Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,354 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 22nd April 2025

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service before, during, and after ordering online. Sent me pictures and answered some questions on the particular guitar I was looking at, quick and easy ordering and sending, and then really responsive and helpful when I had a delivery issue (nothing to do with Bonners). Brilliant playing and looking guitar.”

Bonners Music 5 star review on 26th April 2023

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Posted 2 years ago

“Brilliant service and knowledgeable, friendly staff. Was an absolute pleasure working with Toby at the Milton Keynes store!”

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Posted 2 years ago

“Excellent service, the goods I ordered were not in stock at the time but I was advised as soon as they were and contacted to confirm a delivery date and goods arrived as agreed.”

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Posted 2 years ago

“Great experience. Bonners got in touch straight away. The delivery went well and the piano is awesome.”

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Posted 2 years ago

“Excellent customer service. I recently had a problem with something I ordered, I needed it for a gig at really short notice. I phoned the store and Bonners kindly arranged for me to borrow a replacement item while waiting for stock. Will definitely be using Bonners more in future.”

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Posted 2 years ago

“Great value and excellent communication throughout. There was a small issue with the delivery but when I called Bonners they were able to resolve it quickly and reassuringly.”

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Posted 2 years ago

“The Staff at Bonners were extremely helpful and provided all the information I asked for in a very friendly way. I thank them for it.”

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Posted 2 years ago

“Ordered a casio AP470 Digital piano Monday night about 2205 it was delivered Wednesday about 10am superb service, lovely people to speak with and the Casio is a dream !!!”

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Posted 2 years ago

“Good communication. First class service. Quick delivery.”

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Posted 2 years ago

“Great customer service.”

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Posted 2 years ago

“Excellent service, good price and great personal communication to keep me updated on delivery. Very happy with my keyboard and the service. Would certainly use Bonners in the future and recommend”

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Posted 2 years ago

“Excellent service , arrived on time and well packaged . Would use again”

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Posted 2 years ago

“With online product information videos, knowledgeable staff answering phone queries, and advice offered to gain the best setup (as well as speedy delivery service) to enable the music playing to get started, we have a very happy musician in the house thanks to Bonners Music.”

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Posted 2 years ago

“Ordered online an electric piano Kawai! Delivered on time, great condition! Highly recommend will use it again!”

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Posted 2 years ago

“Really prompt delivery, called me right away to confirm and arrange a date. My only issue is that they charge extra for certain deliveries - I got free delivery which was door stop drop. They charge for delivery if it's to a room and charge for delivery to a room and building etc. The last is fair enough but I think for a piano, delivering it to the room shouldn't be extra. Luckily FedEx did help me with it up my stairs to my flat and to my door/hallway. Really great quality equipment and best price I found :)”

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Posted 2 years ago

“We are very pleased that paino was delivered on time. Special thank you to your staff Tim's quick response and fixing the delivery after the date was messed up by the third party delivery company.”

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Posted 2 years ago

“Great service, excellent advice. These guys really know their subject. Highly recommended.”

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Posted 2 years ago

“Highly professional music shop, staff are very helpful and customer service is excellent. Definately worth dealing with a reputable company.”

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Posted 2 years ago

“IFinally received (no fault of Bonners) my new Leslie 122H . It was delivered by very polite and friendly staff who handled the package with due care and attention, I must say that this Leslie is by far the best of all the previous ones I have owned in terms of appearance,design and performance.”

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Posted 2 years ago

“Great for problem free transactions. I spoke to a friendly, knowledgeable, professional and the purchase was made swiftly with no fuss. The bass arrived when I asked and was well packaged. Recommended-”

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Posted 2 years ago

Bonners Music is rated 4.9 based on 4,354 reviews