bOnline Reviews

Name: bOnline
Address: Terminal House, 52 Grosvenor Gardens, London, City of Westminster
Rating: 4.64

4.6 Rating 1,042 Reviews

92 %

of reviewers recommend bOnline

Company Reviews

Metrics

4.6

Based on 1,042 reviews

Customer Service
Communication Channels	Telephone
Queries Resolved In	Under An Hour

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fantastic communication and patient service from Shamezze, explaining to me step by step what I pay for, and what's going to work better for me. We negotiated a new contract and signed it again. I am staying with the company and recommend it.”

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Posted 1 year ago

“Just started a new business and came across these online - very quick and transparent information provided - got a great deal and new landline was quick to set-up along with all the extra features - both Melissa and Riaz were really helpful - pleased so far - thank you for a great service”

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Posted 1 year ago

“Good service from Abdullah”

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Posted 1 year ago

“Lejuan was understanding and very helpful. She make a lot of efforts to deliver exactly what I wanted and she effectively activated it. 5 stars!!!”

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Posted 1 year ago

“Just renewed my contract with kamvelihle, the noise in the background was loud which I did mention, I had to ask him several times to repeat himself due to the background noise. I verbally agreed to continue but asked for a contract to be sent , only to find it had been signed on my behalf. So really no point in sending out a contract. To say I wasn’t happy with the whole situation is an understatement. Is the company good, yes . Do you get good service usually. Is the price competitive yes. But I felt it was a hard sale especially as he says he is a senior VoIP specialist. Hence why only 2 stars”

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Posted 1 year ago

Hi Steve, I’m really glad we had the chance to speak earlier — it was a pleasure addressing your concerns directly. I want to reassure you that your feedback has been taken seriously and is being looked into further with the relevant teams. I’m pleased to know that you're happy with the resolution provided during our call. If there’s anything else you need or should anything arise in the future, please don’t hesitate to reach out to us at complaints@bonline.com — we’re always here to help. Thank you again for your time and for giving us the opportunity to make things right. Kind regards, Saadiqah - Complaints Specialist

Posted 1 year ago

“Abdul, was professional in his approach towards my call, he managed to offer me a discounted internet package, even though the offer had expired. This shows good customer loyalty”

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Posted 1 year ago

“Nabila Phillips has been very professional and accomplished. Thank you”

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Posted 1 year ago

“Really helpful and informative”

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Posted 1 year ago

“Great service”

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Posted 1 year ago

“Chelsea from bOnline Onboarding Team was great today - very clear and concise, helpful with any queries I had and very professional. Followed up immediately with emails as discussed. Very efficient customer service.”

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Posted 1 year ago

“Melissa was amazing recommend her and the company and answered every question asked and helped set up my whole account within minutes thank you”

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Posted 1 year ago

“Melissa was amazing recommend her and the company and answered every question asked and helped set up my whole account within minutes thank you”

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Posted 1 year ago

“Brilliant service! Friendly and efficient Melissa & sakiena were very good at getting good deals, very friendly & helpful!”

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Posted 1 year ago

“Spoke to Ms Celest this morning, it was a confirmation/courtesy call. Went all well, really happy with the customer service team especially Ms Celest.”

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Posted 1 year ago

“Excellent”

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Posted 1 year ago

“Thank you.”

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Posted 1 year ago

“Good Service”

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Posted 1 year ago

“Kamvelihle Dean Masiza was polite, prompt and professinal!”

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Posted 1 year ago

“Terrific customer experience from Melissa & Tattum”

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Posted 1 year ago

“Adam was very informative and helpful, he made the process very simple. Thank you Aadam”

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Posted 1 year ago

bOnline is rated 4.6 based on 1,042 reviews