bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.58

4.6 Rating 755 Reviews

90 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.6

Based on 755 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service, Own Driver
On-time Delivery	99%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Overall I'm happy with their service, but it would be good if they could explain things more simply and concisely to aid those of us who aren't experts! It's a complicated issue for those of us who aren't au fait with voip, fibre, copper etc - and let's face it unless you're in the business, it's all a bit technical until you have your first experience of it. I have had issues with our service from bOnline over the years I've been with them, usually because of things which aren't necessarily to do with them (although the router they sent wasn't really up to the job needed in our building), and they've had to deal with OpenReach on my behalf, but things get resolved eventually. The staff are as helpful and patient as they can be, but it's frustrating having problems they (and I) can't understand!”

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Posted 2 months ago

“Shameez was very friendly, knowledgeable and extremely helpful. After I explained the issue that we were having she offered us an option which I had never heard of before which would also include a new replacement for the old Zytel router that we have. Looking forward to seeing if this brings the improvements of better wifi connectivity and less internet dropouts than we have been experiencing recently.”

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Posted 2 months ago

“Friendly and efficient, helpful and precise customer care. Thank you!”

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Posted 2 months ago

“Celest was great to deal with, startup my voip line with an easy to remember number!”

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Posted 2 months ago

“Very helpful!”

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Posted 2 months ago

“I got really efficient and prompt attention yesterday from Naseegha and Ruona. A pleasure to deal with them both.”

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Posted 2 months ago

“I had the pleasure of speaking with Adam Basha on the B Online customer service helpline, and I couldn’t be more impressed. From the moment he answered the call, Adam was professional, patient, and genuinely helpful. He took the time to carefully listen to my issue, explained everything clearly, and guided me through the steps with ease. What stood out most was his friendly attitude and positive energy — it made the whole experience smooth and stress-free. It’s rare these days to come across such attentive and dedicated customer service, and Adam absolutely delivered above and beyond. A big thank you to Adam for his excellent support. B Online is lucky to have such a fantastic team member!”

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Posted 2 months ago

“Excellent thank you.”

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Posted 2 months ago

“Shameez Williams, was very helpful and informative when sorting out a new BB contract.”

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Posted 2 months ago

“Celest provided me with a competitive price for a 12 month renewal. The process for renewing was very quick.”

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Posted 2 months ago

“Great, fast reliable”

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Posted 2 months ago

“Thank you Shameez for helping out for Renewal.”

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Posted 2 months ago

“after a failed attempt at resolving issues with my desk phone on 03/06/2025, today, the issue was identified and rectified. happy customer”

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Posted 2 months ago

“Brilliant service”

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Posted 2 months ago

“Melissa was fantastic today setting me up, very pleasant and knowledgable and efficient - great service!!!”

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Posted 2 months ago

“Celest has helped with getting me a new phone number and use to aid in having my buisness custoemrs get spoken to quicker”

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Posted 2 months ago

“assisted by Mel”

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Posted 2 months ago

“mel, Melissa - Very patient, professional and explained with Clarity. Excellent Service. Please thank her, and should get a bonus. A*”

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Posted 2 months ago

“mel, Melissa - Very patient, professional and explained with Clarity. Excellent Service. Please thank her, and should get a bonus. A*”

Helpful Report

Posted 2 months ago

“mel, Melissa - Very patient, professional and explained with Clarity. Excellent Service. Please thank her, and should get a bonus. A*”

Helpful Report

Posted 2 months ago

bOnline is rated 4.6 based on 755 reviews