bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.64

4.6 Rating 935 Reviews

92 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.6

Based on 935 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	98%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Aadam was at the correct pace when answering my queries. Although it felt rushed in some instances.”

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Posted 1 month ago

“Celeste was very efficient and trailed what was needed smoothly”

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Posted 2 months ago

“Very helpful and friendly staff”

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Posted 2 months ago

“good service”

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Posted 3 months ago

“good customer service”

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Posted 3 months ago

“Shameez Williams - provided an excellent service in upgrading my line”

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Posted 4 months ago

“Very straightforward process just renewed my contract. Celest was very helpful. Phone line very good and reliable you can sign up with confidence.”

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Posted 4 months ago

“Great help and service”

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Posted 4 months ago

“The call I had today from Keagan was spot on he answered all my questions except when I can get an engineer out in a no nonsense & articulate way Keagan has helped me get set up with a temporary fix until I can get an engineer out for fiber which enables me to crack on with my business. Most companies have botts this ones got humans willing to go that extra mile. 👍”

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Posted 4 months ago

“Very helpful, supported me to get a better deal.”

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Posted 4 months ago

“The line wasn’t so clear and it t talk too long”

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Posted 4 months ago

“Friendly and polite service. very informative.”

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Posted 4 months ago

“Amazing customer service, super quick and efficient. Well done Mo!”

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Posted 5 months ago

“The staff are always polite and super helpful. They do take a proactive approach as well, contacting customers when plans can be changed/upgraded including when savings can be made.”

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Posted 5 months ago

“Good customer service with Lejuan.”

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Posted 6 months ago

“Good and efficient”

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Posted 6 months ago

“Overall I'm happy with their service, but it would be good if they could explain things more simply and concisely to aid those of us who aren't experts! It's a complicated issue for those of us who aren't au fait with voip, fibre, copper etc - and let's face it unless you're in the business, it's all a bit technical until you have your first experience of it. I have had issues with our service from bOnline over the years I've been with them, usually because of things which aren't necessarily to do with them (although the router they sent wasn't really up to the job needed in our building), and they've had to deal with OpenReach on my behalf, but things get resolved eventually. The staff are as helpful and patient as they can be, but it's frustrating having problems they (and I) can't understand!”

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Posted 6 months ago

“Good service.”

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Posted 6 months ago

“she is did good job nice talking xx”

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Posted 6 months ago

“Good friendly service. The staff was very helpful in assisting me.”

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Posted 7 months ago

bOnline is rated 4.6 based on 935 reviews