Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,790 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,790 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Next Day
On-time Delivery	95%
Accurate And Undamaged Orders	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

Write Your review

Tell us how Bonners Music made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bonners Music 5 star review on 6th March 2026

STEPHEN CHADWICK

Bonners Music 5 star review on 16th February 2026

Andrew Fredrickson

Bonners Music 5 star review on 17th August 2025

Charles Cui

169

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was so glad to have purchased a near-new KORG Keyboard from you recently......this model is so hard to find secondhand! Delivery was very quick and packaging excellent. My few queries re. operating the keyboard were answered swiftly and professionally by whoever it was I spoke to from the keyboard dept. at BONNERS.....sorry I can't recall his name!!! Bravo!”

Helpful Report

Posted 10 years ago

“Excellent communication in weeks leading up to our visit. Huge range in store and good purchase options. Make sure all staff know what has been agreed in advance. Very happy with overall experience”

Helpful Report

Posted 10 years ago

“Excellent service as usual from Tony White. All the Best for 2016 Kind Regards Robert Kelly”

Helpful Report

Posted 10 years ago

“Very good guitar. Solid wood, very nice and warm sound. I am very happy with this purchase.”

Helpful Report

Posted 10 years ago

“I traded in an upright piano in exchange for a used Clavinova and the process was fast and professional. I was offered a fair price in exchange for good value second hand instrument that was exactly as described. Two days after the order, the exchange took place with very careful delivery men. With no visits to the store for me to view my prospective purchase or for Bonners to see my piano, much was taken on trust and it was not misplaced. Excellent service.”

Helpful Report

Posted 10 years ago

“I live in Dover, and searched around locally for an Epi 339, only to be told that there were none in the country ! I often visit Easbourne and regard Bonners as my nearest Big music store, so decided to check with you, and was able to get the model I wanted..The trade in was fine and and the staff most knowledgable and helpful. HP.”

Helpful Report

Posted 10 years ago

“Bonners Music is fantastic. Great range of products and instruments and great customer service. Very good at advising when in store.”

Helpful Report

Posted 10 years ago

“Bonners service was spot on. Pity the guitar was faulty. Returned guitar and had a full refund. Regards Mike”

Helpful Report

Posted 10 years ago

“staff where friendly, extremely helpful and went that extra mile to give an excellent service.”

Helpful Report

Posted 10 years ago

“Excellent service bought previous tyros from you and will buy again”

Helpful Report

Posted 10 years ago

“Good quick and friendly service, definitely use you again :)”

Helpful Report

Posted 10 years ago

“Communication was excellent, they let me know where they were every step of the way. The gentlemen who delivered the piano were exceptionally capable and managed to get it up three flights of stairs unharmed! Very pleased would definitely recommend to any potential customers. Sean South London”

Helpful Report

Posted 10 years ago

“Excellent communication and product.”

Helpful Report

Posted 10 years ago

“This is the first time i have used Bonners to purchase a keyboard,i found the pleasant and helpful service from all the staff excellent.I would like to thank tony for making the part exchange go smoothly, and hope to pop in and have chat with him next time i visit Eastbourne.”

Helpful Report

Posted 10 years ago

“Good service, very friendly. After placing the order online in the weekend, I planned to call them on Monday to confirm the details. They called me first. I really appreciate that.”

Helpful Report

Posted 10 years ago

“I always find members of staff very polite, friendly and knowledgeable. The store itself is always an interesting place to visit. Plenty of instruments to compare and a great cross section of music books to browse. If it happens that you cannot find what you are looking for, someone will do their up most to answer your query. To this end I have always found Tony to be most helpful. Importantly, Bonners provide a brilliant after service. I like to think that the customer is always taken care of in this respect. I must add my appreciation for the Yamaha demonstrations regularly put on. Most informative and inspiring. Well done Bonners for giving me the opportunity to follow a much loved hobby.”

Helpful Report

Posted 10 years ago

“I was very pleased with my experience at bonners. But I think that they could have included a free or greatly reduced price of a service for this guitar after six months.”

Helpful Report

Posted 10 years ago

“Very pleased with the service and delivery,pleasant,helpful staff.”

Helpful Report

Posted 10 years ago

“I've bought most of my expensive music items from Bonners over the last 15 years and have always been very impressed with the excellent service they provide. They have always given me a very fair price when I have traded in equipment and I and my piano students are very pleased with our latest purchase of Yamaha CLP pianos and the excellent delivery men who delivered them all the way to Croydon on a Sunday morning , unpacked them, put them together and took away all the packing materials. I can thoroughly recommend this wonderful shop. Dave Cameron”

Helpful Report

Posted 10 years ago

“Excellent service , would not hesitate to deal with again.”

Helpful Report

Posted 10 years ago

Bonners Music is rated 4.9 based on 4,790 reviews