bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.44

4.4 Rating 547 Reviews

86 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.4

Based on 547 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very poor service and for cancellation calls will never be answered. Half the time the inbound calls don't get through. Please avoid if possible.”

Helpful Report

Posted 3 months ago

Hi Saju, Thank you for taking my call earlier today. We apologise for the inconvenience caused. I am pleased that you have provided us with the opportunity to promptly resolve your concern. If you require any further assistance, please do not hesitate to email complaints@bonline.com. Kind Regards Shelmino - Complaints Specialist

Posted 3 months ago

“Terrible Customer Service I am extremely disappointed with the service I received from Bonline. My experience has been nothing short of frustrating and unfair.”

Helpful Report

Posted 4 months ago

“Worst customer service possible! Your phones do not work when we need support, your live chat is not working. You are closed more than you are open! Our business is losing customers because of your stupid new app and phones / voicemails not working. You are getting worse and worse and we are so close to leaving you. I do not recommend anyone goes with bOnline.”

Helpful Report

Posted 5 months ago

“This platform appeared trustworthy, but after I made my investment, I was unable to access my funds, and all communication with their support team was cut off. I was devastated, thinking my savings were lost forever. Fortunately, I came across: 𝘌𝘮𝘢𝘪𝘭: 𝘴𝘶𝘱𝘳𝘦𝘮𝘦𝘢𝘴𝘴𝘦𝘵7 @ 𝘨𝘮𝘢𝘪𝘭 .𝘤𝘰𝘮 WhatsApp: +44 73-88-69-79-58. Their team was professional, didn’t require any upfront payments, and guided me through the entire recovery process. To my relief, they recovered my entire £277,400. I’m beyond grateful for their help and would recommend their services to anyone who has fallen victim to scams.”

Helpful Report

Posted 5 months ago

“Bonline is scum company be aware of that they are just rubbish company the service they offer does not work at all. Today spoke with a member of staff called Shayesta she is one of the unexperienced staff, when you trying to talk to them just hang up the phone without any reason few times today on me. One more thing be aware of that once you sign up with this rubbish company you do not have right to cancel the contract normally other company give two weeks or a month if you not happy with the service you have right to cancel. ACC:3012075”

Helpful Report

Posted 6 months ago

Hi Mohammed, Thank you for accepting our call today. We are sorry this has happened as our team should have resolved everything during the first contact. We are pleased knowing you are happy with the solution provided, and have agreed to upgrade to our Mobile broadband service with bOnline. Sincerely, Akiefah - Complaints Specialist

Posted 6 months ago

“Outstandingly poor service from Bonline. I am totally astounded. We were originally moved to Bonlines new '3.0' service about 3 months ago. Ever since they did this we constantly had issues with people not being able to hear us, and the line dropping out constantly amongst other issues. I persisted for around 3 months to get this resolved wasting many hours on the phone with agents of which most do not have any technical ability to do anything, and lots of promised callbacks that never happened etc. Eventually, we decided that we had to change to another provider to solve these inherent issues with their new system which is just simply not up to scratch since they had chosen to go in-house to save ££££ whilst also raising the prices to the customer. I notified them on the 25th of November to start the 30-day cancellation period which would give us time to have the service continue for the divert through Bonline until the number was ported to the new provider, 'Fone Technologies' I received an email this morning to state that they have just gone ahead and cancelled it whilst having a divert in place which they are fully aware of and I only notified them of cancellation 7 days ago, the porting of the number was agreed to be next Thursday where the service should continue for 30 days from cancellation I.e. the 25th of December. Our phones are now dead, no one can do anything and Bonline has said they can't do anything about it as they have 'released the number' I can't help but feel that this is totally malevolent, spiteful and totally irresponsible behaviour. This is a loss of business and they are NOT able to do this. Please do entrust Bonline to totally screw over their 'small business heroes' as they are more than capable of doing that and that only.”

Helpful Report

Posted 6 months ago

“Scam artists. In addition to the agreed contract, which is more expensive than it's competitors, they started charging us for additional services 6 months ago. Additional £4.20 per month was charged for Fraud Prevention, whatever that is supposed to mean. The refused to refund us for this service, that was never part of our contract, other than for the last 2 months. And said we will have to wait months before receiving the refund for those 2 months. And to add insult to injury they then invoiced us for £120 as a termination fee, despite us being out of contract. They expected us to pay £60 for their router and £60 disconnection fee which I think is just disgusting.”

Helpful Report

Posted 6 months ago

“I can't believe I got scammed by this company. They seemed legit at first, promising all these amazing products and services, but it turns out they were just out to take advantage of unsuspecting customers like me. The worst part is that they didn't deliver on any of their promises and now I'm left feeling frustrated and ripped off But luckily i was introduced to SP EC TR U M - C RE ST and all i can say is they are professionals in what they do because they helped me retrieve my money in a very short period of time”

Helpful Report

Posted 6 months ago

“Cancelled the contract as the service was not working (the phone didn't work and the internet dropped out all the time). Got back in contact with them to confirm that everything was cancelled (they said yes, I can see the cancellation on the system) A month later I get a message from them saying that I need to call them. Apparently asking them to cancel and then speaking to them to confirm cancellation was not enough. I needed to take a call from them to confirm the cancellation. When I phoned up they said they would set up a call back for me so they could charge me more while I was waiting for the call back. Do not sign up for a service for this company, they will never let you go.”

