bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.65

4.7 Rating 1,028 Reviews

92 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.7

Based on 1,028 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“2 women helped me back to back and took me through everyrhing very clearly. Very friendly people and very helpful+ great service they provide”

Helpful Report

Posted 5 months ago

“Very helpdull and knowlefge a le about service .”

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Posted 5 months ago

“Clear, concise and very helpful.”

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Posted 5 months ago

“Very helpful and understanding from the customer service. Thanks Leya for the info provided.”

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Posted 5 months ago

“bOnline made me happy by providing a reliable and affordable phone service that was easy to set up and manage. Their customer support was friendly and responsive, and everything worked smoothly without any hassle. It gave me peace of mind knowing my business communications were in good hands.”

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Posted 5 months ago

“Customer service is excellent. If the app wasn't easy enough to use, which it was. I had a call from their team to make sure everything has been working ok if I needed any help or had any questions. They have been so helpful, and it is really one of the best software programs I am using for my company. Thank you, bOnline”

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Posted 5 months ago

“Lesedi was very polite, patient & pro business. I haven’t asked for any additional services yet but it is good to know Bonline has a variety of business services.”

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Posted 5 months ago

“They give a very good customer service. They are very obligeding . ,And helpful .”

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Posted 5 months ago

“Incredibly helpful. Thank you very much!”

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Posted 5 months ago

“Very lovely and helpful! She just check on us to see how things are going. Very thoughtful”

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Posted 5 months ago

“Melissa smashed it out the park!”

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Posted 6 months ago

“Melissa carried out the verification process and was absolutely lovely. She took her time to go through all the details clearly and made sure everything was explained properly. She was very friendly, patient, and professional, which made the whole process easy and pleasant. A great experience - thank you, Melissa!”

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Posted 6 months ago

“I had an extremely disappointing experience with BONLINE. I was overcharged and, when I reached out to request a downgrade, I was left hanging on with no resolution. The customer service was utterly pathetic — slow, unhelpful, and dismissive. It’s frustrating to deal with a company that shows such disregard for its customers. I would strongly caution anyone considering their services.”

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Posted 6 months ago

“Brilliant service by Lesedi. Thank you”

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Posted 6 months ago

“Very easy, simple and an inexpensive solution for what was fast turning into a great difficulty”

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Posted 6 months ago

“Brilliant from beginning to the end. Shameez Williams talked me through the options perfectly. Thank you. Chelsea Daniels helped brilliantly through the whole onboarding.!!”

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Posted 7 months ago

“Fantastic service by Shameez Thank you so much.”

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Posted 7 months ago

“Complete nightmare trying to get our new router set up. I've spend hours on my own and another hour this afternoon with an agent on chat and still no further forward. Wish I could cancel without penalties and start again. The staff and agents themselves are always friendly and helpful. But this should plug and play and it seems there are config settings that I don't have. This supposedly easy upgrade has completely put me off bonline.”

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Posted 7 months ago

“Thanks so much for all the help, Melissa. Pleasant and very helpful.”

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Posted 7 months ago

“Thanks for ur service, it was very nice. Mellissa, was very patient with me & very helpful. Thanks a lot”

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Posted 7 months ago

bOnline is rated 4.7 based on 1,028 reviews