bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.64

4.6 Rating 968 Reviews

92 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.6

Based on 968 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Scam company out of Africa. Not a UK company. Foolishly signed up for a £7 - 12 month line- oddly they contracted me for £13.95 for 24 months. Tried to cancel it. They pushed me to seven different foreign call handlers, then after 1 hour, they told be they could cancel it but it would cost £434!!!!!!!!!!! Really. They want your ID, too for a phone number. DON'T use this scam company. Don't give them your bank details. Don't believe the reviews. they are most likely created by Bonline. IT's a scam company...be warned.”

Helpful Report

Posted 1 week ago

Mr. Rowland, We’re sorry to read your comments and would like to clarify a few important points. bOnline is 100% UK owned, registered and operated. We serve 100% UK small-business customers and operate fully in accordance with UK telecoms regulations and compliance standards. Our operations are UK-based, and we're fortunate to also have additional support team members around the world, including in Cape Town, South Africa. This allows us to extend support coverage while maintaining UK regulatory oversight and service standards. The package selected was chosen during the sign-up process. When you raised a concern, we immediately offered to move you to the lower-priced package and adjust the monthly rate accordingly. We also offered a discount as a goodwill gesture. Unfortunately, these options were declined and cancellation was requested instead. As with all regulated telecom providers, our services are provided on agreed contract terms, including any applicable early termination fees. These terms are clearly outlined at the point of sale and within the agreement issued at sign-up. Regarding ID verification, Know Your Customer (KYC) checks are a standard requirement in the UK telecoms industry. They are necessary to prevent fraud and are part of the regulatory and compliance obligations placed on providers. These checks are designed to protect both customers and service providers. We have made several attempts to contact you to discuss and resolve this matter, but have not yet been able to connect. We remain more than willing to resolve this directly and encourage you to engage with our team so we can reach a fair and amicable conclusion. Sincerely, Akiefah bOnline Customer Specialist

Posted 1 week ago

“I had an extremely disappointing experience with BONLINE. I was overcharged and, when I reached out to request a downgrade, I was left hanging on with no resolution. The customer service was utterly pathetic — slow, unhelpful, and dismissive. It’s frustrating to deal with a company that shows such disregard for its customers. I would strongly caution anyone considering their services.”

Helpful Report

Posted 1 month ago

“Complete nightmare trying to get our new router set up. I've spend hours on my own and another hour this afternoon with an agent on chat and still no further forward. Wish I could cancel without penalties and start again. The staff and agents themselves are always friendly and helpful. But this should plug and play and it seems there are config settings that I don't have. This supposedly easy upgrade has completely put me off bonline.”

Helpful Report

Posted 2 months ago

“Awful AWFUL company. No communication, everyone tells you different. Worst company I've come across, in my 14 years.”

Helpful Report

Posted 3 months ago

“I reached out to their services expecting strong investment advice and professional guidance, but unfortunately, my experience didn’t live up to those expectations. In under a month, I faced a loss, which was very frustrating. Looking back, I realize I should’ve done more research before jumping in. However, I’m thankful I contacted Tony Jackson. they quickly stepped in and helped me recover my funds. Their support was incredibly valuable and deeply appreciated.”

Helpful Report

Posted 7 months ago

“Very poor service and for cancellation calls will never be answered. Half the time the inbound calls don't get through. Please avoid if possible.”

Helpful Report

Posted 1 year ago

Hi Saju, Thank you for taking my call earlier today. We apologise for the inconvenience caused. I am pleased that you have provided us with the opportunity to promptly resolve your concern. If you require any further assistance, please do not hesitate to email complaints@bonline.com. Kind Regards Shelmino - Complaints Specialist

Posted 11 months ago

“Terrible Customer Service I am extremely disappointed with the service I received from Bonline. My experience has been nothing short of frustrating and unfair.”

