Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,641 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th August 2025

Charles Cui

Bonners Music 5 star review on 26th June 2025

Jimmy Chen

Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Good communication, delivery at agreed delayed date”

Helpful Report

Posted 2 years ago

“Prompt service”

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Posted 2 years ago

“Phenomenal sales service and advice, had all the time i needed to answer my daft questions and then the piano arrived within 2 days in perfect condition. First class service.”

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Posted 2 years ago

“Excellent communication and product well packaged and shipped quickly, would recommend.”

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Posted 2 years ago

“Quick and easy online shopping and the guitar was set up perfectly for straight out the box”

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Posted 2 years ago

“Great service, had a few problems with the delivery but one call to Bonners and they went out of their way to make sure the delivery was rearranged.”

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Posted 2 years ago

“Arrived quickly, well packaged and at a very good price.”

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Posted 2 years ago

“I just missed out on the Black Friday deal so contacted Bonners and they kindly offered me the piano at the Black Friday price.”

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Posted 2 years ago

“Another quality product delivered on time. Not a lot more to add. A totally professional and knowledgeable company. Helpful and reassuring.”

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Posted 2 years ago

“I had an extremely positive experience with Bonners and they would be my go-to company of choice for purchasing stage pianos. They gave me limitless opportunities to try different models, over a long period, and this helped me make the right decision for my particular situation, which had quite specific needs. Staff were welcoming and well-informed, and they listened to and responded to my specific requirements. I never felt pressurised or rushed. Goods were delivered exactly per the timescale quoted, in the sort of reliable condition that meant I could use the piano for a professional job on the same day as acquiring it. Tim and Toby at Milton Keynes excelled in personal and kindly service. Telephone support to their national number prompted the same personal help and gave the impression of a company where staff across different departments knew each other as people, not just names, and worked in sync.”

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Posted 2 years ago

“Fantastic service! The lady I spoke to was completely on the ball and immediately took me to exactly what I was looking for on the website. Lovely demeanour too. Competitive prices and very fast, free delivery. I thoroughly recommend Bonners.”

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Posted 2 years ago

“Excellent price excellent service, thank you.”

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Posted 2 years ago

“I spoke to Amanda at Bonner Music in Eastbourne. She was excellent in looking after me throughout my purchase. Bonner Music stores are brilliant as they can’t do enough to help you with musical instruments. My purchase of the new Yamaha Genos2 was a breeze.. now playing it, and wow what a machine it is. I would recommend Bonners Music to anyone. Thank you Bonners.”

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Posted 2 years ago

“Excellent product. Excellent service.”

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Posted 2 years ago

“Always first class service from Bonners”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Absolutely brilliant company, staff were so helpful. Being able to order my guitar and for it to come set up was just brilliant.”

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Posted 2 years ago

“Guitar came on expected date, checked all settings which were spot on, absolutely brilliant. Would use again for my Guitar equipment”

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Posted 2 years ago

“Extensive stock availability, efficient and speedy delivery”

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Posted 2 years ago

“I have got a Roland LX 705 from Bonners. The entire purchasing experience was smooth and easy. I emailed them to clarify a few details about the package and delivery options before making a decision, and their responses were quick and helpful. Since my apartment building lacks a lift, delivery posed a challenge. I'm pleased they offered to deliver the piano with their own delivery people. Communication during the delivery process was easy, and they were very helpful when bringing the piano up to my apartment.”

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Posted 2 years ago

Bonners Music is rated 4.9 based on 4,641 reviews