Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,639 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th August 2025

Charles Cui

Bonners Music 5 star review on 26th June 2025

Jimmy Chen

Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Although the product was good and boxed it did however lack the usb charging cable ! Which was dissapointing”

Helpful Report

Posted 3 weeks ago

“Very good, keyboard delivered in great condition and exactly what was stated.”

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Posted 3 weeks ago

“Fabulous customer service. Amanda was so knowledgeable and helpful in advising me on the best keyboard to meet my needs. Communication was great throughout and I couldn’t be happier with my Yamaha P525 digital piano. 😊”

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Posted 3 weeks ago

“Excellent customer service very responsive. Good support really appreciated Excellent product.”

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Posted 3 weeks ago

“Bonners: It's like going back thirty years. From the first tentative phone inquiry to the prompt "remote location" delivery, the service was exemplary. You "pick your horses", I chose the Kawai MP11-SE Stage Piano. At this quality/price point, it is a beautiful instrument. Throw in three years on-site warranty and it becomes more of a bargain. The sound/action brought tears to my eyes. I would happily recommend this company to both friends and family.”

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Posted 3 weeks ago

“Excellent service, excellent customer care and excellent quality panio. Would definitely buy from Bonners again.”

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Posted 3 weeks ago

“Very good Service.”

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Posted 3 weeks ago

“Responsive and fast”

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Posted 4 weeks ago

“Arrived quickly. Will be opened at Christmas”

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Posted 4 weeks ago

“Great service, was givern a voucher and all sorted by staff in the shop, no problem. Got a great variety of assesorys and great help and advice. Look forward to visit again.”

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Posted 1 month ago

“Ordered on line and order confirmed and delivered within two days. Excellent service. It would have been 5 stars but a dust cover which I ordered was not delivered at the same time as the piano”

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Posted 1 month ago

“Great service, very helpful in choosing my new. Thanks Dave French”

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Posted 1 month ago

“Good service, reasonably price and guitar set up well”

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Posted 1 month ago

“From when I ordered the piano for my daughter the service has felt attentive, personal and responsive. I have felt informed and involved every step of the way, and it felt they went the extra mile to make sure the process was as frictionless and easy as possible. 10/10”

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Posted 1 month ago

“Everything good so far 😱”

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Posted 1 month ago

“Popped into shop for advice on what to buy for my daughter, chap was really helpful, shop has a good selection, bough a keyboard delivery was fast tracked no problem thank you”

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Posted 1 month ago

“The kawai piano set, which included the seat, stand and headphones, were excellent. There was a quick response to email queries. Order was processed quickly and offered money refund if the price of my purchase reduced in the Black Friday sale. Downside- unable to choose a delivery time/ day as they used external couriers. So had to arrange someone to be home at short notice to receive. Unfortunately courier only partially delivered the order on the stated day and so that meant waiting for them to track the final parcel and re deliver, meaning I had to again arrange for someone to be home to receive it. Really happy with my purchase.”

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Posted 1 month ago

“Prompt, courteous and efficient service. That’s why I was a return customer! (And I live in Scotland…)”

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Posted 1 month ago

“Bought my Yamaha piano recently. Bonners did a price match. The purchase on line was very easy and delivery was prompt. Very happy.”

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Posted 1 month ago

“Great service and products. Thank you”

Helpful Report

Posted 1 month ago

Bonners Music is rated 4.9 based on 4,639 reviews