Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,819 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,819 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 6th March 2026

STEPHEN CHADWICK

Bonners Music 5 star review on 16th February 2026

Andrew Fredrickson

Bonners Music 5 star review on 17th August 2025

Charles Cui

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bonners Music use a delivery company called Fed Ex. Fed ex do not give you any incline as to date or time they will deliver. Even after failed delivery on 5 occasions, I contacted fed ex on numerous times to rearrange the delivery. Each time fed ex said yes it will now come on your specified date. This was confirmed 4 times. However they retried delivery on an alternative day and now sent my piano back to the sender. Completely disgraceful delivery service your using.”

Helpful Report

Posted 4 months ago

“Bonnets were brilliant and piano easy to construct. Experience was marred by TNT failing to deliver for 2 days and not giving any information or tracking but Bonners were very good at chasing and communicating whilst that was ongoing.”

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Posted 4 months ago

“Can't fault them. They supplied top of the range equipment at avery competitive price and delivered in record time.”

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Posted 4 months ago

“Very good service.”

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Posted 4 months ago

“My order was processed efficiently and dispatched very promptly. All good 👍”

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Posted 4 months ago

“Very Good service with good value and timely delivery. Many Thanks”

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Posted 4 months ago

“Even the payment in the delivery is not as happy as I expected. I bought from you for the second time because I felt the safest to buy from you. After what I have already bought from you with a very good experience. The peace of mind that I am getting the best product is everything!! thanks”

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Posted 4 months ago

“Quality products, quickly delivered, and excellent customer service. I would highly recommend this company.”

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Posted 4 months ago

“Item never arrived”

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Posted 4 months ago

“When I purchased the Roland HP 704 I was notified the next working day with regards to shipping. Amazing customer service both over the telephone and online. Thank you for the excellent customer service!”

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Posted 4 months ago

“Great knowlegable staff and a huge selection of instruments to try out made our visit to the Newcastle store successful, even though I didn't realise it would take 3 hours to go around it. Neil and Steve both introduced themselves and allowed us to try as we pleased and even the cleaning lady stepped in to help us while they were taking calls. Ordering online was simple and the delivery process all well explained and carried out with constant updates as time of the year and weather played their part. Thank you for the help in choosing and now we can start to come to terms with the potential of the Yamaha CSP255.”

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Posted 4 months ago

“Fast dispatch and excellent packaging. The keyboard is in immaculate condition condition. Thank you.”

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Posted 4 months ago

“Over the years we have always gone to Bonners Music. They have always given an excellent service, and we have been more than happy with our purchases. This time was no different. Extra Thanks to Dan for its safe deliver.”

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Posted 4 months ago

“Good communication and very quick delivery, regardless the festive season - my piano arrived within only two days. Was a very nice surprise to receive it on the new year’s eve and start 2026 with my brand new piano! Thank you.”

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Posted 4 months ago

“Great experience (again) with Bonners. From the moment I enquired about part exchanging my current instrument to picking up my new one was faultless. Staff online, on the phone and in branch were all superb. I have also used their online ordering service and the item was delivered next day.”

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Posted 4 months ago

“Customer service👌 Product quality 👌 A wonderful experience with them!”

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Posted 4 months ago

“Great service with prompt delivery, and set up.”

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Posted 4 months ago

“Ordered a Gibson les paul special over the xmas holidays and still received before end of year and kept up to date with e mails . Only downside was when I unpacked guitar the neck P90 was hanging off as screws had fallen out but easy fix and guitar sounds and plays fab ...”

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Posted 4 months ago

“I am shocked it arrived before Christmas really made my day and wonderful cable genine Yahamah”

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Posted 4 months ago

“Beautiful keyboard. A little tricky to assemble. Great to be able to use 0% finance. Delivery was delayed before Xmas, but eventually managed to speak to the delivery company and secure delivery just in time.”

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Posted 4 months ago

Bonners Music is rated 4.9 based on 4,819 reviews