Posted 6 years ago

“Bonners is the music store for all your musical needs. Genuine helpful staff to, mention by name Tris J he is not only friendly but very clued up about the products Bonners sell. So well done Bonners. Will be shopping there soon.”

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Posted 6 years ago

“What a great experience with Bonners Music. Not only were they the only store in the South that had the gear in stock that I was interested in, but they arranged for me to try it out in one of their studios. I was made to feel welcome, and was left for as long as I needed, to work with the equipment. When I discussed purchasing, Bonners Music priced competitively, and then helped me load it into the van. They couldn't be a nicer, more helpful team. I will be shopping there at Bonners Music much as often as possible form now on. Thanks guys.”

Bonners Music 5 star review on 5th December 2018

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Posted 6 years ago

“Thanks for your enquiry 4 weeks ago. Generally very pleased with the Genos but still in the learning curve. Main issue seems to be wanting to change solo voicing in midstream live play. Yes, I have put favourites in the memory bank but I needed to stick little written card tabs below as a reminder what was where! Haven't tried to record yet. Looking forward to that having burned CDs with previous keyboards/computer. Cheers.”

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Posted 6 years ago

“Good communications, very helpful, good price and everything concerned with my very specific collection arrangements went very smoothly. First class service - thank you.”

Bonners Music 5 star review on 30th November 2018

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Posted 6 years ago

“Good service and price.”

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Posted 6 years ago

“We recently purchased two 'Used' Roland keyboards from Bonners Music ...both in great condition and 'as described' on their website. Many thanks to Emma and Tom for their kind assistance with the deals.....Bonners Music at it's best!! If you are considering purchasing a keyboard in the future I would recommend checking out YouTube for Bonners in depth videos presented by Tony White...very informative and totally unbiased. Kindest regards Dave C.”

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Posted 6 years ago

“I had two separate quality issues with the new Kawai CA78 that I purchased. Bonners staff were able to quickly address and rectify these problems.”

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Posted 6 years ago

“Extremely helpful and efficient service”

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Posted 6 years ago

“Great shop to deal with, staff are helpful, friendly and knowledgeable”

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Posted 6 years ago

“Very good service. Helpful staff. Particularly like the part exchange service which saves one the hassle of selling privately. My particular problem with a midi keyboard and a backing module took a while to sort out but was eventually sorted. Would recommend.”

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Posted 6 years ago

“Shopping at Bonners is a pleasure. The staff are very knowledgeable and are very helpful. The guitar I wanted was out of stock but Bonners ordered one for me and it arrived when they said it would. When I collected the guitar it had been set up perfectly and the overall shopping experience was very good.”

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Posted 6 years ago

“I found the service most helpful and curtious and would like to thank all the staff At Bonners Music for their kind attention.”

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Posted 6 years ago

“Website easy to deal with. Excellent and friendly delivery and assembly.”

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Posted 6 years ago

“Excellent, helpful service.”

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Posted 6 years ago

Bonners Music is rated 4.9 based on 4,365 reviews