Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,639 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th August 2025

Charles Cui

Bonners Music 5 star review on 26th June 2025

Jimmy Chen

Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Put simply, there is just NO better retailer of musical instruments, certainly in the UK and probably in the whole of Europe than Bonners!! I say this as a customer of their's who has spent several thousands of pounds with them on a few occasions and will no doubt do so again!! The service, courtesy, professionalism and vast knowledge of the staff, especially Jackie and Vicki, is second to none and makes the overall buying experience something of a great privilege!! All of that said, they also offer the most competitive prices around!! Beyond superb!! I would recommend anyone thinking of buying from Bonners should do it without hesitation, you will NOT regret it!! I personally cannot thank them enough!!”

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Posted 1 month ago

“ordered a piano chair and came out very nice. arrived in two days”

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Posted 1 month ago

“Just bought a Martin guitar from bonners and I was really pleased with there help on choosing right guitar and delivery was fast and efficient. Will be buying another guitar from bonner in future.”

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Posted 1 month ago

“Bought the Modx 7+. Excellent service. Quick delivery. Very pleased overall. Definitely recommend Bonners Music”

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Posted 1 month ago

“Super customer service, delivery super fast. Would highly recommend. 5 star”

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Posted 1 month ago

“Excellent experience of buying a keyboard and speakers from Bonners. The items were competitively priced, and were delivered within a couple of days of placing the order. I also found one of their keyboard specialists to be extremely helpful (and knowledgeable) when I contacted him with a query, and I felt he was genuinely keen to advise me.”

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Posted 1 month ago

“Absolutely superb service. Neil supported with selecting the right stage piano for my son. Let him try them all out, total patience and expertise. Brilliant …. Highly recommended. Great to have a superb piano store so close. Well done Bonners.”

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Posted 1 month ago

“I am delighted with my new Kawai digital piano and the person on the phone at Bonners was very helpful and efficient. However there was an issue with the delivery. It came almost 3 hours late with no prior warning. And all the components of the piano were in one giant, heavy, awkward to handle box. The 2 slight delivery men had no hydraulic lift on the tailgate and no trolly and dropped it on its corner on the road (it was not damaged luckily). They could barely manhandle it down our drive. I have left feedback with D Ex. Perhaps Kawai need to package it differently?”

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Posted 1 month ago

“Quick delivery with good tracking. Best deal around (with true availability) at the time. Thanks guys”

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Posted 1 month ago

“Delighted with the service and lovely second hand Stratocaster I have previously purchased a Gibson acoustic great guitar no problems thanks Thomas”

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Posted 1 month ago

“Excellent service. Delivery men were most helpful.”

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Posted 1 month ago

“This was my first order from Bonners Music. I was surprised to get a personal phone call thanking me for the order and discussing my requirements for the setup of my new Rickenbacker. It arrived beautifully set up and with my chosen guage and brand of strings. Fabulous guitar and great service! Thank you Bonners.👍”

Bonners Music 5 star review on 14th November 2025

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Posted 1 month ago

“Very quick and efficient service”

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Posted 1 month ago

“Fantastic service, I had an issue with my order but it was handled perfectly by Vicki, their customer service is excellent and would highly recommend them. I'll definitely buy from Bonners Music again. As for my purchase, the Piano(Kawai ES-60) is absolutely amazing, great price, perfectly packaged and was dispatched quickly, thank you!”

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Posted 1 month ago

“Many thanks to Neil and Carl at the Newcastle store. I am extremely happy with my purchase and the courtesy extended to us. We received excellent advice and their enthusiasm for music made our visit all the more pleasurable. The delivery team were highly experienced and very helpful.”

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Posted 1 month ago

“Staff were very helpful keyboard delivered on time, no hassles whatsoever.”

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Posted 1 month ago

“Very efficient! Hotline staff are very helpful and polite 👍🏽 Delivery arrangements is over my expectation!”

Bonners Music 5 star review on 12th November 2025

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Posted 1 month ago

“The items I wanted to buy were reasonably priced and there were purchasing options that helped greatly. Any queries I had were responsed to via email and delivery was satisfactory too. All in all, a very good shopping experience. Thank you.”

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Posted 1 month ago

“Website was informative, shipping was prompt after ordering and happy with product”

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Posted 1 month ago

“The service provided by Bonners was exactly what I wanted. Equipment was available and arrived through a reliable carrier. Perfect.”

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Posted 1 month ago

Bonners Music is rated 4.9 based on 4,639 reviews