Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,922 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 20th August 2026

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Purchased the Roland LX-9 digital piano in polished ebony from Bonners recently and very happy with the digital piano. The keys have a wonderful responsive touch like a grand piano. It is a worthy purchase. I chose to purchase from Bonners as it offers competitive pricing and they offered to take away my old instrument at the same time as delivery to re-home for free. Emma was very professional and responded to all my queries promptly. The two piano movers were also very professional and handled the delivery and assembly of my piano efficiently. Top customer service. I would recommend buying from Bonners.”

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Posted 3 months ago

“Fantastic service from the Bonners Music team. The delivery and installation of my son's digital piano went very smoothly - everything was clearly communicated and took place as planned. Highly recommended!”

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Posted 3 months ago

“Great service and communication ordering on-line. Really friendly and helpful in store.”

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Posted 3 months ago

“Very pleased with my Roland digital piano which arrived a couple of days after my online purchase. The customer service was excellent when I phoned to ask a couple of questions. I cannot fault Bonners Music and would definitely recommend.”

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Posted 3 months ago

“Great experience. Rang up the shop to ask for some advice and the person was incredibly generous with their time. Communication was excellent throughout, got back to me about all my follow up questions and delivery was in a timely manner. Highly recommended.”

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Posted 3 months ago

“second hand Roland vr09 arrived in very good condition. The courier website link was not the correct link but once I found the correct link the information on the DX logistics the tracking information was good. The VR09 arrived as per the delivery E-mail DX logistics sent.”

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Posted 3 months ago

“Dostawa zawodzi.Firma Bonners jest ok.”

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Posted 3 months ago

“Excellent and quick service buying my digital piano. Their courier service also worked well.”

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Posted 3 months ago

“Everthing turned up as planned and all works as it should. With the delivery of such large parcels the tracking process was very useful to ensure safe collection.”

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Posted 3 months ago

“Excellent service. Ordered and delivered very efficiently . FedEx delivery man most helpful too!”

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Posted 3 months ago

“The problem is with the delivery. I am waiting more than a week, no information of the delivery company. It's and heavy item and somebody stayed home the whole day waiting. On the next day we simply had message it will delivered in a week. No exact info for a time slot, nothing. Terrible experience with DX”

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Posted 3 months ago

“Service was perfect”

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Posted 3 months ago

“very pleasant experiance from begining to end, helpful advise, competative price, good delivery, cheerful and helpful , would use again”

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Posted 3 months ago

“Good value bundle. Communications around delivery were excellent. The best reatiler I found for Nord Pianos in UK.”

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Posted 3 months ago

“Really appreciated Bonners re-arranging the delivery for us so we would be around to receive the keyboard.”

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Posted 3 months ago

“Can't fault bonners, they were helpful in the shop, provided insight and ultimately helped find the right piano for me. Other than a small issue ordering on the website they sorted the order and delivered on time. Express delivery was efficient and they were very friendly and knowledge!”

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Posted 3 months ago

“Very efficient delivery of our new digital piano, thank you.”

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Posted 4 months ago

“I decided to purchase a Kawai K500 Aures 2 piano, but did not like the black option. Thanks to David Burt of Bonners a special order was placed with Japan and as a result, a Polished Sapele Mahogany option was successfully delivered. Throughout the process David provided support, answered numerous questions and was clearly instrumental in satisfying my wishes to own a beautiful musical instrument both in look and performance. Thank you Bonners and inparticular David Burt.”

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Posted 4 months ago

“Good information on site, good price and immediate and excellent delivery.”

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Posted 4 months ago

“From the time of placing the order to the delivery everything ran smoothly. As we were local the goods were delivered by Bonners staff who were very polite and infomative and very accommodating. Would highly reccomend using Bonners.”

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Posted 4 months ago

Bonners Music is rated 4.9 based on 4,922 reviews