Helpful Report

Posted 1 year ago

“Worst customer service possible! Your phones do not work when we need support, your live chat is not working. You are closed more than you are open! Our business is losing customers because of your stupid new app and phones / voicemails not working. You are getting worse and worse and we are so close to leaving you. I do not recommend anyone goes with bOnline.”

Helpful Report

Posted 1 year ago

“This platform appeared trustworthy, but after I made my investment, I was unable to access my funds, and all communication with their support team was cut off. I was devastated, thinking my savings were lost forever. Fortunately, I came across: 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 WhatsApp: +44 73-88-69-79-58. Their team was professional, didn’t require any upfront payments, and guided me through the entire recovery process. To my relief, they recovered my entire £277,400. I’m beyond grateful for their help and would recommend their services to anyone who has fallen victim to scams.”

Helpful Report

Posted 1 year ago

“Bonline is scum company be aware of that they are just rubbish company the service they offer does not work at all. Today spoke with a member of staff called Shayesta she is one of the unexperienced staff, when you trying to talk to them just hang up the phone without any reason few times today on me. One more thing be aware of that once you sign up with this rubbish company you do not have right to cancel the contract normally other company give two weeks or a month if you not happy with the service you have right to cancel. ACC:3012075”

Helpful Report

Posted 1 year ago

Hi Mohammed, Thank you for accepting our call today. We are sorry this has happened as our team should have resolved everything during the first contact. We are pleased knowing you are happy with the solution provided, and have agreed to upgrade to our Mobile broadband service with bOnline. Sincerely, Akiefah - Complaints Specialist

Posted 1 year ago

“Outstandingly poor service from Bonline. I am totally astounded. We were originally moved to Bonlines new '3.0' service about 3 months ago. Ever since they did this we constantly had issues with people not being able to hear us, and the line dropping out constantly amongst other issues. I persisted for around 3 months to get this resolved wasting many hours on the phone with agents of which most do not have any technical ability to do anything, and lots of promised callbacks that never happened etc. Eventually, we decided that we had to change to another provider to solve these inherent issues with their new system which is just simply not up to scratch since they had chosen to go in-house to save ££££ whilst also raising the prices to the customer. I notified them on the 25th of November to start the 30-day cancellation period which would give us time to have the service continue for the divert through Bonline until the number was ported to the new provider, 'Fone Technologies' I received an email this morning to state that they have just gone ahead and cancelled it whilst having a divert in place which they are fully aware of and I only notified them of cancellation 7 days ago, the porting of the number was agreed to be next Thursday where the service should continue for 30 days from cancellation I.e. the 25th of December. Our phones are now dead, no one can do anything and Bonline has said they can't do anything about it as they have 'released the number' I can't help but feel that this is totally malevolent, spiteful and totally irresponsible behaviour. This is a loss of business and they are NOT able to do this. Please do entrust Bonline to totally screw over their 'small business heroes' as they are more than capable of doing that and that only.”

Helpful Report

Posted 1 year ago

“Scam artists. In addition to the agreed contract, which is more expensive than it's competitors, they started charging us for additional services 6 months ago. Additional £4.20 per month was charged for Fraud Prevention, whatever that is supposed to mean. The refused to refund us for this service, that was never part of our contract, other than for the last 2 months. And said we will have to wait months before receiving the refund for those 2 months. And to add insult to injury they then invoiced us for £120 as a termination fee, despite us being out of contract. They expected us to pay £60 for their router and £60 disconnection fee which I think is just disgusting.”

Helpful Report

Posted 1 year ago

“I can't believe I got scammed by this company. They seemed legit at first, promising all these amazing products and services, but it turns out they were just out to take advantage of unsuspecting customers like me. The worst part is that they didn't deliver on any of their promises and now I'm left feeling frustrated and ripped off But luckily i was introduced to SP EC TR U M - C RE ST and all i can say is they are professionals in what they do because they helped me retrieve my money in a very short period of time”

Helpful Report

Posted 1 year ago

“Cancelled the contract as the service was not working (the phone didn't work and the internet dropped out all the time). Got back in contact with them to confirm that everything was cancelled (they said yes, I can see the cancellation on the system) A month later I get a message from them saying that I need to call them. Apparently asking them to cancel and then speaking to them to confirm cancellation was not enough. I needed to take a call from them to confirm the cancellation. When I phoned up they said they would set up a call back for me so they could charge me more while I was waiting for the call back. Do not sign up for a service for this company, they will never let you go.”

