Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,816 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,816 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 6th March 2026

STEPHEN CHADWICK

Bonners Music 5 star review on 16th February 2026

Andrew Fredrickson

Bonners Music 5 star review on 17th August 2025

Charles Cui

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First time I used Bonners and it has been very positive,helpful and great service..Will be a future customer..👍”

Helpful Report

Posted 2 months ago

“Had to chase them down when it said free delivery, but delivery charge had been added to my purchase. They did resolve it, the delivery charge was removed. But annoying that I had to telephone them to get this sorted”

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Posted 2 months ago

“Good service, prompt delivery”

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Posted 2 months ago

“Good advice given over the telephone and fast delivery. Thank you Bonners”

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Posted 2 months ago

“To say they're a piano store ,the only one to have Gibson hardshell case , no guitar store had one , strange,quick delivery and brilliant”

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Posted 2 months ago

“So all super easy, the only reason I'm giving a 4 is two reasons, the item had a slight dint in which wasnt mentioned when I bought it and the delivery company DX arent as good as the goat DPD. I actively choose DPD users over others these days.”

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Posted 2 months ago

“Great price, great service. 100% use these guys again. Some follow up support was excellent too. Seriously impressed.”

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Posted 2 months ago

“Excellent, informed and cheerful advice from Emma and Tom led to my purchase of a Kawai ES 520 weighted keyboard, which suits my needs perfectly. Delivery was faultless and timely. Highly recommended!”

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Posted 2 months ago

“I was very happy with the excellent service I received from Bonners. Fast delivery. Great prices. First class service from helpful. Knowledgeable and friendly staff. Highly recommended.”

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Posted 2 months ago

“Excellent service. I was kept informed of the delivery at every stage.”

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Posted 2 months ago

“I have bought a few guitars from Bonners, what I like is the service level not only are you kept informed with regards to the progress of your order the service is the same if you buy new or second hand which is great. Every guitar is checked and set up, unlike that other guitar shop in Surrey........... Brilliant service product and prices.”

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Posted 2 months ago

“Excellent firm.”

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Posted 2 months ago

“Always excellent. They made a great recommendation for an instrument to purchase to suit my needs and budget. There was a small cosmetic issue with the item, and they were honest, straightforward, and prompt in offering me fair recourse. Highly recommend, always.”

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Posted 3 months ago

“No problems with the service provided by Bonners staff, best price, and quick delivery! I would have no hesitation to deal with them again.”

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Posted 3 months ago

“Inherited a battle-scarred old Fender acoustic needing a little love to get back in the game. Thank you to everyone at Bonners Eastbourne for your kind attention & interstellar service; from Dan’s Herculean service handling of the initial call to the technical genius of Mark Hards whose personable approach, consultation & wizardry have set me up just as needed. Front desk even went as far as to print me a page of blank tablature to get me started back on the road! Stunning job and applause all round; totally blessed to have such a sonic haven so close to home. Looking forward to my electric evolution soon. RW”

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Posted 3 months ago

“A very good selection of instruments, at good prices. Prompt and efficient service and speedy delivery. Thank you”

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Posted 3 months ago

“Very helpful and extremely quick to dispatch. Thanks for all your help”

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Posted 3 months ago

“Excellent service, excellent delivery and sorted out any queries without any hassle. Highly recommended”

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Posted 3 months ago

“The Kawai digital piano exceeds my expectations- the rich tone makes it a joy to play and a surprisingly good substitute for an acoustic grand piano.All customer services have run smoothly but I would like to single out the delivery team for special mention - so helpful and a pleasure to deal with( (delivered 11/2/2026)”

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Posted 3 months ago

“Friendly and helpful staff. Nothing was too much trouble.”

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Posted 3 months ago

Bonners Music is rated 4.9 based on 4,816 reviews