Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,728 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,728 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 16th February 2026

Andrew Fredrickson

Bonners Music 5 star review on 17th August 2025

Charles Cui

168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service and a bargain! Would recommend”

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Posted 1 year ago

“I am extremely happy with not only the piano itself but the excellent service I received from Bonners. They went above and beyond to ensure I got the piano delivered on the date I wanted due to it being a gift. The delivery team were excellent in getting the piano set up. I would 100% recommend Bonners. Many thanks.”

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Posted 1 year ago

“Great service each time I have used Bonners. Very speedy deliveries.”

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Posted 1 year ago

“Item was out of stock when ordered but Bonners kept me well informed regarding delivery date.”

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Posted 1 year ago

“Very impressed. Nice item, good price and fast delivery. 100% recommended!”

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Posted 1 year ago

“I found the guitar I was looking for at a very good price and the delivery service was excellent.”

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Posted 1 year ago

“Very informative team, efficient and reliable experience. Would definitely recommend to my friends. Thanks for a service.”

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Posted 1 year ago

“Very fast turnaround on mail order”

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Posted 1 year ago

“Shame that their don't offer free return services, even for expansive good's they charge minimum £45”

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Posted 1 year ago

“informed and delivered on time”

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Posted 1 year ago

“Great guitar, as described, well priced, properly serviced & set up with new strings. Very well packed & delivered quickly. Absolutely top notch.”

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Posted 1 year ago

“Great service-quick response to emails and great delivery team”

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Posted 1 year ago

“Ordered 2 sets of Gibson guitar strings , only received 1 . Called shop 9 days ago still waiting for other set !”

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Posted 1 year ago

“Great service. Well packed and delivered!”

Bonners Music 5 star review on 4th February 2025

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Posted 1 year ago

“A prompt and efficient service. My accessory arrived intact.”

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Posted 1 year ago

“Good prices, quick delivery - goods arrived safely. Really pleased with bass case.”

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Posted 1 year ago

“Fast delivery and amazing customer service when needed support with assembly of my piano.”

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Posted 1 year ago

“While you were fairly efficient was not overly happy with the set up! Especially when I have too replace atop E strings within minutes of using it because it was cut so short it kept pulling out the machine head! Apart from that very satisfied!”

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Posted 1 year ago

“Excellent service and super fast delivery. Perfect.”

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Posted 1 year ago

“Good purchasing experience. After viewing several suppliers on line I decided to visit Bonners at the Milton Keynes showroom. They had a good range of piano models on display and to try. The staff were very helpful in explaining and demonstrating differences; even moving a used model of the type I was interested in from the storeroom to the showroom for me to try. No pressure, just good helpful advice. I subsequently contacted Bonners on the 'phone to discuss my requirements together with some accessories all of which was handled professionally, politely and efficiently. Prices were competitive and the online online order process straightforward. Delivery was swift by a polite and careful delivey crew with good comms throughout the whole process. The whole experience was enjoyable with a good service from start to finish. Many Thanks.”

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Posted 1 year ago

Bonners Music is rated 4.9 based on 4,728 reviews