Helpful Report

Posted 6 months ago

“Absolute con artists and bullies. Do not use this company at all. I signed up to a 7 day trial as I was curious about having calls redirected to my mobile and was then bombarded with calls pressuring me to go past the 7 days. The woman who called me said that if I did she would apply discount to the online account and I was under the impression I could cancel at any time. As I didn’t actually need the service and hadn’t used it I called to cancel a few months later. I was then told that I was locked in to a 12 month contract, something I certainly did not consent to nor was I aware of. In fact I believed quite the opposite. I have since been harassed with daily messages and calls and they have now said I have to pay a cancellation of £185+. Bearing in mind that the monthly fee was around £10 per month. Absolutely awful service and I recommend everyone to AVOID so that they aren’t subjected to bullying and scams and false promises.”

Helpful Report

Posted 6 months ago

“Disgraceful service, they couldn't offer me a package that matches other providers. Now I'm getting regular calls from marketing team. I have requested number of times for my number to be removed from their system yet getting calls! Stop wasting my time! I will report you to Company House directly and maybe also other authorities.”

Helpful Report

Posted 6 months ago

“My experience with Bonline has been nothing short of a nightmare. Despite the abysmal quality of their online phone service, I found myself unable to cancel my subscription easily. When I called to ensure my subscription would end after 12 months of practically unusable service, I was informed that it would be automatically renewed. Attempting to cancel became a Herculean task. Upon requesting cancellation, I was directed to an elusive cancellation team after enduring a 10-minute wait. The promised email for cancellation instructions was misleading, as it merely instructed me to call them again. Frustrated, I decided to cancel my debit payment, only to find additional charges of £9.25 for changing the payment method and £5 for a late payment. A second attempt at cancellation involved another 10-minute wait, only to be told I owed an additional £48GBP for administrative fees, disconnection fees, and a user contract buyout fee. It felt like a forced payment of £72GBP just to end an auto-renewal at the end of the subscription period. Beware of Bonline's unfair practices - automatic renewals without consent, hidden charges, and a convoluted cancellation process. This company not only provides a subpar service but also engages in questionable billing tactics, leaving customers trapped and frustrated. Approach with extreme caution and explore more reliable options for online phone services.”

Helpful Report

Posted 1 year ago

“If I could give no stars I would. I don't believe for a second that this company has truthful reviews online. Horrendous relationship with this company from start to finish. I have been consistently billed incorrectly for months on end (always too much of course) which would often take weeks to sort out. The connection drops constantly making card payments in my wife's shop difficult at times causing her embarrassment and customers impatient. We recently noticed the bill was again incorrect but when I contacted BOnline they said my bill had increased (by around 33% with no notification). When I advised I would arrange a new provider they have billed me £99 (presumably a disconnection fee). Needless to say I have made a complaint and will take to OFCOM if need be. Absolutely disgusting way to conduct business - AVOID AT ALL COSTS!!!”

Helpful Report

Posted 4 years ago

“Avoid like the pest! They consider a simple enquiry on their website as a sufficient justification to keep pestering you of phone calls at indecent times. Moreover they keep using different numbers, so it is hard to block them all.”

Helpful Report

Posted 4 years ago

“We set up an account with B online for various Voip users. I have been waiting 4 days for a member of the team to get back to me as we have no access to our voicemail and 3 of the 4 users don’t work. Emailed them multiple times and no reply. Appalling customer service.”

Helpful Report

Posted 4 years ago

“BEWARE - Hidden Mandatory Cancellation Charges (Even if terms expires) It is not clearly stipulated in the terms and conditions of there website as to where these charges reside. When factoring in these charges the promotional offers are not competitve and should be consider unfair to the consumer as the total cost of service is not clearly advertised. I would suggest avoiding the situation my company is in now - with challenging these unfair and unclear charges.”

Helpful Report

Posted 4 years ago

“NEVER USE THIS COMPANY. 1 star is far too generous. Switched our restaurant over to them. Our phoneline's got diverted to a random number, we then had functioning internet for about a week, and now haven't had anything for 2 months. Spent about 8hrs on the phone trying to sort it out, each phonecall met with someone who had no idea our internet was down. Had to switch back to our original provider, tried four times to cancel the contract and each time was promised a call back which never came, so cancelled the direct debit. They are now trying to charge cancellation and back-dated fees for a service that was never provided.”

Helpful Report

Posted 5 years ago

“the worst company you could ever deal with. everybody claims to be a manger and can sort your problem out. your going round in circles. a proper headache.”

Helpful Report

Posted 5 years ago

“Avoid them like plaque. This is the worst company for voip in the world. Their system does not work at all. The customer service is rubbish. It takes one hour to answer the phone. If you go with them you will lose all of your customers.”

Helpful Report

Posted 5 years ago

“This is the worst internet company ever save yourself the headache and go to another provider, never get the speeds they advertise not even half and the customer service don't even go there they just try and get money out of you somehow”

Helpful Report

Posted 5 years ago

bOnline is rated 4.4 based on 547 reviews