Helpful Report

Posted 1 year ago

“Absolute con artists and bullies. Do not use this company at all. I signed up to a 7 day trial as I was curious about having calls redirected to my mobile and was then bombarded with calls pressuring me to go past the 7 days. The woman who called me said that if I did she would apply discount to the online account and I was under the impression I could cancel at any time. As I didn’t actually need the service and hadn’t used it I called to cancel a few months later. I was then told that I was locked in to a 12 month contract, something I certainly did not consent to nor was I aware of. In fact I believed quite the opposite. I have since been harassed with daily messages and calls and they have now said I have to pay a cancellation of £185+. Bearing in mind that the monthly fee was around £10 per month. Absolutely awful service and I recommend everyone to AVOID so that they aren’t subjected to bullying and scams and false promises.”

Helpful Report

Posted 1 year ago

“Disgraceful service, they couldn't offer me a package that matches other providers. Now I'm getting regular calls from marketing team. I have requested number of times for my number to be removed from their system yet getting calls! Stop wasting my time! I will report you to Company House directly and maybe also other authorities.”

Helpful Report

Posted 1 year ago

“My experience with Bonline has been nothing short of a nightmare. Despite the abysmal quality of their online phone service, I found myself unable to cancel my subscription easily. When I called to ensure my subscription would end after 12 months of practically unusable service, I was informed that it would be automatically renewed. Attempting to cancel became a Herculean task. Upon requesting cancellation, I was directed to an elusive cancellation team after enduring a 10-minute wait. The promised email for cancellation instructions was misleading, as it merely instructed me to call them again. Frustrated, I decided to cancel my debit payment, only to find additional charges of £9.25 for changing the payment method and £5 for a late payment. A second attempt at cancellation involved another 10-minute wait, only to be told I owed an additional £48GBP for administrative fees, disconnection fees, and a user contract buyout fee. It felt like a forced payment of £72GBP just to end an auto-renewal at the end of the subscription period. Beware of Bonline's unfair practices - automatic renewals without consent, hidden charges, and a convoluted cancellation process. This company not only provides a subpar service but also engages in questionable billing tactics, leaving customers trapped and frustrated. Approach with extreme caution and explore more reliable options for online phone services.”

Helpful Report

Posted 2 years ago

“If I could give no stars I would. I don't believe for a second that this company has truthful reviews online. Horrendous relationship with this company from start to finish. I have been consistently billed incorrectly for months on end (always too much of course) which would often take weeks to sort out. The connection drops constantly making card payments in my wife's shop difficult at times causing her embarrassment and customers impatient. We recently noticed the bill was again incorrect but when I contacted BOnline they said my bill had increased (by around 33% with no notification). When I advised I would arrange a new provider they have billed me £99 (presumably a disconnection fee). Needless to say I have made a complaint and will take to OFCOM if need be. Absolutely disgusting way to conduct business - AVOID AT ALL COSTS!!!”

Helpful Report

Posted 4 years ago

“Avoid like the pest! They consider a simple enquiry on their website as a sufficient justification to keep pestering you of phone calls at indecent times. Moreover they keep using different numbers, so it is hard to block them all.”

Helpful Report

Posted 4 years ago

“We set up an account with B online for various Voip users. I have been waiting 4 days for a member of the team to get back to me as we have no access to our voicemail and 3 of the 4 users don’t work. Emailed them multiple times and no reply. Appalling customer service.”

Helpful Report

Posted 4 years ago

bOnline is rated 4.6 based on 968 reviews