Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,347 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

Write Your review

Tell us how Bonners Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonners Music 5 star review on 22nd April 2025

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delighted to find you had an accessory for my old technics keyboard. It's always worth enquiring.”

Helpful Report

Posted 1 year ago

“Provider excellent advice on the phone. Order process was very smooth, delivery was quick, and the price was low. Couldn’t ask for anything more!”

Helpful Report

Posted 1 year ago

“Good response and fast delivery.Very good services👍🏻”

Helpful Report

Posted 1 year ago

“I did a lot of research online before ordering a Roland FP-10 electric piano from Bonners. I wanted to buy from a reputable company with specialist knowledge and a rtack record for good customer service. I am very pleased with the piano - it lives up to Bonners' online description. The only reason that I have not given Bonners 5 out of 5 in this review is the limited communication about actual time of delivery. I had a date, but did not know ahead of time what time of day to expect these valuable goods to show up at my door, and so had to cancel at very short notice a couple of appointments so I could be at home for the entire day. I will say that the 3 packages arrived in excellent condition and the youg van driver cheerfully helped me carry the heavy piano upstairs.”

Helpful Report

Posted 1 year ago

“I was really impressed with the customer care I received.”

Helpful Report

Posted 1 year ago

“Good service. I bought a guitar and made an error when ordering online and as I live locally wanted to collect. The staff in store were really helpful and sorted this out. The range of instruments is fantastic and the staff are very willing to help. I bought my first guitar here over 30 years ago when they were in Grove Road and have bought 2 more since, the last being a week ago.”

Helpful Report

Posted 1 year ago

“All good excellent experience”

Helpful Report

Posted 1 year ago

“Very good seller ,fantastic communication”

Helpful Report

Posted 1 year ago

“All ok with delivery! Did not expect it to be so heavy! Was not expecting to have problem putting together. I am getting on a bit!! I should have got assembly from you as well.My daughter and partener put piano on stand for me”

Helpful Report

Posted 1 year ago

“Good service and delivery.”

Helpful Report

Posted 1 year ago

“Boss IR2 Perfect”

Helpful Report

Posted 1 year ago

“Once again Tim from Bonners was very helpful. I purchased 2 items for my XK1C. He gave his recommendations and they arrived within 4 days. Once again full marks to a great company.”

Bonners Music 5 star review on 8th March 2024

Helpful Report

Posted 1 year ago

“We had an excellent service from Bonners Music. We bought a Kawai E200 and from the advice and service in the showroom, to communication, and punctual delivery by two fantastic, friendly guys, the whole experience was brilliant. Thoroughly recommend.”

Helpful Report

Posted 1 year ago

“Super fast service, excellent product.”

Helpful Report

Posted 1 year ago

“My son has Ben learning piano for the past year and we were finally ready to upgrade him to a piano he could grow into. We are so happy with our Yamaha P145. The price via Bonners was very competitive, the shipping is as timely and the condition of the instrument was excellent.”

Bonners Music 5 star review on 7th March 2024

Helpful Report

Posted 1 year ago

“Very efficient delivery and good quality of the piano.”

Helpful Report

Posted 1 year ago

“Great service my piano was delivered and installed, the service was great from order to delivery”

Helpful Report

Posted 1 year ago

“I bought a Yamaha CLP 785, new. This is no small purchase. In less than six months, it has stopped working. Whilst the staff at Bonners are doing what they can, they are acting on behalf of Yamaha who have not impressed me. The piano is not fit for purpose. Avoid.”

Helpful Report

Posted 1 year ago

“I phoned to enquire about a piano and its associated package of items; I discussed the pros and cons of the items with a very helpful and knowledgeable member of the sales team who answered all my questions. I placed my order on the same day - which happened to be a Friday - and received all items the following Tuesday. So far (a week later) no problems and I'm very happy with my purchase. Thank you to all involved.”

Helpful Report

Posted 1 year ago

“Good ,nice stand”

Helpful Report

Posted 1 year ago

Bonners Music is rated 4.9 based on 4,347 reviews