Bonners Music Reviews

Name: Bonners Music
Address: 9 Faraday Close, Eastbourne, East Sussex
Rating: 4.90

4.9 Rating 4,641 Reviews

100 %

of reviewers recommend Bonners Music

Company Reviews

Metrics

Info

4.9

Based on 4,641 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.9 out of 5
Returns & Refunds
Returns Process	Easy

Visit Website

Phone:

01323 639335

Email:

contact@bonnersmusic.co.uk

Location:

9 Faraday Close,
Eastbourne
East Sussex
BN22 9BH

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Bonners Music 5 star review on 22nd April 2025

Ben PAYNE

164

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The processing of my piano mat order was quick & efficient. There was a problem with the delivery company & it was not delivered as promised. Emma at Bonners chased this up quickly and the item arrived later the same day. Great service!”

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Posted 5 months ago

“Great service thanks”

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Posted 5 months ago

“Thank you for arranging the delivery, by the time when I order the product is out of stock, awaiting stock. Amanda gave precise info regarding delivery and met out on time as committed. Super Happy :)”

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Posted 5 months ago

“My keyboard arrived earlier than expected. The staff were very helpful.”

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Posted 5 months ago

“A most wonderful experience. Great expertise on the part of the piano guides and a heartwarming service.”

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Posted 5 months ago

“Delivery is fast and packaging is very secure.”

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Posted 5 months ago

“Quick review : Would I recommend Bonners and would I use them again? Yes Longer review - worth a read if you are buying online: So I had an upcoming performance on July 12th for an 80th birthday party. In the past I borrowed a portable piano / keyboard - call it what you will, but I was looking to buy myself one anyway and this upcoming event was a good reason to get on with it. I decided to buy the Roland FP60X stage piano with upgrade, so bench, stand, headphones. I ordered the piano on Thursday 3rd July, somewhere in the morning. I also downloaded the shop app so that I could keep track of it. The online store showd 5+ in stock, delivery within 1-2 days. Perfect. By Friday, the app had shown no movement, so I sent them an email, politely stating when I needed the goods and please let me know. By Saturday morning, still nothing. So I rang them. Spoke with Dan. Dan informed me that Bonners dont typically send goods to an address other than the billing address, and that someone should have rang me. So..... At this point Bonners are not getting a good review. A quick discussion with Dan, and an apology over the fact no one called and the goods were being shipped out on Monday. I then received updates regarding my order, including the fact that the warehouse had miscounted the stock of benches - no big deal really. However, new stock was due in on Wednesday and would be sent out the same day. Dan was great. Really helpful. If I was going to order something in the future, I would definitely ring up. Moving on......The saga continues. The following part of the story is yet another reason to use Bonners. The delivery for the piano, headphones and stand was due on the Wednesday. I was given a tracking number and this was sometimes updated. The delivery was via TNT, so nothing to do with Bonners. Especially when they lost one of the items! The stand didnt arrive. I rang Bonners and was greeted by Vicki. The quick version of events here is that Vicki ensured that a replacement stand was sent out with the soon to be dispatched bench. They used a different courier, and both items arrived before the one that TNT eventually delivered. There was no need for Bonners to do that, it was just a case of excellent customer service. So in conclusion... Dan and Vicki, fantastic members of staff. 5/5 Online shopping experience 1/5 If i hadn't of made the phone call, would I have ever received my order. Total stars.. 4.5/5 If you read all the way to the end, I hope it was worth the read. Also, if you want a stage piano, get yourself the Roland FP60 X”

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Posted 5 months ago

“Clear website, good product description and video. We are extremely happy with our choice of the Roland LX6 and the communication and service we received from Bonners Music.”

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Posted 5 months ago

“Great shop - nice selection of instruments. Shop assistants were very knowledgeable and helpful. Everyone was friendly and polite. We had great experience visiting the showroom in Reigate. Delivery organisation was a bit tricky - courier company does not provide delivery time slots so one does have to make sure there is someone in to accept the delivery throughout the day. However the shop representative arranging the delivery for us was very helpful and spent extra time with us trying to accomodate our situation and come up with a suitable delivery solution. New piano arrived well packed and in great order. It was also very easy to assemble.”

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Posted 5 months ago

“Item arrived promptly, well packaged and in good condition”

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Posted 5 months ago

“Well, price and received on time”

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Posted 5 months ago

“Good price and good services”

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Posted 5 months ago

“GoProduct delivered very quickly. Thanks you”

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Posted 5 months ago

“Excellent service, good product which was well packaged. Quick delivery.”

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Posted 5 months ago

“My guitar arrived well packaged, set up and in perfect condition. Very happy”

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Posted 5 months ago

“Bonners Music were very quick to respond to some questions I had regarding the item. The price was very competitive. The delivery was very fast and arrived in suitable packaging which was in very good condition.”

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Posted 5 months ago

“I bought my keyboard piano from Bonners Music. Service was very good, and kept me informed of a short delay, with some of the parts of the piano. Piano very well wrapped up and secure. A beautiful addition to my house, and my budding piano playing. I would hihghly recoomed this music company They were most helpful.”

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Posted 5 months ago

“I received excellent service. As soon as the digital piano and stand were in stock I was informed and they were delivered on time in excellent condition. Many thanks to Bonners. Now await pedals.”

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Posted 5 months ago

“Tom Parsons was very helpful, happy with how he dealt with us.”

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Posted 5 months ago

“Absolute joy to deal with, went above and beyond to get the guitar to me up in Scotland the next day! And what a guitar it is 😍Immaculately presented, not even a fingerprint 👌🙌”

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Posted 5 months ago

Bonners Music is rated 4.9 based on 4,641 reviews