Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,641 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th August 2025

Charles Cui

Bonners Music 5 star review on 26th June 2025

Jimmy Chen

Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The staff could not have been more helpful. easy to interacte with and helpful all the way. The piano arrive bang on time and was everything I hoped for and just what I needed to take me a little further along on the music journey,”

Helpful Report

Posted 1 year ago

“I had a delightful experience purchasing my piano from Bonners. The staff were really helpful and knowledgeable and everything was very easy from purchase to delivery. The delivery team were excellent and very carefully installed our new piano and took away our old one. I cannot recommend them enough.”

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Posted 1 year ago

“Very polite administration and efficient, very pleased with the high quality of the Kawai MP7SE 7E”

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Posted 1 year ago

“Quick service, no issues with delivery. Great value for money”

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Posted 1 year ago

“Really good contact”

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Posted 1 year ago

“Excellent, fast delivery and great price. Thanks.”

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Posted 1 year ago

“I purchased a lubricant for my Hammond organ from Bonners Music. This product has to be sent from the USA. This takes quite a time but Bonners kept me informed with expected delivery time and the item arrived at exactly the time quoted . The service I received from Bonners was excellent and I would highly recommend them.”

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Posted 1 year ago

“The staff at Bonners are the most helpful you can find anywhere.”

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Posted 1 year ago

“A good company. I ordered a great product, everything to do with the purchase was well communicated and happened exactly as explained. Would recommend. 👍”

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Posted 1 year ago

“Digital piano, stool and headphones arrived on time and in perfect condition. Assembly is a job for two people but is not complicated.”

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Posted 1 year ago

“OK so it wasn't a musical instrument but two accessories purchased for my Hammond keyboard which I previously did buy from Bonners. This time I purchased a keyboard carry case and cover. The order process was straighforward and the items arrived very soon after. The case, which was well packed in a sturdy cardboard box and not folded, is well padded and the exact size for my keyboard. This should offer lots of protection when in transit. Also, colour co-ordinated with the keyboard, i.e black and British Racing Green.”

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Posted 1 year ago

“perfect service thank you”

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Posted 1 year ago

“Ordered a replacement piano stool. Arrived very quickly and efficiently and assembled easily. Bought over the internet so no interaction with staff apart from above.”

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Posted 1 year ago

“Castors arrived promptly and were simple to fix to the electric piano - they are working very well enabling quick and simple movement out of the way when not needed in a Church location.”

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Posted 1 year ago

“Professional & reliable service from Bonners on a recent purchase & helpful when answering questions beforehand. Postage was quick & item well packed. Wouldn't hesitate to buy from them again.”

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Posted 1 year ago

“Superb service from start to finish. Very happy with the product. Highly recommended.”

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Posted 1 year ago

“Unbelievable customer service. I was making a big purchase and the levels of support were beyond anything that I have ever experienced with a music store. Thanks to Amanda and the staff at the Reigate branch. I am delighted with my purchase and delighted with my first experience with Bonners Music”

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Posted 1 year ago

“I'm very pleased with my new piano,the service was excellent.”

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Posted 1 year ago

“Bonners' websire is very clear and helpful, including some useful videos showing keyboards in action. I ordered a keyboard plus three smaller items, and all arrived within two days.”

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Posted 1 year ago

“Exactly what I ordered. Fast delivery, even over the Christmas period”

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Posted 1 year ago

Bonners Music is rated 4.9 based on 4,641 reviews