Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,922 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,922 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 20th August 2026

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“When I ordered the Clavinovah I arranged for it to be delivered to Vinehall School on Wednesday 2 September. However, this did not happen and an email from one of the team said they couldn't remember what the arrangement was! I then arranged for the instrument to be delivered at 12.00 pm on Friday 4 September. It arrived at 10.00 am. I was not available at this time so the instrument was set up and left for me to check. Had the delivery been at the time agreed, I would have been able to ask questions, etc, etc. and would have been available. Instead, I had to ask our maintenance men to supervise!”

Helpful Report

Posted 11 years ago

Hello Sue, We are so sorry for the confusion regarding the delivery of your new piano. The situation arose because the delivery had been booked quite a long time in advance - before your summer break - and our internal delivery booking system couldn't actually accept a date that far ahead. Your situation has now alerted us to this issue and we have now implemented a new system which means this cannot happen again. I am so sorry that it took a mistake with your order and a bad review to make us aware of the issue. With regards to the further inconvenience on the day of the delivery, I am so sorry - the delivery team were genuinely trying to compensate for the initial error and thought you would be pleased that the instrument arrived earlier in the day. Obviously this wasn't the case and caused you further annoyance! I am really very sorry about this and quite understand your frustration. I do hope you and your pupils enjoy the new instrument - if you need any help using it or have any questions about it at all, please do get in touch with us here in the piano department on 01323 636140 and we will do everything we can to assist you. Sincere apologies again, Amanda Amanda Jones Bonners Ltd

Posted 11 years ago

“The staff at Bonners were very helpful - They made the purchase of my Yamaha Piano simple and easy. The piano was received and set up by friendly delivery staff. Overall, I am very pleased with the service I received.”

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Posted 11 years ago

“Excellent service, would certainly use again”

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Posted 11 years ago

“I received helpful advice, enabling me to clarify the scope and type of amp appropriate to my current needs. The VOX Valvetronic is very satisfactory.”

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Posted 11 years ago

“The yamaha is my second guitar and I can't put it down great value for money and a great sound. The service inside the store was excellent I was given done good advice.”

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Posted 11 years ago

“excellent advice and fast service.”

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Posted 11 years ago

“After shopping around, Bonners was easily the best value package. All communication with the staff was useful and helpful. A missing nut was sent to me straight away, even though I later found it in one of the boxes. I also purchased a drum stick holder after seeing a cheaper one in GAK. This cheaper price was matched”

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Posted 11 years ago

“Very helpful and excellent service. Good value. Would use again.”

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Posted 11 years ago

“Absolutely 1st class service around. Bonners you are the best. Thank you”

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Posted 11 years ago

“Very good company to deal with .communication excellent. phoned back promptly when they said. Not all companies will do a part exchange easily. Delivery first class. Many thanks.....”

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Posted 11 years ago

“Fast delivery and friendly installation. Perfect service. Very happy with my instrument.”

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Posted 11 years ago

“I was very happy with the salesman who helped me buy my keyboard. He was very helpful. The keyboard is excellent and I am enjoying it very much.”

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Posted 11 years ago

“I have bought two top end keyboards from Bonners. I have been happy with their professionalism, and speedy service. Cannot say enough about them”

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Posted 11 years ago

“Great to see there is still good old fashioned service with staff who really know the business they are in. Don't hesitate to visit the shop, a great experience. Malcolm Jeffries”

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Posted 11 years ago

“Excellent customer support and very prompt delivery. Good experience all round.”

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Posted 11 years ago

“I was looking to trade in my old piano for a new one. So few piano dealers offer this service but Bonners gave me a competitive price. Their showroom is great and gave me an opportunity to try out the new one. Delivery happened a few days later and i couldn't be happier with it. Overall Bonners provide a friendly, helpful and knowledgeable service at a good price.”

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Posted 11 years ago

“This is the second purchase I have made from Bonner's and on both occasions things have gone very well. Knowledge and service of the staff is first rate. A pleasure to to business with - thank you.”

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Posted 11 years ago

“The telephone service and advice was very informative and helpful. Great advice on which model to buy from very knowledgeable assistant. Can't fault the service from the store and the delivery team was ace. Informed me of their progress and expected arrival. Assembled and tested the piano. They were courteous and very helpful. Can't fault them. And most importantly the piano is a pleasure to play. Great experience and i would thoroughly recommend Bonners.”

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Posted 11 years ago

“Assistant informative and helpful. Got us the right kit to do the job Thank you”

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Posted 11 years ago

“Your service was great. Had problems with the delivery as they didn't bother knocking so had to go 4 miles to pick up”

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Posted 11 years ago

Bonners Music is rated 4.9 based on 4,922 reviews