bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.64

4.6 Rating 1,042 Reviews

92 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.6

Based on 1,042 reviews

Customer Service
Communication Channels	Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very help full, gave me all information need, called me twice with out me having to ask will recommend”

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Posted 1 month ago

“Simply they ruined our business by providing the worst service over the years.”

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Posted 1 month ago

“Lejuan was knowledgeable and patient. I was lucky to have her to serve me for. new landline and broadband. Many thanks”

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Posted 1 month ago

“Great proactive approach to contracts and keeping customers updated with latest offers. My agent Ziyabonga (Ziya) was very efficient and courteous”

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Posted 2 months ago

“No problems so far”

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Posted 2 months ago

“Avois giving this company any of your info. After taking a trial in 2022, they signed me into a 12 month contract that took arguments to resolve. They were then requested to remove my data. In 2025 they made a sales call to me, clearly retaining my data in breach of GDPR. Again a right to be forgotten request was made. Now in 2026, they call again trying to sell their product to me and the process starts again. Now they want more information from me to action a subject access request. Seems the most suitable route now is via the ICO office to take enforcement action against this shady company”

Helpful Report

Posted 2 months ago

Hi John, Thank you for taking the time to share your feedback. We're sorry to read about your experience. We take data protection obligations and customer privacy seriously, and we would like the opportunity to investigate the concerns you've raised. At present, we have been unable to identify your details from the information available in your review. To allow us to carry out a full investigation, including reviewing your previous requests and any marketing activity, please contact us directly at complaints@bonline.com Once we have this information, a senior member of our Complaints Team will review your concerns, investigate why your details may have remained on our records, and ensure any necessary action is taken in line with our data protection processes. Sincerely, Akiefah—Complaints Team Lead

Posted 2 months ago

“Had an excellent call with Ammaarah checking in on how the service is going and talking me through some of the new developments”

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Posted 2 months ago

“Ammaarah was very helpful and friendly today, just checking in with how we are doing with our new phone set up. Good to have follow up. Great service.”

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Posted 2 months ago

“very very helpful”

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Posted 2 months ago

“super service from Kamvelihle Dean Masiza”

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Posted 2 months ago

“It was great to talk to Ramonde … . She was very helpful and I made my deal with her. Thanks again”

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Posted 2 months ago

“Sisi undertstood our business needs and was happy to renew based on what we actually needed. She was nice to speak to.”

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Posted 2 months ago

“Quick easy straight to the point and help me with my query”

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Posted 2 months ago

“Quick, easy to contact. friendly and professional”

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Posted 2 months ago

“Kamvelihle was very helpful. We discussed the price for renewal and he actioned it quickly. Quite happy with bOnline service and their team.”

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Posted 3 months ago

“Happy with Kamvelihle. they listened and actioned everything discussed.”

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Posted 3 months ago

“Naseegha was very helpful and clear over the phone. She explained everything I needed to know and made the whole process easy to understand. Excellent customer service, friendly, professional, and a pleasure to deal with. Thank you!”

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Posted 3 months ago

“very happy with Kamvelihle, polite and helpful - customer service and pricing sorted for renewal”

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Posted 3 months ago

“Lejuan was super helpful and very professional.”

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Posted 3 months ago

“Very happy”

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Posted 3 months ago

bOnline is rated 4.6 based on 1,042 reviews