Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,650 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,650 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th August 2025

Charles Cui

Bonners Music 5 star review on 26th June 2025

Jimmy Chen

Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, was givern a voucher and all sorted by staff in the shop, no problem. Got a great variety of assesorys and great help and advice. Look forward to visit again.”

Helpful Report

Posted 1 month ago

“Ordered on line and order confirmed and delivered within two days. Excellent service. It would have been 5 stars but a dust cover which I ordered was not delivered at the same time as the piano”

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Posted 1 month ago

“Great service, very helpful in choosing my new. Thanks Dave French”

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Posted 1 month ago

“Good service, reasonably price and guitar set up well”

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Posted 1 month ago

“From when I ordered the piano for my daughter the service has felt attentive, personal and responsive. I have felt informed and involved every step of the way, and it felt they went the extra mile to make sure the process was as frictionless and easy as possible. 10/10”

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Posted 1 month ago

“Everything good so far 😱”

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Posted 1 month ago

“Popped into shop for advice on what to buy for my daughter, chap was really helpful, shop has a good selection, bough a keyboard delivery was fast tracked no problem thank you”

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Posted 1 month ago

“The kawai piano set, which included the seat, stand and headphones, were excellent. There was a quick response to email queries. Order was processed quickly and offered money refund if the price of my purchase reduced in the Black Friday sale. Downside- unable to choose a delivery time/ day as they used external couriers. So had to arrange someone to be home at short notice to receive. Unfortunately courier only partially delivered the order on the stated day and so that meant waiting for them to track the final parcel and re deliver, meaning I had to again arrange for someone to be home to receive it. Really happy with my purchase.”

Helpful Report

Posted 1 month ago

“Prompt, courteous and efficient service. That’s why I was a return customer! (And I live in Scotland…)”

Helpful Report

Posted 1 month ago

“Bought my Yamaha piano recently. Bonners did a price match. The purchase on line was very easy and delivery was prompt. Very happy.”

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Posted 1 month ago

“Great service and products. Thank you”

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Posted 1 month ago

“Put simply, there is just NO better retailer of musical instruments, certainly in the UK and probably in the whole of Europe than Bonners!! I say this as a customer of their's who has spent several thousands of pounds with them on a few occasions and will no doubt do so again!! The service, courtesy, professionalism and vast knowledge of the staff, especially Jackie and Vicki, is second to none and makes the overall buying experience something of a great privilege!! All of that said, they also offer the most competitive prices around!! Beyond superb!! I would recommend anyone thinking of buying from Bonners should do it without hesitation, you will NOT regret it!! I personally cannot thank them enough!!”

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Posted 1 month ago

“ordered a piano chair and came out very nice. arrived in two days”

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Posted 1 month ago

“Just bought a Martin guitar from bonners and I was really pleased with there help on choosing right guitar and delivery was fast and efficient. Will be buying another guitar from bonner in future.”

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Posted 1 month ago

“Bought the Modx 7+. Excellent service. Quick delivery. Very pleased overall. Definitely recommend Bonners Music”

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Posted 1 month ago

“Super customer service, delivery super fast. Would highly recommend. 5 star”

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Posted 1 month ago

“Excellent experience of buying a keyboard and speakers from Bonners. The items were competitively priced, and were delivered within a couple of days of placing the order. I also found one of their keyboard specialists to be extremely helpful (and knowledgeable) when I contacted him with a query, and I felt he was genuinely keen to advise me.”

Helpful Report

Posted 1 month ago

“Absolutely superb service. Neil supported with selecting the right stage piano for my son. Let him try them all out, total patience and expertise. Brilliant …. Highly recommended. Great to have a superb piano store so close. Well done Bonners.”

Helpful Report

Posted 1 month ago

“I am delighted with my new Kawai digital piano and the person on the phone at Bonners was very helpful and efficient. However there was an issue with the delivery. It came almost 3 hours late with no prior warning. And all the components of the piano were in one giant, heavy, awkward to handle box. The 2 slight delivery men had no hydraulic lift on the tailgate and no trolly and dropped it on its corner on the road (it was not damaged luckily). They could barely manhandle it down our drive. I have left feedback with D Ex. Perhaps Kawai need to package it differently?”

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Posted 1 month ago

“Quick delivery with good tracking. Best deal around (with true availability) at the time. Thanks guys”

Helpful Report

Posted 1 month ago

Bonners Music is rated 4.9 based on 4,650 reviews