bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.61

4.6 Rating 844 Reviews

91 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.6

Based on 844 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Just renewed my contract with kamvelihle, the noise in the background was loud which I did mention, I had to ask him several times to repeat himself due to the background noise. I verbally agreed to continue but asked for a contract to be sent , only to find it had been signed on my behalf. So really no point in sending out a contract. To say I wasn’t happy with the whole situation is an understatement. Is the company good, yes . Do you get good service usually. Is the price competitive yes. But I felt it was a hard sale especially as he says he is a senior VoIP specialist. Hence why only 2 stars”

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Posted 1 month ago

Hi Steve, I’m really glad we had the chance to speak earlier — it was a pleasure addressing your concerns directly. I want to reassure you that your feedback has been taken seriously and is being looked into further with the relevant teams. I’m pleased to know that you're happy with the resolution provided during our call. If there’s anything else you need or should anything arise in the future, please don’t hesitate to reach out to us at complaints@bonline.com — we’re always here to help. Thank you again for your time and for giving us the opportunity to make things right. Kind regards, Saadiqah - Complaints Specialist

Posted 1 month ago

“Beware if you are a professional, Their sales team is eager to take your payments for web design and maintenance however getting an invoice is like pulling a leg off. I had the company built one website for me 2 years ago and there was no issues however on this occasion it was a nightmare to get invoices. This is what took place. November 2018 sales team processed a payment for new website, requested invoice and I was informed I will have the be the end of the weeks. 3 weeks passed and no invoice, sent many emails and spoke with CS and another 2 weeks passed with no invoice. Finally got the invoice but sadly not for our company. Called again and got this corrected this time on the spot. January 2019 payment processed for maintenance, invoice requested. I was again informed I will have it by the end of the week. No invoice was sent to me. Wrote multiple emails to Jody the web designer and Simeon the sales agent. I also spoke to Simeon and again empty promises that invoice will get to me promptly. It has now been a month and I did receive 3 invoices and again in another companies name. It is now February 2019 and I am still waiting for my invoices in the correct name. Web design is great I will say that, but their customer service and accounts is a nightmare. As a Professional who is running a business I require my accounts to be in order. If my client is paying for something they receive an invoice within 48 hours. I don't understand why it is such a hassle to get one from bOnline. Based on the above I believe bOnline is not good for any professional company and I recommend looking for another option in web design unless you don't mind ever getting an invoice so you can claim your vat or keep your spending accounts in order. The company built 3 websites for me and this experience has been so frustrating I don't think I will be able to use their services in the future. Unless you don't mind dealing with their poor customer service that makes false statements or their messy and unprofessional accounts department I recommend you move on from considering bOnline and find another company. You will be grateful for taking my advise. Cheers to Jody for his amazing skills in web design. I am sorry that the customer service and accounts department in your company is so unprofessional and caused this low review score.”

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Posted 6 years ago

“Seemd great at first - then the VOIP did not work properly - then we cancelled the contract - but still have been billed monthly 6 months on from ending the contract.”

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Posted 6 years ago

bOnline is rated 4.6 based on 844 reviews