Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,354 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,354 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 22nd April 2025

158

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, the service was extremely poor. I have to say the piano is fantastic but the stress and issues we had with non-delivery, no callbacks, no real customer service, was just not acceptable, especially when spending in the region of 2k. Really disappointed with the service and the feeling of no real concern from the Bonners team with regards to the inconvenience caused by their lack of stores/shipping knowledge or concern for the customer.”

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Posted 2 years ago

“Their service was very good. However their system doesn't correctly sync with shop pay's app with status updates.”

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Posted 2 years ago

“Excellent service. I took my time choosing my piano as it is an expensive purchase Bonners were so helpful and I am so pleased with my purchase. Definitely recommend”

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Posted 2 years ago

“I bought a used Korg Nautilus from Bonners and hoped for it to be in nice cosmetic condition. I am pleased to say the condition is mint!!! Very pleased and would have no hesitation in the future to buy from Bonners. Thanks again. Mike”

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Posted 2 years ago

“All I can say about Bonners Music is they are brilliant any problems just message them and they get straight back to you I would recommend them to anyone.”

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Posted 2 years ago

“I ordered my instrument online and requested a delivery time for three days after the day of purchase. The instrument arrived on the scheduled day at 11 a.m., securely packaged and in mint condition. Thank you Bonners.”

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Posted 2 years ago

“They were very helpful in finding the right guitar for me, the playing room is comfortable and you can play an instrument you like in peace. They were very helpful in delivering my instrument locally and all packed well. I will be coming back to Bonners again. Very pleased”

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Posted 2 years ago

“Great service”

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Posted 2 years ago

“Very good advice and prompt delivery. Would recommend with no reservations. Also good value for money.”

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Posted 2 years ago

“My keyboard was delivered in just 2 or 3 days of placing the order. Everything was easy to track and all of the products were exactly as I expected. I would happily order from Bonners again should I need more instruments in the future.”

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Posted 2 years ago

“Excellent service with polite courteous customer service.”

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Posted 2 years ago

“I recently bought a Nord Wave 2. The demo video which Bonner's put on their website was very helpful. From start to finish, excellent service. Would definitely recommend these guys.”

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Posted 2 years ago

“Very good service with prompt delivery of piano stool”

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Posted 2 years ago

“Very positive, even though there was an issue with the delivery. Wrong items were sent to me and something was also missing, but the staff was really helpful and fast in sorting out the issue. Thanks!”

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Posted 2 years ago

“Great quick service.”

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Posted 2 years ago

“as soon as i orderd my product. i was updated with every mile-stone of process and delivery. very clear, quick and no non-sense.. professional as always, even on other purchases i have made”

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Posted 2 years ago

“Great piano, arrived quickly with no issues.”

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Posted 2 years ago

“Great company to deal with online if you can’t get into store. I had to return something unfortunately but it wasn’t a problem and was sorted incredibly quickly 10/10”

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Posted 2 years ago

“Bonners Music have great deals and I was able to buy some accessories for my SKX Pro. Any queries or advice needed are dealt with promptly.”

Bonners Music 5 star review on 18th January 2023

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Posted 2 years ago

“Great service, I ordered a Fender Acoustasonic Telecaster player and it was delivered in 2 days. The guitar was boxed and packaged extremely well and I LOVE it! Many thanks :)”

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Posted 2 years ago

Bonners Music is rated 4.9 based on 4,354 reviews