Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.89

4.9 Rating 4,720 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,720 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 16th February 2026

Andrew Fredrickson

Bonners Music 5 star review on 17th August 2025

Charles Cui

168

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No issues with the order”

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Posted 3 weeks ago

“My first experience buying from Bonners was a great one (there was a little hiccup with delivery - a misunderstanding on my part - but all came good). Just got to take a deep dive into the manual.”

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Posted 3 weeks ago

“Very happy with my purchase from Bonners Music. They have great informational videos on youtube. The purchase process was easy with good communication. All delivered in good time and in good condition. Thank you”

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Posted 4 weeks ago

“I would like same help to setup but you where great thank you”

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Posted 4 weeks ago

“Goods arrived within 48hrs of ordering in perfect condition and well packaged. Ordering was very easy. My one and only criticism is that the item I bought had £40 cashback when registered. I registered my product immediately but sadly no cash back a week later.”

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Posted 4 weeks ago

“Quick delivery and competive priced.”

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Posted 1 month ago

“It was really good to know we were buying from a shop where there is so much musical knowledge. Delivery was on time and the instrument top notch. Thank you!”

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Posted 1 month ago

“I walked into bonners music at kingston oark! Not knowing what i was looking for ! I wanted a keyboard for my grandchildren! I looked around at the beautiful pianos and i thought i am in the wrong placefor my budget! Then Karl cameup to me to ask if he could help, ad after a couple of visits ,I finally bought the keyboard within my budget, and he was very knowledgeable and very helpful, and put my at ease..so Thank you.”

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Posted 1 month ago

“I recently bought a Yamaha Montage M8x from Bonners. From start to finish I found the experience a pleasure. All of the people I dealt with were extremely helpful and very pleasant to deal with. The service was exceptional and very efficient. I wouldn’t hesitate to purchase from Bonners again. Many thanks.”

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Posted 1 month ago

“Great product selection, simple ordering process, super fast delivery.”

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Posted 1 month ago

“The service I received was outstanding. The website is amazing, with professional and informative videos, that answer and address every aspect of buying an instrument, in my case a Kawai digital piano. The communication by telephone and emails were excellent. Thank you for your professionalism and support.”

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Posted 1 month ago

“Reason for 4 stars is a simple one updates on the delivery was lacking. However I must say it did arrive (6days) and am very pleased with it. I ordered it because another company didn't treat my problem too well.”

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Posted 1 month ago

“Excellent”

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Posted 1 month ago

“Thank you for the great advice and quick delivery”

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Posted 1 month ago

“The whole service was brillant from start to finish, staff were very friendly and helpful, their own delivery service was on time with fine friendly staff. First class all round.”

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Posted 1 month ago

“I ordered my Kawai CA901 from Bonners Music by phone as I live in the Isle of Wight and knew access might be a challenge. Communication was very helpful, and the delivery (pre-booked date, delivered within a morning), by 2 friendly and competent men from Bonners, went very smoothly. The piano is amazing , so authentic. I’m very pleased.”

Bonners Music 5 star review on 16th January 2026

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Posted 1 month ago

“Very helpful and fast with my queries on the phone and via email. Delivery was excellent and we now have a piano living upstairs.”

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Posted 1 month ago

“Superb service and communication. Even when the delivery company messed up Bonners were straight onto it and got it sorted really quickly. On top of that their prices are very competitive. I really can't fault Bonners. Oh, and the piano is excellent!”

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Posted 1 month ago

“A while ago I bought the Martin DJRE Dreadnought Junior Electro Acoustic from Bonners. They had the guitar in stock and they had somewhere quiet and comfortable to try it out. It may not be a traditional Martin but, having played it for several months now, I can say without hesitation that it's a brilliant little guitar. Its very comfortable to play, I cannot fault the fit and finish and, best of all, it sounds just great. I've played it most days since bringing it home and I would not be without it. A great purchase from a great music shop. Thank you Bonners.”

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Posted 1 month ago

“I genuinely can't praise Bonners Eastbourne enough. I have recently purchased a Yamaha MODX M from them, with my Montage taken as part exchange. Everything was handled so professionally and went without a hitch from start to finish, even with me changing my mind about which MODX I wanted part way through the process. Both delivery and collection (of p/x) were prompt and made with a well respected courier. This isn't the first time I've had dealings with Bonners - I have also purchased a synth from them in the distant past. I seem to remember the service back then was just as good. Highly recommended!”

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Posted 1 month ago

Bonners Music is rated 4.9 based on 4,720 reviews