Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,722 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,722 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

Write Your review

Tell us how Bonners Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonners Music 5 star review on 16th February 2026

Andrew Fredrickson

Bonners Music 5 star review on 17th August 2025

Charles Cui

168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was very impressed with Bonner's online review of the Yamaha CK88 keyboard, so I intentionally wanted to buy from them, to support the business. Very professional and helpful service in the Eastbourne shop. I'm also v pleased with the piano bench just purchased. I highly recommend Bonner's. Thanks guys.”

Helpful Report

Posted 2 months ago

“Great condition Epiphone j45 guitar - well packaged and promptly sent. Great price too”

Helpful Report

Posted 2 months ago

“Bonners is great the videos are excellent to help you decide on a purchace when you are unable to get to the shop but delivery leaves something to be desired”

Helpful Report

Posted 2 months ago

“Although the product was good and boxed it did however lack the usb charging cable ! Which was dissapointing”

Helpful Report

Posted 2 months ago

“Very good, keyboard delivered in great condition and exactly what was stated.”

Helpful Report

Posted 2 months ago

“Fabulous customer service. Amanda was so knowledgeable and helpful in advising me on the best keyboard to meet my needs. Communication was great throughout and I couldn’t be happier with my Yamaha P525 digital piano. 😊”

Helpful Report

Posted 2 months ago

“Excellent customer service very responsive. Good support really appreciated Excellent product.”

Helpful Report

Posted 2 months ago

“Bonners: It's like going back thirty years. From the first tentative phone inquiry to the prompt "remote location" delivery, the service was exemplary. You "pick your horses", I chose the Kawai MP11-SE Stage Piano. At this quality/price point, it is a beautiful instrument. Throw in three years on-site warranty and it becomes more of a bargain. The sound/action brought tears to my eyes. I would happily recommend this company to both friends and family.”

Helpful Report

Posted 2 months ago

“Excellent service, excellent customer care and excellent quality panio. Would definitely buy from Bonners again.”

Helpful Report

Posted 2 months ago

“Very good Service.”

Helpful Report

Posted 2 months ago

“Responsive and fast”

Helpful Report

Posted 2 months ago

“Arrived quickly. Will be opened at Christmas”

Helpful Report

Posted 2 months ago

“Great service, was givern a voucher and all sorted by staff in the shop, no problem. Got a great variety of assesorys and great help and advice. Look forward to visit again.”

Helpful Report

Posted 2 months ago

“Ordered on line and order confirmed and delivered within two days. Excellent service. It would have been 5 stars but a dust cover which I ordered was not delivered at the same time as the piano”

Helpful Report

Posted 2 months ago

“Great service, very helpful in choosing my new. Thanks Dave French”

Helpful Report

Posted 2 months ago

“Good service, reasonably price and guitar set up well”

Helpful Report

Posted 2 months ago

“From when I ordered the piano for my daughter the service has felt attentive, personal and responsive. I have felt informed and involved every step of the way, and it felt they went the extra mile to make sure the process was as frictionless and easy as possible. 10/10”

Helpful Report

Posted 2 months ago

“Everything good so far 😱”

Helpful Report

Posted 2 months ago

“Popped into shop for advice on what to buy for my daughter, chap was really helpful, shop has a good selection, bough a keyboard delivery was fast tracked no problem thank you”

Helpful Report

Posted 2 months ago

“The kawai piano set, which included the seat, stand and headphones, were excellent. There was a quick response to email queries. Order was processed quickly and offered money refund if the price of my purchase reduced in the Black Friday sale. Downside- unable to choose a delivery time/ day as they used external couriers. So had to arrange someone to be home at short notice to receive. Unfortunately courier only partially delivered the order on the stated day and so that meant waiting for them to track the final parcel and re deliver, meaning I had to again arrange for someone to be home to receive it. Really happy with my purchase.”

Helpful Report

Posted 2 months ago

Bonners Music is rated 4.9 based on 4,722 reviews