Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,638 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,638 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th August 2025

Charles Cui

Bonners Music 5 star review on 26th June 2025

Jimmy Chen

Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very friendly and efficient service received keyboard arrived the next day would certainly use this shop again for any further musical purchases”

Helpful Report

Posted 1 year ago

“Great service from Bonners again. I've bought several high value keyboards from Bonners and have used their trade-in facilities. This time it was a Nord Stage 4 compact. When it arrived I was surprised to note that there was no foot pedal included as shown on their website. Although not a big deal I e-mailed and was told it was a mistake on their website which has since been rectified. However Jackie at bonners arranged for one to be sent to me anyway. Great customer service as always and very knowledgeable and friendly staff. Fully recommended.”

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Posted 1 year ago

“No messing, was able to agree a deal, place the order without any fuss. Goods delivered promptly and safely, now all set up and we’re loving the piano.”

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Posted 1 year ago

“Excellent purchase, fast delivery and good comms. Now I just need to find someone who can play this thing...”

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Posted 1 year ago

“This is clearly a supremely professional outfit. Service was faultless. Goods were perfect. This is what a proper bricks & mortar music shop can offer. Deal with them.......”

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Posted 1 year ago

“Very helpful and great customer service.”

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Posted 1 year ago

“Good service. A major plus is having an in-store independent luthier for setups.”

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Posted 1 year ago

“I ordered my product via Reverb and paid what I thought was a reasonable price without negotiation, the used product arrived well packed and in good working order in just a few days. Excellent service with no problems.”

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Posted 1 year ago

“Bonners were easy to deal with, responsive when I had a query. Good prices. Well done to all staff”

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Posted 1 year ago

“Order was very efficiently processed and delivered on time. No complaints!”

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Posted 1 year ago

“Very helpful telephone call before delivery of Casio 6000 keyboard. Good to be alerted when such an expensive piece of kit is being delivered and not just by email which can be easily missed. I appreciated the call”

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Posted 1 year ago

“Excellent customer service and next day dispatch of my order.”

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Posted 1 year ago

“Ordered the wrong strings online. Shop was happy to change them”

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Posted 1 year ago

“Outstanding customer service and I would highly recommend Bonners. I needed to find a power supply unit for a very old electronic keyboard but didn't know exactly what I should buy. The staff went over and above to find the correct psu and ensure that it would work with the keyboard and not damage it. They were all very friendly, polite, knowledgeable and helpful. Thank you so much!”

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Posted 1 year ago

“Nice, quick response to my order. Item arrived as specified. Keyboard looks awesome.”

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Posted 1 year ago

“Very good, my daughter loves the piano.”

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Posted 1 year ago

“I've just used Bonners for the second time and have again received excellent advice and support. Very pleased with both purchases. I would highly recommend them and in particular their video reviews of keyboards, etc are very.ry informative. Thank you Bonners.”

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Posted 1 year ago

“I have recently purchased a new Casio piano from Bonners. I found them competitive on price and their online videos from experts are really useful in helping to choose a piano. Customer service/communication was good and the delivery was as expected. I'd recommend them and would personally use again for future purchases.”

Helpful Report

Posted 1 year ago

“The company might be okay but the courier company used for delivery (fed ex) has terrible services. For the free delivery service, you have to spare 3 to 4 days of waiting from 8 am to 6 pm. There is no time slots. There notifications are unreable, just for information purposes only. The courier drivers do not take phones or customers phone numbers. They can not get in touch with you. For any reason they will take back your item to the depot and will not notify you. They will turn up any other weekday with delivery with out notifying you! Bonners does not take responsibility of delivery as long as it is done with in 3 days after despatch! I advice customers buying bulk items not to use this type of delivery. It should not be made available to them. One person turns up and if you can't carry or have people to help. It's game over! I was so disappointed”

Helpful Report

Posted 1 year ago

“Everyone I dealt with at Bonners provided excellent service. They kept me up to date by phone of stock availability as I had a deadline and the piano I wanted was not in stock at time of ordering.”

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Posted 1 year ago

Bonners Music is rated 4.9 based on 4,638 reviews