bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.64

4.6 Rating 1,042 Reviews

92 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.6

Based on 1,042 reviews

Customer Service
Communication Channels	Telephone
Queries Resolved In	Under An Hour

Write Your review

Tell us how bOnline made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ziya (Ziyabonga Ngqengelele) contacted me when my current plan came to an end and helped set up a new 2 year contract for the small charity of which I am a Trustee. Excellent customer service and very professional in renewing my contract. Thank you Ziya and Bonline.”

Helpful Report

Posted 3 months ago

“I sincerely appreciate Mrs. Zamora Lisette for her dependable support. She resolved my withdrawal issue promptly and ensured the entire process was smooth and stress-free.”

Helpful Report

Posted 3 months ago

“Ziya Ngqengelele was extremely helpful in reviewing my monthly plan and current activated services enabling me to make some savings for the next 12 months ahead. This is what sets Bonline apart from the competition. Thanks for a job well done and for being transparent and honest. You're building loyalty and a great customer service ethic!”

Helpful Report

Posted 4 months ago

“Thank you Kamvelihle for renewing our broadband contract on favourable terms.”

Helpful Report

Posted 4 months ago

“Lejuan Thomas, Thank you for an amazing experience. You were so helpful and very understanding in tackling my inquiry. Once again, bonline has been amazing, helping me out. I believe that the success of Bonline is that they employ amazing customer service people.”

Helpful Report

Posted 4 months ago

“Excellent customer service from Lejuan today. She took the time to fully explain everything to me and ensured that everything was in place during the call - Thank you Lejuan!”

Helpful Report

Posted 4 months ago

“Excellent customer services was served by Ziya today absolutely fantastic and very professional sorted my issue out and had a solution done within seconds thanks Ziya and Bonline what a fantastic platform, best virtual phone company yet!”

Helpful Report

Posted 4 months ago

“Waseem was very helpful and made signing up and creating an account very easy.”

Helpful Report

Posted 4 months ago

“Brilliant service, thank you so much!!”

Helpful Report

Posted 4 months ago

“Dean sorted my issue quickly & efficiently, making sure he understood completely the reasons for my request. It was a pleasure dealing with such a knowledgeable and pleasant support team. Thank You!”

Helpful Report

Posted 4 months ago

“I was assisted by Lejuan Thomas and she walked me through the whole process, from setup to test call. Really pleasant experience. She was very patient and clear and had my account setup in minutes.”

Helpful Report

Posted 4 months ago

“Very quick and efficient service”

Helpful Report

Posted 5 months ago

“Viya has been very patient and helpful. Thanks for your time. All is working well now.”

Helpful Report

Posted 5 months ago

“very helpful in answering my question and given me a direction as to what to do.”

Helpful Report

Posted 5 months ago

“Kamvelihle Dean Masiza (Senior VoIP Specialist) great guy , done a good job, Thanks a lot. Need more discounts and offers though and need to figure out ways how to get me that free phone.”

Helpful Report

Posted 5 months ago

“Very happy with Lejuan Thomas, she reviewed my account and offered me a package I was happy with. Prompt and polite and pleasant.”

Helpful Report

Posted 5 months ago

“Kamvelihle Dean Masiza assisted me with renewing my contract, very helpful and knowledgeable.”

Helpful Report

Posted 5 months ago

“Excellent service today from someone who even recognised my name which was nice every effort was made to resolve my problem for which I am grateful”

Helpful Report

Posted 5 months ago

“Kamvelihle Dean Masiza did a great job today, renewing my contract swiftly and helpfully. However why not just offer the best price to customers without having to get them to phone up??”

Helpful Report

Posted 5 months ago

“I am grateful for their assistance, as my withdrawal issue was handled efficiently and without complications.”

Helpful Report

Posted 5 months ago

Hi Clark Anderson, Thank you for your kind feedback. We’re really pleased to hear that your withdrawal issue was handled efficiently and that you were happy with the assistance provided. We did notice that the review appears to have been submitted with a 1-star rating, although your comments are very positive. It’s possible this may have been selected by mistake. If so, and you intended to leave a higher rating, we would really appreciate it if you could update the star rating to better reflect your experience. If you’re happy to do so, please feel free to email our complaints team directly at complaints@bonline.com with your details, and a member of our team will be in touch to assist you further. Thank you again for taking the time to share your feedback — it means a lot to our team. Sincerely, Akiefah - bOnline Customer Resolution Specialist

Posted 5 months ago

bOnline is rated 4.6 based on 1,042 reviews