Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,641 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 17th August 2025

Charles Cui

Bonners Music 5 star review on 26th June 2025

Jimmy Chen

Bonners Music 5 star review on 20th May 2025

Marcus Rennie

Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

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“Excellent service”

Helpful Report

Posted 2 years ago

“Very Helpful with the purchases and easy to get through to customer care .”

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Posted 2 years ago

“Very prompt reply and delivery. Kept informed throughout the buying experience. Item was packaged well and delivered when expected.”

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Posted 2 years ago

“Excellent all round. Were able to deliver in short timescale. Professional, knowledgeable, helpful & friendly. Would recommend.”

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Posted 2 years ago

“Fantastic content on their website which helped us choose the right piano for us. The price is competitive and the delivery service was first rate. Well done Bonners!”

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Posted 2 years ago

“Very helpful and efficient”

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Posted 2 years ago

“Absolutely fantastic . Such a quick and efficient service . Thanks so much . Thrilled with the keyboard and your communication and quick delivery . Superb”

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Posted 2 years ago

“Excellent service from Bonners. Spoilt by the fact they used Royal Mail first class delivery which took ten days to arrive even though my order was despatched the day after I ordered it.”

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Posted 2 years ago

“Really good service - helped with advice when needed and free next day delivery with time slot provided. Would definitely recommend.”

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Posted 2 years ago

“arrived very soon after purchase. thank you!”

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Posted 2 years ago

“Customer service is a 5 Star. Very lovely and helpful people to talk to (Amanda, Tom and Vicki). They price matched and gave me a very good price for the piano. Delivery was good and on time. I will definitely come back for any future musical needs/ purchases. Thank you for making this transaction go so smoothly.”

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Posted 2 years ago

“Ordered a Gibson Les Paul guitar - but didn't want it delivered to my home as it's a gift for someone in the family. Helpfully agreed to send it to their Milton Keynes Piano store so I could collect it there, which I did. Delivery was fast and the recipient is over the moon with the instrument (he's wanted one since he was 13 about 20 years ago). Easy ordering via the website - great price - excellent service. What's not to like?!”

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Posted 2 years ago

“Strings ordered and delivered promptly. Great service.”

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Posted 2 years ago

“Great price and fast delivery of a new piano”

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Posted 2 years ago

“I received really helpful advice before I decided on what to buy, and the instrument was with me within a couple of days of the purchase. Very happy with the overall service, especially this close to Christmas.”

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Posted 2 years ago

“Excellent company. Very informative and helpful when advising customers on instrument specifications. Also excellent telephone manner and customer service. They shipped my piano immediately which I received the next day. Excellent service from start to finish. Thank you.”

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Posted 2 years ago

“High praise to Amanda - she treated me professionally and with understanding. I am grateful for her help and will certainly make Bonners my first choice in future.”

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Posted 2 years ago

“Recently purchased a KORG PA5X Pro - I had a wonderful visit to Eastbourne Bonners Music Shop. The entire experience, from the moment I walked in, was fantastic. The staff was friendly and efficient, and Jackie was not only knowledgeable but also took the time to address all my questions and concerns. I can't speak highly enough of Bonners Music, their staff is not only friendly but also highly skilled. I was completely impressed with their professionalism and customer service. Pricing is fair and transparent - definitely value for money. The entire team at Eastbourne Shop displayed a high level of professionalism. I highly recommend Bonners Music for their excellent service.”

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Posted 2 years ago

“Great service, the item arrived quickly via tracked courier.”

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Posted 2 years ago

“The team were great going to great lengths to help me get a gift voucher. There was a problem with the website but they found a way for me to be able to complete the transaction.”

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Posted 2 years ago

Bonners Music is rated 4.9 based on 4,641 reviews