bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 3.19

3.2 Rating 138 Reviews

54 %

of reviewers recommend bOnline

Company Reviews

Metrics

3.2

Based on 138 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beware if you are a professional, Their sales team is eager to take your payments for web design and maintenance however getting an invoice is like pulling a leg off. I had the company built one website for me 2 years ago and there was no issues however on this occasion it was a nightmare to get invoices. This is what took place. November 2018 sales team processed a payment for new website, requested invoice and I was informed I will have the be the end of the weeks. 3 weeks passed and no invoice, sent many emails and spoke with CS and another 2 weeks passed with no invoice. Finally got the invoice but sadly not for our company. Called again and got this corrected this time on the spot. January 2019 payment processed for maintenance, invoice requested. I was again informed I will have it by the end of the week. No invoice was sent to me. Wrote multiple emails to Jody the web designer and Simeon the sales agent. I also spoke to Simeon and again empty promises that invoice will get to me promptly. It has now been a month and I did receive 3 invoices and again in another companies name. It is now February 2019 and I am still waiting for my invoices in the correct name. Web design is great I will say that, but their customer service and accounts is a nightmare. As a Professional who is running a business I require my accounts to be in order. If my client is paying for something they receive an invoice within 48 hours. I don't understand why it is such a hassle to get one from bOnline. Based on the above I believe bOnline is not good for any professional company and I recommend looking for another option in web design unless you don't mind ever getting an invoice so you can claim your vat or keep your spending accounts in order. The company built 3 websites for me and this experience has been so frustrating I don't think I will be able to use their services in the future. Unless you don't mind dealing with their poor customer service that makes false statements or their messy and unprofessional accounts department I recommend you move on from considering bOnline and find another company. You will be grateful for taking my advise. Cheers to Jody for his amazing skills in web design. I am sorry that the customer service and accounts department in your company is so unprofessional and caused this low review score.”

Helpful Report

Posted 5 years ago

“Seemd great at first - then the VOIP did not work properly - then we cancelled the contract - but still have been billed monthly 6 months on from ending the contract.”

Helpful Report

Posted 5 years ago

bOnline is rated 3.2 based on 138 reviews