Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,728 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,728 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 16th February 2026

Andrew Fredrickson

Bonners Music 5 star review on 17th August 2025

Charles Cui

168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Toby was very helpful, he listened and understood our requirements. He answered our questions and left us to make our own decision on which digital piano to buy. No high pressure selling. Very pleased.”

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Posted 1 year ago

“Brilliant. I realised after ordering that I’d not arranged the correct delivery date. I emailed them straight away ( Sunday evening ) and they got back to me first thing MondayI h ad a date that suited me. The item was delivered as promised. Well packed and a lovely guitar. Completely made up either the service. Thank you.”

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Posted 1 year ago

“Really good service. Quick response and speedy delivery! Thank you so much!”

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Posted 1 year ago

“Reliable people have used them in the past no problems”

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Posted 1 year ago

“It was very easy to order my Yamaha piano from Bonners website. My order was delivered on time. Highly recommend.”

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Posted 1 year ago

“Beautiful piano and tone. Delivery disappointing due to courier damage but customer service were very helpful. Speedy service for a replacement stand as original was damaged. Thank you Emma! And Amanda for all your help 😊 Just awaiting cover that was out of stock at the time”

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Posted 1 year ago

“Straight forward speedy delivery of my keyboard. Very pleased.”

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Posted 1 year ago

“Absolutely excellent service. Package arrived really quickly and really well wrapped. I couldn’t have asked for more. Highly recommend.”

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Posted 1 year ago

“Going to the Bonners store in Reigate was a regular feature in our Saturday for a little while there, whilst deciding on a digital piano. Staff were always welcoming and if needed more than happy to help and share advice, demo the instruments or just let us get to know them by ourselves. Got my Christmas present sorted in the end and had a couple of very helpful chaps from Eastbourne deliver within a few days. Thanks again for all your help! - Best wishes, Katharina”

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Posted 1 year ago

“Many thanks!!! All was amazing))”

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Posted 1 year ago

“I purchase a digital Casio ap750 piano from Bonners Music online store. Their pricing was competitive with all other retailers. They were quick to dispatch my order and emailed to say who would be delivering my order promptly. The piano arrived and was set up exactly as requested and is perfect for my needs. I’m sure if I lived closer to the store I would find the in store staff just as good too. Fantastic service and highly recommended”

Bonners Music 5 star review on 23rd January 2025

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Posted 1 year ago

“My Item was as described online it was well set up before it was shipped I spoke to Dave prior to my purchase he couldn’t have been more helpful my guitar was shipped the next day and was well packed I would not hesitate to use Bonners again brilliant service !”

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Posted 1 year ago

“Very good service and support team”

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Posted 1 year ago

“Very quick delivery, thanks!”

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Posted 1 year ago

“Good communication. Good delivery service. Love my new piano.”

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Posted 1 year ago

“Purchased a Kawai ES920. Staff very responsive with lots of helpful advices to enquiries. The keyboard arrived quickly and was in perfect condition.”

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Posted 1 year ago

“Excellent customer service and friendly good communication after purchase re delivery. Speedy delivery of item ordered and love my piano is brilliant quality, highly recommend.”

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Posted 1 year ago

“Milton Keynes showroom has a great range of pianos from all the main manufacturers. The staff there were knowledgable and helpful, without being at all pushy. This helped me try various pianos without pressure, and to compare the feel and sound. The purchasing experience (undertaken later on-line) was straightforward. The delivery experience was unnecessarily clunky. I bought a package (piano, stool and headphones) but they were delivered by 2 different courier operations on different days. It was not clear what was arriving when. All sorted in the end, but a bit of a "heart in the mouth" moment when I thought something had been delivered into an un-locked porch when I wasn't at home.”

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Posted 1 year ago

“Quick delivery and no problems with the delivered piano”

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Posted 1 year ago

“Bonner's were very efficient in fulfilling my order. The delivery was very carefully and professionally done to my specifications. I would recommend Bonner's to anyone looking for a keyboard instrument.”

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Posted 1 year ago

Bonners Music is rated 4.9 based on 4,728 reviews