bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 3.25

3.3 Rating 154 Reviews

56 %

of reviewers recommend bOnline

Company Reviews

Metrics

3.3

Based on 154 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Customer Service
Communication Channels	Telephone, Email
Queries Resolved In	Over A Week

Write Your review

Tell us how bOnline made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bonline is scum company be aware of that they are just rubbish company the service they offer does not work at all. Today spoke with a member of staff called Shayesta she is one of the unexperienced staff, when you trying to talk to them just hang up the phone without any reason few times today on me. One more thing be aware of that once you sign up with this rubbish company you do not have right to cancel the contract normally other company give two weeks or a month if you not happy with the service you have right to cancel. ACC:3012075”

Helpful Report

Posted 3 days ago

Hi Mohammed, Thank you for accepting our call today. We are sorry this has happened as our team should have resolved everything during the first contact. We are pleased knowing you are happy with the solution provided, and have agreed to upgrade to our Mobile broadband service with bOnline. Sincerely, Akiefah - Complaints Specialist

Posted 3 days ago

“Abdullah was helpful and resolved the issue.”

Helpful Report

Posted 3 days ago

“Assisted me with installing a new device very swiftly”

Helpful Report

Posted 1 week ago

“Abdullah is the agent help me setting up my IP handset today and it was straight forward and pleasant.”

Helpful Report

Posted 1 week ago

“Outstandingly poor service from Bonline. I am totally astounded. We were originally moved to Bonlines new '3.0' service about 3 months ago. Ever since they did this we constantly had issues with people not being able to hear us, and the line dropping out constantly amongst other issues. I persisted for around 3 months to get this resolved wasting many hours on the phone with agents of which most do not have any technical ability to do anything, and lots of promised callbacks that never happened etc. Eventually, we decided that we had to change to another provider to solve these inherent issues with their new system which is just simply not up to scratch since they had chosen to go in-house to save ££££ whilst also raising the prices to the customer. I notified them on the 25th of November to start the 30-day cancellation period which would give us time to have the service continue for the divert through Bonline until the number was ported to the new provider, 'Fone Technologies' I received an email this morning to state that they have just gone ahead and cancelled it whilst having a divert in place which they are fully aware of and I only notified them of cancellation 7 days ago, the porting of the number was agreed to be next Thursday where the service should continue for 30 days from cancellation I.e. the 25th of December. Our phones are now dead, no one can do anything and Bonline has said they can't do anything about it as they have 'released the number' I can't help but feel that this is totally malevolent, spiteful and totally irresponsible behaviour. This is a loss of business and they are NOT able to do this. Please do entrust Bonline to totally screw over their 'small business heroes' as they are more than capable of doing that and that only.”

Helpful Report

Posted 1 week ago

“Scam artists. In addition to the agreed contract, which is more expensive than it's competitors, they started charging us for additional services 6 months ago. Additional £4.20 per month was charged for Fraud Prevention, whatever that is supposed to mean. The refused to refund us for this service, that was never part of our contract, other than for the last 2 months. And said we will have to wait months before receiving the refund for those 2 months. And to add insult to injury they then invoiced us for £120 as a termination fee, despite us being out of contract. They expected us to pay £60 for their router and £60 disconnection fee which I think is just disgusting.”

Helpful Report

Posted 2 weeks ago

“I can't believe I got scammed by this company. They seemed legit at first, promising all these amazing products and services, but it turns out they were just out to take advantage of unsuspecting customers like me. The worst part is that they didn't deliver on any of their promises and now I'm left feeling frustrated and ripped off But luckily i was introduced to SP EC TR U M - C RE ST and all i can say is they are professionals in what they do because they helped me retrieve my money in a very short period of time”

Helpful Report

Posted 2 weeks ago

“Cancelled the contract as the service was not working (the phone didn't work and the internet dropped out all the time). Got back in contact with them to confirm that everything was cancelled (they said yes, I can see the cancellation on the system) A month later I get a message from them saying that I need to call them. Apparently asking them to cancel and then speaking to them to confirm cancellation was not enough. I needed to take a call from them to confirm the cancellation. When I phoned up they said they would set up a call back for me so they could charge me more while I was waiting for the call back. Do not sign up for a service for this company, they will never let you go.”

