bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.61

4.6 Rating 848 Reviews

91 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.6

Based on 848 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lejuan was very patient in explaining all the options to me regarding the switch from copper to fibre. very good telephone manner and excellent customer service. please to be a part of this company.”

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Posted 1 month ago

“I received great service from Chelsea today and very happy to stay with Bonline!”

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Posted 1 month ago

“Excellent service from Abdullah at Technical support, fixed every issue for me.”

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Posted 1 month ago

“Great lovely ladies very helpful too”

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Posted 1 month ago

“All good and I llike the service. thanks”

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Posted 1 month ago

“Chelsea Was most helpful and friendly Great service”

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Posted 1 month ago

“Fantastic communication and patient service from Shamezze, explaining to me step by step what I pay for, and what's going to work better for me. We negotiated a new contract and signed it again. I am staying with the company and recommend it.”

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Posted 1 month ago

“Just started a new business and came across these online - very quick and transparent information provided - got a great deal and new landline was quick to set-up along with all the extra features - both Melissa and Riaz were really helpful - pleased so far - thank you for a great service”

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Posted 1 month ago

“Good service from Abdullah”

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Posted 1 month ago

“Lejuan was understanding and very helpful. She make a lot of efforts to deliver exactly what I wanted and she effectively activated it. 5 stars!!!”

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Posted 1 month ago

“Just renewed my contract with kamvelihle, the noise in the background was loud which I did mention, I had to ask him several times to repeat himself due to the background noise. I verbally agreed to continue but asked for a contract to be sent , only to find it had been signed on my behalf. So really no point in sending out a contract. To say I wasn’t happy with the whole situation is an understatement. Is the company good, yes . Do you get good service usually. Is the price competitive yes. But I felt it was a hard sale especially as he says he is a senior VoIP specialist. Hence why only 2 stars”

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Posted 1 month ago

Hi Steve, I’m really glad we had the chance to speak earlier — it was a pleasure addressing your concerns directly. I want to reassure you that your feedback has been taken seriously and is being looked into further with the relevant teams. I’m pleased to know that you're happy with the resolution provided during our call. If there’s anything else you need or should anything arise in the future, please don’t hesitate to reach out to us at complaints@bonline.com — we’re always here to help. Thank you again for your time and for giving us the opportunity to make things right. Kind regards, Saadiqah - Complaints Specialist

Posted 1 month ago

“Abdul, was professional in his approach towards my call, he managed to offer me a discounted internet package, even though the offer had expired. This shows good customer loyalty”

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Posted 1 month ago

“Nabila Phillips has been very professional and accomplished. Thank you”

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Posted 1 month ago

“Really helpful and informative”

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Posted 1 month ago

“Great service”

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Posted 1 month ago

“Chelsea from bOnline Onboarding Team was great today - very clear and concise, helpful with any queries I had and very professional. Followed up immediately with emails as discussed. Very efficient customer service.”

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Posted 1 month ago

“Melissa was amazing recommend her and the company and answered every question asked and helped set up my whole account within minutes thank you”

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Posted 1 month ago

“Melissa was amazing recommend her and the company and answered every question asked and helped set up my whole account within minutes thank you”

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Posted 1 month ago

“Brilliant service! Friendly and efficient Melissa & sakiena were very good at getting good deals, very friendly & helpful!”

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Posted 1 month ago

“Spoke to Ms Celest this morning, it was a confirmation/courtesy call. Went all well, really happy with the customer service team especially Ms Celest.”

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Posted 1 month ago

bOnline is rated 4.6 based on 848 reviews