Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,347 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,347 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 22nd April 2025

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was recommended Bonners by a colleague who has previously received excellent sales service and post sales support on previous purchases. We ordered a Nord Piano 5 which was couriered within a couple of working days. Everything went as smoothly as could be expected, clear comms and the option to track the shipment. All in all, a painfree experience.”

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Posted 10 months ago

“I visited Bonners in Eastbourne as I was thinking of buying a Yamaha YPD 145. The showroom is excellent with many pianos on display. Tom was very knowledgeable and explained the comparisons with other models. Very helpful and polite and knows how to play the piano. A few days later I ordered one online. It arrived well packaged and within two days. I've yet to assemble it but the service by Bonners has been excellent. Thank you.”

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Posted 10 months ago

“Emma was very helpful when I purchased my Hammond and Leslie speaker and answered my questions very quickly. Great service!”

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Posted 10 months ago

“I purchased Fender Bass Guitar from Bonners. The process was very straight forward. The item arrived very quickly. It was well packed. I was informed of the delivery process throughout. Overall, it was a great experience. I would highly recommend Bonners to anyone wishing to purchase their musical instrument”

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Posted 10 months ago

“The Metronome and the Capo, were sent and delivered in a quick and professional way, than you Bonners Music.”

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Posted 10 months ago

“I was very pleased on the depth of knowledge of the staff and was more than happy with the advice on purchase”

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Posted 11 months ago

“Great service from Bonner's Music. Bass guitar deliverd very quickly and was very well packed. I am very impressed. Highly recommended seller. AAAAA +++++”

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Posted 11 months ago

“Very quick delivery and communication, solid unit - many thanks!”

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Posted 11 months ago

“Superb customer service. Very generous with their time and no hard sell. I would recommend them purely on their interactions with me alone. The price was very competitive too”

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Posted 11 months ago

“Very helpful staff , when I called I got straight through and spoke to a sales person. Delivery was on time and fine My only wish is for delivery to have a sat/sun option”

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Posted 11 months ago

“Top quality service , my piano went missing courtesy of TNT parcel company . Bonners quickly responded and the piano was delivered the next day . Thanks to Emma .”

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Posted 11 months ago

“Good price, quick delivery, staff very nice, can't complain!”

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Posted 11 months ago

“Always professional and items always arrive on time. Excellent service AA**”

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Posted 11 months ago

“Hii very straightforward once I decided which piani to buy, great choice, all look amazing. Kept in the loop about delivery and guys who delivered were happy and helpful. The rest is up to me. Many thanks”

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Posted 11 months ago

“I wouldn't normally buy a guitar on-line, but Bonners seem to have a number of safeguards. (I could have returned the guitar) and the price was very competetive. Communication from Bonners was good and timely, and the guitar arrived exactly on time and well packed. Based on this experience I would buy from Bonners again”

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Posted 11 months ago

“Very helpful on the phone.Confirmation of order immediate by email. Goods arrived on time as promised and perfect. The place to go!”

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Posted 11 months ago

“Very helpful and efficient”

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Posted 11 months ago

“Bonners was helpful with advice about the right piano for an eight year old who has been learning for a year. The price of their package of keyboard with accessories was very competitive. They were happy to make adjustments when I changed from wanting the package to be delivered to asking if my son in law could collect it.”

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Posted 11 months ago

“Bonners music has provided an excellent service and I am totally happy with their process from initial enquiry to actually having the product set up and working. There was no shame in contacting them if I had a problem or a query regarding my order or regarding the item. I will be making purchases from this music store again. I would totally recommend them for their competency and their professional attitude and caring attitude to customers.”

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Posted 11 months ago

“Excellent professional service, great communication.”

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Posted 11 months ago

Bonners Music is rated 4.9 based on 4,347 reviews