bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.64

4.6 Rating 980 Reviews

92 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.6

Based on 980 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
On-time Delivery	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.2 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Incredibly helpful. Thank you very much!”

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Posted 1 month ago

“Very lovely and helpful! She just check on us to see how things are going. Very thoughtful”

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Posted 1 month ago

“Melissa smashed it out the park!”

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Posted 1 month ago

“Melissa carried out the verification process and was absolutely lovely. She took her time to go through all the details clearly and made sure everything was explained properly. She was very friendly, patient, and professional, which made the whole process easy and pleasant. A great experience - thank you, Melissa!”

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Posted 1 month ago

“I had an extremely disappointing experience with BONLINE. I was overcharged and, when I reached out to request a downgrade, I was left hanging on with no resolution. The customer service was utterly pathetic — slow, unhelpful, and dismissive. It’s frustrating to deal with a company that shows such disregard for its customers. I would strongly caution anyone considering their services.”

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Posted 2 months ago

“Brilliant service by Lesedi. Thank you”

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Posted 2 months ago

“Very easy, simple and an inexpensive solution for what was fast turning into a great difficulty”

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Posted 2 months ago

“Brilliant from beginning to the end. Shameez Williams talked me through the options perfectly. Thank you. Chelsea Daniels helped brilliantly through the whole onboarding.!!”

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Posted 2 months ago

“Fantastic service by Shameez Thank you so much.”

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Posted 3 months ago

“Complete nightmare trying to get our new router set up. I've spend hours on my own and another hour this afternoon with an agent on chat and still no further forward. Wish I could cancel without penalties and start again. The staff and agents themselves are always friendly and helpful. But this should plug and play and it seems there are config settings that I don't have. This supposedly easy upgrade has completely put me off bonline.”

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Posted 3 months ago

“Thanks so much for all the help, Melissa. Pleasant and very helpful.”

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Posted 3 months ago

“Thanks for ur service, it was very nice. Mellissa, was very patient with me & very helpful. Thanks a lot”

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Posted 3 months ago

“Naseegha was very helpful and friendly. She helped me set up my account and was there to answer any questions I had. I would definitely use her again.”

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Posted 3 months ago

“Very nice and helpful.”

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Posted 3 months ago

“The setup was super smooth thanks to Aqheel, got registered, verified and all setup in under an hour and all my queries were answered with simplicity and utmost professionalism. Off to a brilliant start.”

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Posted 3 months ago

“Great service”

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Posted 3 months ago

“Melissa made the process very easy and was a pleasure to talk to.”

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Posted 3 months ago

“Awful AWFUL company. No communication, everyone tells you different. Worst company I've come across, in my 14 years.”

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Posted 3 months ago

“With the help of Shameez Williams from the Loyalty team and the Bonline team, I got back my old number, and she helped me to solve the issue. She is professional in her task. Thanks. Aafara Ltd.”

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Posted 3 months ago

“Nice and productive and professional. Thanks Melissa Van”

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Posted 3 months ago

bOnline is rated 4.6 based on 980 reviews