bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.65

4.7 Rating 1,030 Reviews

92 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.7

Based on 1,030 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Customer Service
Communication Channels	Telephone, Live Chat, Email
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very Good Service from Abdullah”

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Posted 10 months ago

“Very good service from Abdullah”

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Posted 10 months ago

“Lejuan was very patient in explaining all the options to me regarding the switch from copper to fibre. very good telephone manner and excellent customer service. please to be a part of this company.”

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Posted 10 months ago

“I received great service from Chelsea today and very happy to stay with Bonline!”

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Posted 10 months ago

“Excellent service from Abdullah at Technical support, fixed every issue for me.”

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Posted 10 months ago

“Great lovely ladies very helpful too”

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Posted 10 months ago

“All good and I llike the service. thanks”

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Posted 10 months ago

“Chelsea Was most helpful and friendly Great service”

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Posted 10 months ago

“Fantastic communication and patient service from Shamezze, explaining to me step by step what I pay for, and what's going to work better for me. We negotiated a new contract and signed it again. I am staying with the company and recommend it.”

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Posted 10 months ago

“Just started a new business and came across these online - very quick and transparent information provided - got a great deal and new landline was quick to set-up along with all the extra features - both Melissa and Riaz were really helpful - pleased so far - thank you for a great service”

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Posted 10 months ago

“Good service from Abdullah”

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Posted 10 months ago

“Lejuan was understanding and very helpful. She make a lot of efforts to deliver exactly what I wanted and she effectively activated it. 5 stars!!!”

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Posted 10 months ago

“Just renewed my contract with kamvelihle, the noise in the background was loud which I did mention, I had to ask him several times to repeat himself due to the background noise. I verbally agreed to continue but asked for a contract to be sent , only to find it had been signed on my behalf. So really no point in sending out a contract. To say I wasn’t happy with the whole situation is an understatement. Is the company good, yes . Do you get good service usually. Is the price competitive yes. But I felt it was a hard sale especially as he says he is a senior VoIP specialist. Hence why only 2 stars”

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Posted 10 months ago

Hi Steve, I’m really glad we had the chance to speak earlier — it was a pleasure addressing your concerns directly. I want to reassure you that your feedback has been taken seriously and is being looked into further with the relevant teams. I’m pleased to know that you're happy with the resolution provided during our call. If there’s anything else you need or should anything arise in the future, please don’t hesitate to reach out to us at complaints@bonline.com — we’re always here to help. Thank you again for your time and for giving us the opportunity to make things right. Kind regards, Saadiqah - Complaints Specialist

Posted 10 months ago

“Abdul, was professional in his approach towards my call, he managed to offer me a discounted internet package, even though the offer had expired. This shows good customer loyalty”

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Posted 10 months ago

“Nabila Phillips has been very professional and accomplished. Thank you”

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Posted 10 months ago

“Really helpful and informative”

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Posted 10 months ago

“Great service”

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Posted 10 months ago

“Chelsea from bOnline Onboarding Team was great today - very clear and concise, helpful with any queries I had and very professional. Followed up immediately with emails as discussed. Very efficient customer service.”

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Posted 10 months ago

“Melissa was amazing recommend her and the company and answered every question asked and helped set up my whole account within minutes thank you”

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Posted 10 months ago

“Melissa was amazing recommend her and the company and answered every question asked and helped set up my whole account within minutes thank you”

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Posted 10 months ago

bOnline is rated 4.7 based on 1,030 reviews