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Bonners Music Reviews

4.9 Rating 3,914 Reviews
100 %
of reviewers recommend Bonners Music
Company Reviews Metrics Info
4.9
Based on 3,914 reviews
Shipping & Delivery
Delivery Methods
Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 94%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.9 out of 5
Read Bonners Music Reviews
Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Val Noble
Verified Buyer
“Excellent first class service. I had a query and it was dealt with and resolved immediately. I highly recommend this company. Also, my orders were delivered to me within a couple of days, an excellent speedy service with professional knowledgeable staff.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Very helpful service, from providing pre-sale information to after-sales info about accessories. keyboard was shipped very promptley and well-packaged. many thanks”
Helpful Report
Posted 1 month ago
David Shankland
Verified Buyer
“Excellent service, highly recommended!”
Helpful Report
Posted 1 month ago
Anonymous
Verified Reviewer
“I purchased a guitar last year from Bonner’s and the service in itself was excellent but wanted to add a review to congratulate them on their after sales service. My guitar unfortunately developed a fault and Bonners were amazing in the whole returns process, had it returned to manufacturer and then in turn back to me. They keep me consistently updated on the progress and I am delighted to have my guitar back and fully working with no stress at all. Thanks to Vicki and the team!”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“All good! The Kawai CN301 was very well protected, delivered promptly, and offered at a competitive price. The colour, 'Premium Rosewood', truly feels premium. We absolutely love it – it's even better than how it appears in pictures and videos.”
Helpful Report
Posted 1 month ago
Nigel Bell
Verified Buyer
“Excellent service. Quick to respond to questions and very helpful.”
Helpful Report
Posted 1 month ago
Jon Bennett
Verified Buyer
“I have recently moved to Eastbourne and was reticent in giving up using GAK in Brighton, but having gone into the shop, met the staff, and had the freedom to sample the equipment I can safely say I have never been in a better music shop. I bought a EOB Stratocaster online, which was £150 cheaper than their counterparts and it was hand delivered the next day. Excellent service.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Delighted to find you had an accessory for my old technics keyboard. It's always worth enquiring.”
Helpful Report
Posted 1 month ago
Alex Minett
Verified Buyer
“Provider excellent advice on the phone. Order process was very smooth, delivery was quick, and the price was low. Couldn’t ask for anything more!”
Helpful Report
Posted 1 month ago
Po Yee Ko
Verified Buyer
“Good response and fast delivery.Very good services👍🏻”
Helpful Report
Posted 1 month ago
Dorothy Tarrant
Verified Buyer
“I did a lot of research online before ordering a Roland FP-10 electric piano from Bonners. I wanted to buy from a reputable company with specialist knowledge and a rtack record for good customer service. I am very pleased with the piano - it lives up to Bonners' online description. The only reason that I have not given Bonners 5 out of 5 in this review is the limited communication about actual time of delivery. I had a date, but did not know ahead of time what time of day to expect these valuable goods to show up at my door, and so had to cancel at very short notice a couple of appointments so I could be at home for the entire day. I will say that the 3 packages arrived in excellent condition and the youg van driver cheerfully helped me carry the heavy piano upstairs.”
Helpful Report
Posted 1 month ago
Andy Thomson
Verified Buyer
“I was really impressed with the customer care I received.”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Good service. I bought a guitar and made an error when ordering online and as I live locally wanted to collect. The staff in store were really helpful and sorted this out. The range of instruments is fantastic and the staff are very willing to help. I bought my first guitar here over 30 years ago when they were in Grove Road and have bought 2 more since, the last being a week ago.”
Helpful Report
Posted 1 month ago
Paul McCormick
Verified Buyer
“All good excellent experience”
Helpful Report
Posted 1 month ago
Paulina Beben
Verified Buyer
“Very good seller ,fantastic communication”
Helpful Report
Posted 1 month ago
John Anderson
Verified Buyer
“All ok with delivery! Did not expect it to be so heavy! Was not expecting to have problem putting together. I am getting on a bit!! I should have got assembly from you as well.My daughter and partener put piano on stand for me”
Helpful Report
Posted 1 month ago
Anonymous
Verified Buyer
“Good service and delivery.”
Helpful Report
Posted 1 month ago
John Wilson
Verified Buyer
“Boss IR2 Perfect”
Helpful Report
Posted 1 month ago
Derek Gibbs
Verified Buyer
“Once again Tim from Bonners was very helpful. I purchased 2 items for my XK1C. He gave his recommendations and they arrived within 4 days. Once again full marks to a great company.”
Bonners Music 5 star review on 8th March 2024
Helpful Report
Posted 1 month ago
Elizabeth Hibbert
Verified Buyer
“We had an excellent service from Bonners Music. We bought a Kawai E200 and from the advice and service in the showroom, to communication, and punctual delivery by two fantastic, friendly guys, the whole experience was brilliant. Thoroughly recommend.”
Helpful Report
Posted 1 month ago
Bonners Music is rated 4.9 based on 3,914 reviews
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