bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.64

4.6 Rating 994 Reviews

92 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.6

Based on 994 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

Write Your review

Tell us how bOnline made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Brilliant service, thank you so much!!”

Helpful Report

Posted 1 week ago

“Dean sorted my issue quickly & efficiently, making sure he understood completely the reasons for my request. It was a pleasure dealing with such a knowledgeable and pleasant support team. Thank You!”

Helpful Report

Posted 1 week ago

“I was assisted by Lejuan Thomas and she walked me through the whole process, from setup to test call. Really pleasant experience. She was very patient and clear and had my account setup in minutes.”

Helpful Report

Posted 1 week ago

“Very quick and efficient service”

Helpful Report

Posted 2 weeks ago

“Viya has been very patient and helpful. Thanks for your time. All is working well now.”

Helpful Report

Posted 2 weeks ago

“very helpful in answering my question and given me a direction as to what to do.”

Helpful Report

Posted 2 weeks ago

“Kamvelihle Dean Masiza (Senior VoIP Specialist) great guy , done a good job, Thanks a lot. Need more discounts and offers though and need to figure out ways how to get me that free phone.”

Helpful Report

Posted 2 weeks ago

“Very happy with Lejuan Thomas, she reviewed my account and offered me a package I was happy with. Prompt and polite and pleasant.”

Helpful Report

Posted 2 weeks ago

“Kamvelihle Dean Masiza assisted me with renewing my contract, very helpful and knowledgeable.”

Helpful Report

Posted 2 weeks ago

“Excellent service today from someone who even recognised my name which was nice every effort was made to resolve my problem for which I am grateful”

Helpful Report

Posted 3 weeks ago

“Kamvelihle Dean Masiza did a great job today, renewing my contract swiftly and helpfully. However why not just offer the best price to customers without having to get them to phone up??”

Helpful Report

Posted 3 weeks ago

“I am grateful for their assistance, as my withdrawal issue was handled efficiently and without complications.”

Helpful Report

Posted 3 weeks ago

Hi Clark Anderson, Thank you for your kind feedback. We’re really pleased to hear that your withdrawal issue was handled efficiently and that you were happy with the assistance provided. We did notice that the review appears to have been submitted with a 1-star rating, although your comments are very positive. It’s possible this may have been selected by mistake. If so, and you intended to leave a higher rating, we would really appreciate it if you could update the star rating to better reflect your experience. If you’re happy to do so, please feel free to email our complaints team directly at complaints@bonline.com with your details, and a member of our team will be in touch to assist you further. Thank you again for taking the time to share your feedback — it means a lot to our team. Sincerely, Akiefah - bOnline Customer Resolution Specialist

Posted 3 weeks ago

“customer service”

Helpful Report

Posted 4 weeks ago

“Melissa was fantastic and helpful. Thank you.”

Helpful Report

Posted 1 month ago

“Thank you Kamvelihle Dean Masiza, very helpful with my quirky and updated my contract with ease.”

Helpful Report

Posted 1 month ago

“Ziyabonga was very professional, patient, knowledgeable and quite helpful.”

Helpful Report

Posted 1 month ago

“Kanske was an excellent person to work with there was no hard sell just a very service”

Helpful Report

Posted 1 month ago

“Dean talked me through changing my bOnline service to full fibre to the property. Retaining existing phone number 01983863761 and assured me that I would still have call diversion and call display.”

Helpful Report

Posted 1 month ago

“Good and helpful service”

Helpful Report

Posted 1 month ago

“I never received my handset from you guys 😢😟😣😡”

Helpful Report

Posted 1 month ago

bOnline is rated 4.6 based on 994 reviews