Helpful Report

Posted 2 weeks ago

“Abdullah was good”

Helpful Report

Posted 3 weeks ago

“Simple and quick service from Abdullah, operator was very helpful”

Helpful Report

Posted 3 weeks ago

“Absolute con artists and bullies. Do not use this company at all. I signed up to a 7 day trial as I was curious about having calls redirected to my mobile and was then bombarded with calls pressuring me to go past the 7 days. The woman who called me said that if I did she would apply discount to the online account and I was under the impression I could cancel at any time. As I didn’t actually need the service and hadn’t used it I called to cancel a few months later. I was then told that I was locked in to a 12 month contract, something I certainly did not consent to nor was I aware of. In fact I believed quite the opposite. I have since been harassed with daily messages and calls and they have now said I have to pay a cancellation of £185+. Bearing in mind that the monthly fee was around £10 per month. Absolutely awful service and I recommend everyone to AVOID so that they aren’t subjected to bullying and scams and false promises.”

Helpful Report

Posted 3 weeks ago

“Abdullah was very helpful and patient and resolved the issue in a timely manner.”

Helpful Report

Posted 3 weeks ago

“Disgraceful service, they couldn't offer me a package that matches other providers. Now I'm getting regular calls from marketing team. I have requested number of times for my number to be removed from their system yet getting calls! Stop wasting my time! I will report you to Company House directly and maybe also other authorities.”

Helpful Report

Posted 3 weeks ago

“Great customer support for my business never fails and never had any problems great to have my company phone line with bOnline”

Helpful Report

Posted 3 weeks ago

“Yeah good help line”

Helpful Report

Posted 1 month ago

“Abdullah was good”

Helpful Report

Posted 1 month ago

“Good customer service from Abdullah”

Helpful Report

Posted 1 month ago

“Great customer service and respect They helped me today with getting a new phone number and remove the number I didn’t need, Have a blessed day And have a great day and stay safe Kind regards Dylan Oborn,”

Helpful Report

Posted 1 month ago

“My experience with Bonline has been nothing short of a nightmare. Despite the abysmal quality of their online phone service, I found myself unable to cancel my subscription easily. When I called to ensure my subscription would end after 12 months of practically unusable service, I was informed that it would be automatically renewed. Attempting to cancel became a Herculean task. Upon requesting cancellation, I was directed to an elusive cancellation team after enduring a 10-minute wait. The promised email for cancellation instructions was misleading, as it merely instructed me to call them again. Frustrated, I decided to cancel my debit payment, only to find additional charges of £9.25 for changing the payment method and £5 for a late payment. A second attempt at cancellation involved another 10-minute wait, only to be told I owed an additional £48GBP for administrative fees, disconnection fees, and a user contract buyout fee. It felt like a forced payment of £72GBP just to end an auto-renewal at the end of the subscription period. Beware of Bonline's unfair practices - automatic renewals without consent, hidden charges, and a convoluted cancellation process. This company not only provides a subpar service but also engages in questionable billing tactics, leaving customers trapped and frustrated. Approach with extreme caution and explore more reliable options for online phone services.”

Helpful Report

Posted 10 months ago

“If I could give no stars I would. I don't believe for a second that this company has truthful reviews online. Horrendous relationship with this company from start to finish. I have been consistently billed incorrectly for months on end (always too much of course) which would often take weeks to sort out. The connection drops constantly making card payments in my wife's shop difficult at times causing her embarrassment and customers impatient. We recently noticed the bill was again incorrect but when I contacted BOnline they said my bill had increased (by around 33% with no notification). When I advised I would arrange a new provider they have billed me £99 (presumably a disconnection fee). Needless to say I have made a complaint and will take to OFCOM if need be. Absolutely disgusting way to conduct business - AVOID AT ALL COSTS!!!”

Helpful Report

Posted 3 years ago

bOnline is rated 3.3 based on 154 reviews