bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.65

4.7 Rating 1,028 Reviews

92 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.7

Based on 1,028 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Kamvelihle Dean Masiza (Senior VoIP Specialist) great guy , done a good job, Thanks a lot. Need more discounts and offers though and need to figure out ways how to get me that free phone.”

Helpful Report

Posted 3 months ago

“Very happy with Lejuan Thomas, she reviewed my account and offered me a package I was happy with. Prompt and polite and pleasant.”

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Posted 3 months ago

“Kamvelihle Dean Masiza assisted me with renewing my contract, very helpful and knowledgeable.”

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Posted 3 months ago

“Excellent service today from someone who even recognised my name which was nice every effort was made to resolve my problem for which I am grateful”

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Posted 3 months ago

“Kamvelihle Dean Masiza did a great job today, renewing my contract swiftly and helpfully. However why not just offer the best price to customers without having to get them to phone up??”

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Posted 3 months ago

“I am grateful for their assistance, as my withdrawal issue was handled efficiently and without complications.”

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Posted 3 months ago

Hi Clark Anderson, Thank you for your kind feedback. We’re really pleased to hear that your withdrawal issue was handled efficiently and that you were happy with the assistance provided. We did notice that the review appears to have been submitted with a 1-star rating, although your comments are very positive. It’s possible this may have been selected by mistake. If so, and you intended to leave a higher rating, we would really appreciate it if you could update the star rating to better reflect your experience. If you’re happy to do so, please feel free to email our complaints team directly at complaints@bonline.com with your details, and a member of our team will be in touch to assist you further. Thank you again for taking the time to share your feedback — it means a lot to our team. Sincerely, Akiefah - bOnline Customer Resolution Specialist

Posted 3 months ago

“customer service”

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Posted 4 months ago

“Melissa was fantastic and helpful. Thank you.”

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Posted 4 months ago

“Thank you Kamvelihle Dean Masiza, very helpful with my quirky and updated my contract with ease.”

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Posted 4 months ago

“Ziyabonga was very professional, patient, knowledgeable and quite helpful.”

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Posted 4 months ago

“Kanske was an excellent person to work with there was no hard sell just a very service”

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Posted 4 months ago

“Dean talked me through changing my bOnline service to full fibre to the property. Retaining existing phone number 01983863761 and assured me that I would still have call diversion and call display.”

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Posted 4 months ago

“Good and helpful service”

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Posted 4 months ago

“I never received my handset from you guys 😢😟😣😡”

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Posted 4 months ago

“Really helpful staff I asked about a query I had and Ziyabonga walked me thru step by step, she was more than happy to help and lovely to speak to in general :)”

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Posted 4 months ago

“Super helpful and friendly. Took me through the options with great explanation.”

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Posted 4 months ago

“great help”

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Posted 4 months ago

“Nabiela was great today, informative and repeated information I wasn’t clear on. Still disappointed on the outlay to upgrade for the compulsory compliance for the fibre optic link, but pleased how Bonline handled it”

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Posted 4 months ago

“Very good experience using BOnline, I needed to upgrade my plan and Kamvelihle Dean Masiza was extremely helpful and walked me through the new product and terms. Thank you”

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Posted 4 months ago

“Thank you for all your help Kam, sorted out my issues quick and fast, appreciate it”

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Posted 4 months ago

bOnline is rated 4.7 based on 1,028 reviews