Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,353 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,353 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 22nd April 2025

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very helpful staff. All ordered items have arrived quickly and very well packaged.”

Helpful Report

Posted 1 year ago

“Firstly, the guitar is amazing!! Love it! The service was fantastic. The guitar was set up and packaged wonderfully. I also received a call before delivery. I will definitely look to buy from Bonners again in the future.”

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Posted 1 year ago

“Extremely helpful and kind. Absolutely Excellent service. Informed by email every step. Fast delivery. No delivery charge for us which was a deal breaker. Others were charging as much as over £300 for delivery for the same digital piano. No hesitation to recommend.”

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Posted 1 year ago

“Excellent customer service”

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Posted 1 year ago

“Excellent service”

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Posted 1 year ago

“Here’s a thing! As a teenager I use to work in a music shop thinking I knew it all when knowing nothing. Some forty years later I find most music shops full of kids like me – not Bonners… knowledgeable, relatable, friendly and very useful in advising muso’s like me who have been out of the scene for decades (having kids and paying a mortgage) only to return to find tech. has moved on since my days of learning a lick using needle on vinyl…”

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Posted 1 year ago

“Lovely people and amazing customer service when I had a problem”

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Posted 1 year ago

“Very Professional and helpful.”

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Posted 1 year ago

“It was quick and easy to find what I was looking for on Bonners website, at a very competitive price and postage was free! Once ordered, I was kept informed about my order which was quickly dispatched and received. I would definitely use Bonners Music again and would highly recommend them as a source for your musical needs.”

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Posted 1 year ago

“A lovely product. Just a couple of bolts (provided) to secure the legs. I struggled a bit initially with altering the height due to stiffness but that resolved with a touch of Vaseline. Looks amazing quality for the price.”

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Posted 1 year ago

“I bought my first upright digital piano from Bonners – a mid-price Kawai. There were resonance issue and Bonners MD, Tony White, drove over and replaced the upper section of the piano to resolve the problem. This, for me, set the bar for Bonners. Six weeks ago I bought a new Roland GP6 digital grand piano from Bonners, and now, fully acquainted with the instrument I can say that I’m delighted with it. Musically, the piano is superb and as an elegant piece of furniture it adds a certain cache to my lounge. Rather than have complex menus to navigate on an LCD screen, there are an array of buttons that enable settings to be made swiftly and intuitively – and stored. Yes, there is a small LCD screen, but this facilitates simplified minor adjustments. Unlike the big Internet musical instrument box-movers, Bonners has a significant terrestrial presence and a long and successful trading history to go with this. Purchasing was an enjoyable experience with every angle covered, end to end. Communication was excellent with informative and articulate replies to my queries. Highly recommended.”

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Posted 1 year ago

“Excellent service very pleased with the piano 😊”

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Posted 1 year ago

“Keyboard was delivered quickly and safely and was as described”

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Posted 1 year ago

“If I’m honest it was good customer service but nothing special. The advertised headphones for a white piano shown in white weren’t available and the delivery arrangements were a challenge. The piano itself is lovely and is perfect for what I needed.”

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Posted 1 year ago

“The goods i ordered were delivered quickly,well packed and on time”

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Posted 1 year ago

“Bought an electric guitar pack including amp, best price online and really happy with the equipment and delivery time. Would definitely use Bonners again.”

Bonners Music 5 star review on 11th May 2023

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Posted 1 year ago

“Personal and efficient customer service on phone queries. Professional in advice on model and delivery. Delivery and assembly team was excellent! Thanks!”

Bonners Music 5 star review on 10th May 2023

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Posted 1 year ago

“Recently purchased a Yamaha Clavinova from Bonners. It was a faultless transaction and the delivery team were friendly and helpful. Excellent service.”

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Posted 1 year ago

“Swift service, great communication and equally swift resolution to an issue I had.”

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Posted 1 year ago

“Great telephone support when I phoned late one Friday afternoon.”

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Posted 1 year ago

Bonners Music is rated 4.9 based on 4,353 reviews