Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,907 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,907 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	96%
Accurate And Undamaged Orders	96%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

Write Your review

Tell us how Bonners Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonners Music 5 star review on 20th August 2026

174

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely people and amazing customer service when I had a problem”

Helpful Report

Posted 3 years ago

“Very Professional and helpful.”

Helpful Report

Posted 3 years ago

“It was quick and easy to find what I was looking for on Bonners website, at a very competitive price and postage was free! Once ordered, I was kept informed about my order which was quickly dispatched and received. I would definitely use Bonners Music again and would highly recommend them as a source for your musical needs.”

Helpful Report

Posted 3 years ago

“A lovely product. Just a couple of bolts (provided) to secure the legs. I struggled a bit initially with altering the height due to stiffness but that resolved with a touch of Vaseline. Looks amazing quality for the price.”

Helpful Report

Posted 3 years ago

“I bought my first upright digital piano from Bonners – a mid-price Kawai. There were resonance issue and Bonners MD, Tony White, drove over and replaced the upper section of the piano to resolve the problem. This, for me, set the bar for Bonners. Six weeks ago I bought a new Roland GP6 digital grand piano from Bonners, and now, fully acquainted with the instrument I can say that I’m delighted with it. Musically, the piano is superb and as an elegant piece of furniture it adds a certain cache to my lounge. Rather than have complex menus to navigate on an LCD screen, there are an array of buttons that enable settings to be made swiftly and intuitively – and stored. Yes, there is a small LCD screen, but this facilitates simplified minor adjustments. Unlike the big Internet musical instrument box-movers, Bonners has a significant terrestrial presence and a long and successful trading history to go with this. Purchasing was an enjoyable experience with every angle covered, end to end. Communication was excellent with informative and articulate replies to my queries. Highly recommended.”

Helpful Report

Posted 3 years ago

“Excellent service very pleased with the piano 😊”

Helpful Report

Posted 3 years ago

“Keyboard was delivered quickly and safely and was as described”

Helpful Report

Posted 3 years ago

“If I’m honest it was good customer service but nothing special. The advertised headphones for a white piano shown in white weren’t available and the delivery arrangements were a challenge. The piano itself is lovely and is perfect for what I needed.”

Helpful Report

Posted 3 years ago

“The goods i ordered were delivered quickly,well packed and on time”

Helpful Report

Posted 3 years ago

“Bought an electric guitar pack including amp, best price online and really happy with the equipment and delivery time. Would definitely use Bonners again.”

Bonners Music 5 star review on 11th May 2023

Helpful Report

Posted 3 years ago

“Personal and efficient customer service on phone queries. Professional in advice on model and delivery. Delivery and assembly team was excellent! Thanks!”

Bonners Music 5 star review on 10th May 2023

Helpful Report

Posted 3 years ago

“Recently purchased a Yamaha Clavinova from Bonners. It was a faultless transaction and the delivery team were friendly and helpful. Excellent service.”

Helpful Report

Posted 3 years ago

“Swift service, great communication and equally swift resolution to an issue I had.”

Helpful Report

Posted 3 years ago

“Great telephone support when I phoned late one Friday afternoon.”

Helpful Report

Posted 3 years ago

“All as described”

Helpful Report

Posted 3 years ago

“Very helpful when I called the store. Very helpful via email too. The piano we purchased is great. My daughter loves it!”

Helpful Report

Posted 3 years ago

“I cannot fault anything with my experience with Bonners. I received an excellent piano which was delivered and built and waiting for me when I got home. The Kawai CA49, for me, is an excellent choice as the action is superb. I will probably upgrade within a year or two by part-exchanging with Bonners”

Helpful Report

Posted 3 years ago

“Superb customer service. We visited several times to try various digital pianos, as Bonners have a comprehensive stock and are very knowledgable. Eventually we landed on a Kawai CA901 in ebony, which was promptly dispatched and expertly installed within a matter of days. Bonners also have a large range of videos reviewing various pianos on their website and Youtube, which definitely help to narrow down the selection process prior to heading in store.”

Helpful Report

Posted 3 years ago

“The staff at the Milton Keynes store, the one I visited, was very kind and knowledgeable. It was a wonderful experience and helped me settle for the instrument I ended up buying.”

Helpful Report

Posted 3 years ago

“Good business to deal with...Orders dealt with promptly and in a professional manner...Received my Guitar hard case in perfect condition...Very happy with my order overall...Great communication as well...A+++++.”

Helpful Report

Posted 3 years ago

Bonners Music is rated 4.9 based on 4,907 reviews