Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,639 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,639 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th August 2025

Charles Cui

Bonners Music 5 star review on 26th June 2025

Jimmy Chen

Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect thank you!”

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Posted 1 year ago

“Really good retailer”

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Posted 1 year ago

“Fantastic service and brilliant products. Really pleased with my purchase and would highly recommend.”

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Posted 1 year ago

“I recently purchased a Kawai KDP 120, which I have to say I am over the moon with, I don't know how they do them at the price, it is the best digital piano I have ever played, and the service from Bonners was excellent, it was straightforward to purchase online they kept me updated on delivery by email, it arrived very quickly and efficiently no problems at all. David from Romford.”

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Posted 1 year ago

“My items were delivered quickly and in excellent condition. I would happily recommend Bonners to anyone looking for an instrument. Thanks 😊👍”

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Posted 1 year ago

“I purchased a piano from this store just under two years ago, and the experience was excellent from start to finish. The dispatch and setup were seamless and I was very happy with my purchase. Recently, my piano stopped working, so I reached out to the store, explaining what I thought the issue might be. They were incredibly responsive and shipped out a replacement part within a couple of days, allowing me to get the piano up and running again for my children. Their customer service was outstanding, and I highly recommend this company! Thank you Amanda and team.”

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Posted 1 year ago

“Truly outstanding service from Bonners Reigate showroom who gave my son all the time he needed to try different pianos (including acoustic grands which was not what we were actually shopping for but was a lot of fun for my son!). David Burt went above and beyond in liaising with Bonners' specialist delivery company who, in spite of our tricky staircase, were able to deliver and install a Kawai NV10s on the first floor of our house. All round great buying experience. Would definitely look to Bonners in future if we ever have space for an acoustic grand!”

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Posted 1 year ago

“All good, very quick delivery.”

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Posted 1 year ago

“Ordering was simple and easy with helpful communication followed by safe delivery of my order”

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Posted 1 year ago

“Perfect service! Great prices, fast, safe delivery. Excellent item! Would highly recommend and definitely use again.”

Bonners Music 5 star review on 2nd October 2024

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Posted 1 year ago

“Arrived on time and best condition on second hand item”

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Posted 1 year ago

“Excellent service. Quick delivery. Nice guitar 🎸 Great price. Thanks”

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Posted 1 year ago

“Great to be able to phone up and speak to someone knowledgeable about the different piano options I was looking at”

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Posted 1 year ago

“The delivery was fast and safe. Product is as described.”

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Posted 1 year ago

“Very pleased with the piano and the service that was provided. Thank you.”

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Posted 1 year ago

“I must say, that we have had a very good experience with everybody we have dealt with at Bonners – I wanted to say thankyou, as unfortunately, I usually find myself having to write to most companies to moan about something these days! – Well done! Tony”

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Posted 1 year ago

“I desperately wanted to buy a digital piano but, owing to the fact that I was unable to get to a shop to try them out, I had to do my homework online. I loved the Bonners site and duly made my choice from there. I then rang to ask someone to talk me through my purchase, and was given some helpful advice by David Burt. My piano was delivered and assembled in an upstairs room by Chris and Tómaš, who were brilliant. They were friendly and efficient (and had a great sense of humour to boot!). I can’t recommend Bonners highly enough, the service was amazing. Oh, and the piano is fantastic too!”

Helpful Report

Posted 1 year ago

“I cannot thank the staff of Bonners enough for the excellent service they provided over my recent purchase. From my initial phone call to Dan for details to the update from Jacqui and delivery from Peter they went above and beyond including making a 650 mile round trip to deliver the goods. As a music teacher for thirty four years I have never dealt with a company as professional and caring as Bonners. Ten out of ten and one for neatness! Thank you so much.”

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Posted 1 year ago

“Excellent service. I bought a guitar and it was delivered within 24 hours. Great price too. Friendly staff Looking forward to future purchases.”

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Posted 1 year ago

“My experience purchasing the Boss FZ-1W with Bonners Music has been nothing short of exceptional! Jackie attended to all my concerns prior and post purchase, ensuring that the product was delivered on time to my location during my short stay in London. The pedal worked flawlessly and as I anticipated it. It went straight into my pedalboard! 5/5 would purchase again with Bonners Music!”

Bonners Music 5 star review on 23rd September 2024

Helpful Report

Posted 1 year ago

Bonners Music is rated 4.9 based on 4,639 reviews