Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,636 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,636 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th August 2025

Charles Cui

Bonners Music 5 star review on 26th June 2025

Jimmy Chen

Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful and quick delivery”

Helpful Report

Posted 4 years ago

“Extremely happy with my new piano bench seat. Delivery was on time so one happy chappy. Thank you Bonners.”

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Posted 4 years ago

“Very good Service - Tom from Reigate branch was very helpful in selecting both pianos and the accessories bought Thank you”

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Posted 4 years ago

“Prompt service and very reasonable cost. Thank you as my guitar is now safely resting in 'her' new case!”

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Posted 4 years ago

“Good price for our electric piano and clear communication from Bonners on our order. Dropped a star because the delivery company moved our delivery date at short notice after Bonners had booked a specific date.”

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Posted 4 years ago

“Perfect service! 🤩”

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Posted 4 years ago

“Instrument is excellent, service was exceptional. Can’t fault it.”

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Posted 4 years ago

“I have been watching Bonners Music for some 30 years and have always been impressed with the information given and the style in which they do the presentation of pianos and keyboards by Tony. After all this time I decided to buy a digital piano as I absolutely enjoy piano music. I needed to keep my budget in a sensible category as I have only just started to learn to play after all these years. Yeah right I hear. I spoke with Tom at the Eastbourne shop and he gave me approval on the piano that I decided to buy which is the Roland HP 704. I think it is absolutely brilliant. After a few delivery problems. Emma and Vicky were able to help and sort the problem out and everything was delivered within the time period quoted. Piano up and running or playing now and very pleased with everything and help given. Thank you.”

Helpful Report

Posted 4 years ago

“Great service. Only company I found offering to assemble unit. Keith and Michael notified arrival time on day of delivery. Punctual very polite and professional. Thank you. Having fun learning to operate piano. One feedback comment to kawai. To play along with lesson function you need to download piabookplayer app. This is not mentioned in Manual”

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Posted 4 years ago

“i have been so happy with the service and the very friendly and professional way you have looked after us thank you”

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Posted 4 years ago

“Polite and professional combined with an excellent range of guitars, amplifiers and accessories. The new premises in Eastbourne are a vast improvement in every way - particularly the ability to park right outside. Terrific.”

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Posted 4 years ago

“Truly good service and helpful staff.”

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Posted 4 years ago

“Purchased a Used Portable Digital Piano. I have been dealing with Bonners for 40 years and it has always been a real pleasure to do business with them. Special thanks on this occasion to Jackie and Greg. A big thanks also to Tony White for his excellent YouTube presentation of the keyboard..... it made my choice of purchase so much easier. Brilliant again Bonners .....Many thanks! Dave C.”

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Posted 4 years ago

“Quick delivery and item arrived as ordered in perfect condition. Bought the kawaii es110 perfect for a begginer.”

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Posted 4 years ago

“Good service, items were delivered quickly and with notifications along the way.”

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Posted 4 years ago

“Very helpful on phone and in person when piano delivered.”

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Posted 4 years ago

“I was a little disappointed. After arranging for my piano to be delivered on “Thursday or Friday” and making plans to be home those days. I then received a tracking update saying it would be delivered Wednesday before 6pm. So I presumed I had been been misunderstood and that Bonners thought I wanted it on the Wednesday so I then quickly cancelled work for that day and waited at home for the delivery. Now setting 3 days aside for the delivery of what is a very expensive item. It didn’t arrive until the Thursday morning when the delivery man was grumbling about it being too heavy for 1 man and saying he will need help. I went out to help and he was walking it up the drive without much care, he then laid it in my hallway (literally just inside the door, I couldn’t even get past it). No offer to put it somewhere more convenient for me. I couldn’t move it myself and waited 3 days for someone to come and help me with it. I understand the delivery company are not Bonners but I think when I spent over £1,000 the delivery element ought to be more closely monitored.”

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Posted 4 years ago

“Would recommend. First Digital piano bought and the staff were amazing. Great advice and shipped the day I purchased it and delivered within a couple days. Love our piano. Thank you Bonners Music.”

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Posted 4 years ago

“Good price, great product, good communication through out and quick delivery ,would definitely recommend”

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Posted 4 years ago

“First purchase from Bonners Music whom I found through Google. Ordered a Rat Distortion pedal, a good price and rapid delivery. Will certainly consider Bonners Music next time I am making a purchase.”

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Posted 4 years ago

Bonners Music is rated 4.9 based on 4,636 reviews